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Spyware Seller Shuts Down After Hack (vice.com)

An anonymous reader writes: Retina-X, a company that sells spyware or 'stalkerware' for everyday users has ceased operations after yet another hack. Retina-X sells a handful of apps that monitor computers and cellphones. These are marketed to parents and employees but also used by abusive or jealous partners.

32 comments

  1. typo by Anonymous Coward · · Score: 0

    think you mean employers

    1. Re:typo by Anonymous Coward · · Score: 0

      VR smash? Female POV? I ain't falling for that obvious porn link. Not at work.

    2. Re: typo by Anonymous Coward · · Score: 0

      im clicking it and jerking it at work right now

    3. Re: typo by Anonymous Coward · · Score: 0

      Don't make me bust out Hal_Porter's "Halhole" site.. fuck that nazi pedo, he doesn't deserve the clicks.

  2. From the Website by DaMattster · · Score: 4, Insightful

    This juicy little tidbit comes from their website: "Retina-X Studios is sharing information about the illegal hackings and cooperating with the appropriate authorities. The perpetrators of these illegal acts have been motivated by their unfounded opposition to the private activities of parents and employers on devices they own and with the consent of users of the devices. The perpetrators, who will likely never be identified or brought to justice, have shared their actions with online publications to gain attention. They are cowards who work in the dark and use the media to promote their agenda. Retina-X apologizes to our customers for any inconvenience this situation has caused, but our first priority is to you. We appreciate the loyalty you have shown our company and these valuable services."

    Nope, sorry assholes. Wrong answer! The Retina-X motherfuckers are the ones that are the bad guys here. They openly promote a surveillance society. They call the hackers cowards but people who need to spy on others are cowards. Fuck you, Retina-X!

    1. Re:From the Website by Anonymous Coward · · Score: 1

      "The perpetrators of these illegal acts have been motivated by their unfounded opposition to the private activities of parents and employers on devices they own and with the consent of users of the devices."

      That last bit, i am curious about how they verify the consent of the user. It is a bold statement to make and they could have just left it at the owner of the device, which would have been absolutely legal and not as creepy. As it stands it seems their idea of consent is "if you use the device given to you by your parent or employer then you consent to our software".

      And people wonder why trust is such an issue in todays society.

    2. Re:From the Website by Anonymous Coward · · Score: 1

      Nope, sorry assholes. Wrong answer! The Retina-X motherfuckers are the ones that are the bad guys here. They openly promote a surveillance society. They call the hackers cowards but people who need to spy on others are cowards. Fuck you, Retina-X!

      And, more than that, if 'abusive or jealous partners' and other miscreants is among who uses this, there is a good chance that it is being used illegally, and being sold with the knowledge it's being used illegally. The entire company exists for shady reasons.

      So, as you say, they sell a tool which allows people to illegally access the devices of, and track information about, people who have not consented to this. You get no sympathy if you sell a tool to allow people to illegally spy on other people.

      The entire reason this company exists is to allow people to break the law, because in many places installing such a thing on someone else's phone is illegal. So, boo hoo, the company who facilitates illegal hackings was illegally hacked. Who gives a fuck?

      But let's not pretend that they 100% verified everyone who bought their product to ensure they weren't breaking the law -- they profited off of people breaking the law.

      I say kudos to whoever hacked these assholes and wiped their data, and I say "fuck you" to the assholes who ran the company.

      Retina-X can go fuck themselves, nobody has any sympathy.

    3. Re:From the Website by RazorSharp · · Score: 2

      They really were selling spyware, so their condemnation of hackers is a bit like throwing stones in glass houses. Of course, they kind of have to spout the bullshit that their software was intended only for legal uses, because otherwise it opens them up to all sorts of liabilities.

      --
      "From the depths of my skeptical and rationalist soul, I ask the Lord to protect me from California touchie-feeliedom."
    4. Re: From the Website by Anonymous Coward · · Score: 0

      "The perpetrators, who will likely never be identified or brought to justice, have shared their actions with online publications to gain attention. They are cowards who work in the dark and use the media to promote their agenda."

      Not being spied on is now an "agenda." I think getting a message out without it being bound to an easily attacked individual is pretty much required these days.

    5. Re:From the Website by sjames · · Score: 1

      The users consent in the same way a homeowner "consents" to burglars taking all their stuff while they're away on vacation.

    6. Re:From the Website by CaptainDork · · Score: 1

      You point is well taken in spite of missing the point.

