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Appliance Companies Are Lobbying To Protect Their DRM-Fueled Repair Monopolies (vice.com)

Electronics companies Dyson, LG, and Wahl are fighting right-to-repair legislation, Motherboard reported Wednesday, citing letters it has obtained. From a report: The manufacturers of your appliances do not want you to be able to fix them yourself. Last week, at least three major appliance manufacturers -- Dyson, LG, and Wahl -- sent letters to Illinois lawmakers opposing "fair repair" legislation in that state. The letters were written with the help of a trade group called the Association of Home Appliance Manufacturers (AHAM). All three letters are similar but include slightly different wording and examples in parts. The letters ask lawmakers to "withdraw" a bill that would protect and expand the ability for consumers and independent repair professionals to repair everything from iPhones to robot vacuums, electric shavers, toasters, and tractors. Here are links to the Wahl, Dyson, and LG letters.

12 of 143 comments (clear)

  1. hell Linus Tech Tips can't even pay for repairs by Joe_Dragon · · Score: 3, Insightful

    hell Linus Tech Tips can't even pay for repairs after opening the imac pro. so we really laws before car manufacturers say that you went to a non dealer place to get an oil change so no repair for you buy a new car.

  2. 3 more brands for the 'no' list. by HornWumpus · · Score: 3, Informative

    Fuck them and their unrepairable junk. They have competitors.

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    John McAfee 'It was like that time I hired that Bangkok prostitute; to do my taxes, while I fucked my accountant'
  3. Fine, quadruple the warranty period then. by Sebby · · Score: 5, Interesting

    All these manufacturers that want to ban right to repair laws should be forced to provide a minimum of five years warranty repair on any hardware, and seven years guaranteed continuous software updates.

    And any planned obsolescence that falls before either one should guarantee a brand new device to the consumer, which includes full warranty on that product as if it was purchased new.

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    AC comments get piped to /dev/null
  4. Re:shaver and vacuum digital content by ArhcAngel · · Score: 3, Informative

    They're trying to get in on the sweet revenue stream John Deere cooked up.

    --
    "A person is smart. People are dumb, panicky dangerous animals and you know it." - K
  5. A repairman's take by AlanBDee · · Score: 4, Interesting

    I've an uncle who was an appliance repairman. He explained that the manufacturers deliberately build and design the components to be non-standard. Then they'll get a patient on the part so that 3rd parties can't build them. Then they raised the price for the parts to be so high that it's often cheaper to buy a new item then to fix the one you have.

    This is why, he explained, that my parents had the refrigerator they bought with their house for 30 years while my brother was on his third in 15 years. When I showed him 3D printers he went to a tech school and is now a machinist.

    I'm fine with the manufacturers requiring authorized repairs while the item is still under warranty. But once that warranty is out then it should be repairable by anyone. What I hope will happen is that open communities like https://www.ifixit.com/ will continue to flourish.

    1. Re:A repairman's take by ras · · Score: 5, Informative

      The most egregious example I've come across is my shiny new Hyundai i30. They have proximity keys. You can buy the blank for around $100 or so, and most locksmiths will program them for a few dollars. But they need to get the secret code to match it to the car's Engine Control Unit. Obtaining that is a 60 second task for a Hyundai dealership, but they won't tell other locksmiths what it is. So you can only obtain the key from Hyundai: Cost: $1,500.

      The price is not too far from what they charge for a ECU, which is not too surprising because the other route you can take is to replace the ECU and keys.

    2. Re:A repairman's take by AaronW · · Score: 2

      Which is insane. The replacement cost for a key fob for a Tesla model S is $200. This includes the programming of the new fob to the car at the service center. Mine recently had one of the buttons stop working, though with no questions asked they replaced it under the extended warranty free of charge.

      This reminds me of how expensive it was to deal with Toyota when I had my Prius. After I sold it to my parents the touch screen stopped accepting touch input. Toyota wanted $5000 to replace the MFD (touchscreen) plus over $1000 in labor. It was a known problem and we found a place online that would fix it with a lifetime warranty for $400. It took 5 minutes of labor to remove it and another 5 minutes to reinstall it requiring nothing more than a 10mm socket wrench. Every time something went wrong, Toyota would want a fortune for the part and an arm and a leg for labor. HID headlights burning out? $200 per bulb and $140 labor. (The ame new Sylvania bulb was on Ebay for $50). This was another known defect and wasn't covered under the extended warranty. I had both go bad shortly after the initial 3 year/36,000 mile warranty. Another dealership did replace it free of charge under a "good will warranty" but my local one wanted $340 per bulb. The bulb was not easily accessible, unlike the MFD.

