Slashdot Mirror

← Back to Stories (view on slashdot.org)

Oculus Rift Headsets Are Offline Following a Software Error (polygon.com)

Posted by BeauHD on from the out-of-reach dept.

Polygon reports that Oculus Rift virtual reality headsets around the world are experiencing an outage. The outage appears to be a result of an expired security certificate. "That certificate has expired," said the Oculus support team on its forums, "and we're looking at a few different ways to resolve the issue. We'll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience." Polygon reports: One place where users experiencing the issue are gathering is on the Oculus forums. Last night user apexmaster booted up his computer, tried to open the Oculus app and was greeted by an error indicating that the software could not reach the "Oculus Runtime Service." That same error is cropping up on computers all around the world, including several devices here at Polygon. Once it has appeared, there's no way to restart the Oculus app, which renders the Rift headset unusable.

1 of 111 comments (clear)

  1. Breaking News! Fix released by CeasedCaring · · Score: 4, Informative

    To resolve the "Can’t Reach Oculus Runtime Service" error, please follow these steps:

    If you currently have the Oculus app installed:

    Go to https://www.oculus.com/rift-pa....
    Click Download Install Patch to download OculusPatchMarch2018.exe.
    Open OculusPatchMarch2018.exe.
    If Windows asks you if you’re sure you want to open this file, click Yes.
    If Windows Defender prompts "Windows protected your PC", click More info and then click Run anyway.
    If your antivirus software restricts the file from opening, temporarily disable your AV and continue.
    Select Repair and confirm you would like to repair the Oculus software.
    Allow the repair process to run, download and install.
    Launch the Oculus app.

    Shortly after the repair you will be prompted for an update. Please complete the update. The download and update may take up to 10 minutes depending on network connection.

    If you uninstalled the Oculus app from your computer:

    Go to https://www.oculus.com/setup.
    Click Download Oculus Software to download OculusSetup.exe.
    Open OculusSetup.exe and follow the onscreen instructions to install the latest version of the Oculus app.

    Source - https://support.oculus.com/217...