      The goddam site did not guard its gates and all your base are belong to us.

      There products are in the public domain now, so they have nothing to sell.

      It's a lesson too late for the learning and I have zero, zip sympathy for them.

      They need to learn the language of the writing on the wall.

      --
      It little behooves the best of us to comment on the rest of us.
    7. Re:From the Website by jwhyche · · Score: 2

      I can't see any use legitimate use for this kind of shit. If you feel you must us it to keep track of a "dishonest" partner, then you have bigger issues in your relationship. It would probably be best if you are resorting to spying on their every move with spyware to dissolve the relationship and move on. At least that would be a honest thing to do.

      Same thing applies to using it to keep track of teens. If your relationship is so bad with your children that you must resort to using underhanded methods to keep them in check, then you have bigger issues. Instead of using bullshit like this you should spend the time to build a better and trusting relationship with your children.

      --
      I read at +2. If your post doesn't reach that level I will not see or respond to it.
    8. Re:From the Website by Anonymous Coward · · Score: 0

      I have a feeling someone may have been busted cheating by this software...

    9. Re:From the Website by Anonymous Coward · · Score: 0

      IANAL but I would assume that using software that can monitor someone's communications without notice is illegal in most circumstances. For instance, I live in Wisconsin which is a one party consent state for recording communications. I can record if I am party to the conversation without having to tell any other parties to the same conversation. At work, I can monitor call status in real time and view logs but I can't listen to or record the call without notice.

      If this software can record or monitor the actual 'call' on a cell phone or computer (skype, whatsapp, normal calls), then it doesn't matter who owns the equipment (parents or employers) if they are not actually a party involved in the conversation. Telcom workers (special circumstances coming with the nature of certain jobs) and law enforcement (with a warrant) have exceptions but parents and employers are neither.

    10. Re:From the Website by Anonymous Coward · · Score: 0

      When we were a foster home, this was the only way we could maintain a computer in the house for our foster teens to use.

      Why you ask?

      Because no matter how good your relationship may be with them, they had 12-17 years of trauma working against them. They stole credit cards, tried to apply for home loans, bullied, were bullied, one was almost trafficked, arranged drugs sales, and one made a school threat.

      Here is the thing.

      Once the tracking software was logged on the laptop, their behavior on the laptop went from about 80% bad to about 10% bad while at home. Did they do stupid stuff elsewhere, yes, but at least we knew they were safe at home.

      So yeah, we had bigger issues. Which is why a one-size fits all solution or statement like your's if completely useless. We could have just not let them have access to a computer but so much of their school work is now done online. Try to get a good old fashion textbook from a school these days so they don't have to use the textbook online. Much harder than it sounds.

    11. Re:From the Website by Anonymous Coward · · Score: 0

      I failed to mention. We did TELL them it was installed. Which is partly why their behavior improved so much.

    12. Re:From the Website by Anonymous Coward · · Score: 0

      One more thing. Generally people nowadays expect a magic pill to make problems go away. It is not easy to take time fixing a problem the right way because in some cases there is no time. From the solution you are talking about (building a relationship), it is not a guarantee that it will work. Besides, it takes a long time (and could be too long) to fix the issue. Furthermore, a problem for teens wouldn't just arise out of no where because it also takes a long time to develop as well. Do you believe that a teen would immediately switch from good to bad in a couple days or weeks? Or even months? I wouldn't be surprised if it takes years for a problem to arise. A quick fix like surveillance may not be the right solution, but it sometimes is a good way to stop a problem to escalate further which could get to the point of no return. Even though its use could be easily abused by people, that doesn't mean surveillance is always bad. Thus, yes surveillance is an acceptable solution when it is used the right way.

    13. Re:From the Website by RazorSharp · · Score: 1

      This is a pretty ridiculous post for /. I mean, everyone here should know how to manage permissions and make a computer fairly child-proof without resorting to the type of spyware this company was hawking. This software is to monitor people without their knowledge, not monitor people with fair warning. There are much easier ways to limit the activity of children on the internet than your solution.

      --
      "From the depths of my skeptical and rationalist soul, I ask the Lord to protect me from California touchie-feeliedom."
  3. ha, ha. "do what I say, not what I do" by swschrad · · Score: 1

    looks like the karma wheel had an I'beam strapped to it. >whack!

    --
    if this is supposed to be a new economy, how come they still want my old fashioned money?
  4. Who else was hurt by this hack. by jellomizer · · Score: 1

    Normally these hacks tend to be rather broad scope. So while this company may have been the target, it probably shared its network resources with other organizations who were not afflicted with the company, who may have had damaged.

    I remember years ago A few hundred doctors Health Record systems were out for a few hours, because hackers were trying to DDOS a bank, Who was sharing the same hosting company, and main internet pipeline.

    --
    If something is so important that you feel the need to post it on the internet... It probably isn't that important.
  5. Nooooo! by DickBreath · · Score: 1

    Shutting this company down will cost jobs and hurt the economy!

    --

    I'll see your senator, and I'll raise you two judges.
    1. Re:Nooooo! by Anonymous Coward · · Score: 0

      One immoral owner and the twelve Indians he has writing his code who can bugger the fuck off back to India. No big loss.

    2. Re:Nooooo! by Anonymous Coward · · Score: 0

      Don't worry, Trump will make them great again.

  6. I have NO sympathy for a spyware company by Anonymous Coward · · Score: 0

    I have NO sympathy for a spyware company. In fact, I wouldn't be disappointed if all Retina-X's in-the-know personnel, top to bottom, were hanged. Furthermore, everybody who's ever been the target of said spyware should be informed of who used it on them, and for how long.

  7. Paint a target on your chest, prepare to get hit by davidwr · · Score: 3, Insightful

    For better or for worse, participating in certain industries means always being in someone's line of fire.

    Providing controversial products or services such as abortion services in a "red state" or military-style guns in a "blue state"? Prepare to cave to political pressure or spend extra on security, public relations, and lawyers.

    Selling cutting-edge drugs or medical equipment that has a more-than-zero-percent failure rate? Better have good lawyers or politicians in your pocket from the get-go otherwise that first lawsuit when your product does fail or your drug has a rare bad side effect is going to bankrupt you.

    Running an adult-oriented business in a city or country that doesn't like them, or providing online services to such businesses (think BackPage)? Have the lawyers on standby. If you wind up competing with organized crime, you'll also need to hiring reliable, loyal private security or you might wind up doing the modern equivalent of going swimming with "cement boots."

    Selling products or services ("stalker-ware") to third parties (governments or private individuals) that can hurt people (those being spied upon) who can hurt you back (some stalk-ees can fight back, you know)? Unless you are so invisible nobody but your customers/prospective customers knows who you are (selling only to or by referral from three-letter-agencies), you'll need good security for your company, its assets, and anyone associated with the company, both virtual and probably physical.

    --
    Knowledge is how to play a game, intelligence is how to win, wisdom is knowing what game to play.
  8. still assholes by AndyKron · · Score: 1

    They might have shut down, but the assholes who bought their software are still assholes buying software.

  9. uh by Hugh+Jorgen · · Score: 0

    Employees or employers?

  10. Respawning in... by xenobyte · · Score: 1

    There's a huge market for apps like this and the void left by Retina-X will quickly be filled by someone else - or the same company under a new name and with better security staff (or they'll be attacked again).

    I don't like surveillance any more than most, but the need is there when it comes to parents and kids, and probably also between employers and employees.

    If you allow your spouse/significant other full access to your smartphone for the 20-30 minutes apps like this takes to install, you're sort of asking for it. Physical access is still king and smartphones are no exception. Trust no one.

    --
    "For every complex problem, there is a solution that is simple, neat, and wrong." -- H.L. Mencken (1880-1956) --
  11. Not a hack by Anonymous Coward · · Score: 0

    ... another hack.

    It's not a hack, or even it's accurate term, a crack: It's intrusive spyware. Enjoy, Retina-X!

    ... see all customer’s photos from a poorly-protected cloud storage server.

    The "private activities of parents and employers" don't appear to be private.

    ..."the consent of users"...

    Really, their brochure claims [consent] "is at the discretion of the parent". Since the phone truly belongs to the parent/employer, the parent/employer has that power. But it's obvious this stalker-ware doesn't remind a user, s/he needs to behave.

  12. Oh he mad by Anonymous Coward · · Score: 0

    "The perpetrators of these illegal acts have been motivated by their unfounded opposition to the private activities of parents and employers on devices they own and with the consent of users of the devices. The perpetrators, who will likely never be identified or brought to justice, have shared their actions with online publications to gain attention. They are cowards who work in the dark and use the media to promote their agenda.”

    You seem upset. Is everything ok?

    Here's hoping that this "hacker" got all of their source code and releases it, so that countermeasures can be developed and we can all better protect ourselves from snakelike companies like this.