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      This post is encrypted twice with ROT-13. Documenting or attempting to crack this encryption is illegal.
  6. Re:What? I fixed my LG appliance on Sunday... by sims+2 · · Score: 3, Informative

    That it's actively being discouraged by some manufacturers by making repairs as difficult as possible if not impossible.
    Not just that they don't make parts available they go out of their way to sabotage use of the parts people can get.

    Yes. Yes we do need laws

    Do we own the device or are we just renting it?
    Because the receipt says we own it.

    Most phones, tablets, laptops can still be repaired although some make it much more difficult than it needs to be.
    I've heard some of the windows tablets are epoxied together so even the manufacturer can't repair them.

    Usually they last a long time but they are also usually pretty expensive so most would prefer not to have to chunk a $700 device for a $0.50 part.

    IMHO the right to repair should extend to software so being able to load your own os on your phone when the manufacturer decides there is no longer any money in it should be possible.

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    Minimum threshold fixed. Thanks!
  7. Why only quadruple the warranty? by Cajun+Hell · · Score: 5, Interesting

    All these manufacturers that want to ban right to repair laws should be forced to provide a minimum of five years warranty repair on any hardware, and seven years guaranteed continuous software updates.

    WTF?! From what orifice did you pull those arbitrary numbers from?

    If they're going to use copyright law to make maintenance illegal, then the free warranty should be 95 years from the year of its first publication or a term of 120 years from the year of its creation. That is how long they are demanding that it be illegal for you to repair your items. Once the copyright on the firmware (or whatever bullshit it is) expires, then circumventing the DRM ceases to be prohibited by DMCA and the warranty can end.

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    "Believe me!" -- Donald Trump
  8. The Rich versus The Poor by Rick+Schumann · · Score: 3, Interesting

    The Rich don't give a fuck whether something can be 'repaired' by 3rd parties or not, because they just pay whoever and not worry about the cost or the hassle.
    The Poor care because they can't afford to pay for things being repaired by only the dealership or only the manufacturer. They need to be able to get repairable things repaired wherever they can -- or repair them themselves if and when possible.
    The Rich unfortunately are also the ones who own or control these manufacturers who are fighting for protectionism of their repair monopolies.
    The Rich may very likely get their way, especially under the current 'administration', which doesn't seem to give a fuck about common, private citizens (lip service not withstanding) and cares more about making The Rich richer -- on the backs of The Poor, of course.

    Here's what I think will happen:
    If manufacturers get their way, then nothing changes, and expensive things stay expensive and inconvenient to get repaired -- if they are allowed to be repaired at all.
    If consumers get their way, then manufacturers may just go back to the old way of doing things: built-in obsolescence in the form of less durability. Maybe even low quality on purpose, or a built-in 'expiration date' that bricks things when they get old enough. Don't sit there and tell me it hasn't all happened before, either, because it has.

    Here's why:
    Companies that make high-quality, durable products, that stand the test of time seem to invariably end up going out of business due to no repeat business. They sell to everyone they can sell to, everyone is thrilled with their products, which never seem to wear out, therefore they never need to replace them.
    Meanwhile other shittier companies make half-assed products that may be flashy and popular, but that don't last forever. Eventually they have to be replaced.
    Then there's 'built-in obsolescence' in the form of 'standards' that keep changing (on purpose) to make what you have now obsolete.

    I suppose a middle ground might be manufacturers being forced to allow anyone to repair anything, but jacking up the price of 'proprietary' parts to compensate for their 'lost revenues' (Waaaah!), or 'licensing' of proprietary repair information, or who knows. Really, it's all capitalism gone bad.

  9. Thin End Of The Wedge by ytene · · Score: 4, Insightful

    When this topic is discussed, not just on forums like /., but in the media in general, it is often characterised as "the right to repair". It's *way* more than that...

    First, it's also the "right to upgrade"... It gives us the chance to buy a piece of generic technology and then adjust it to suit our own requirements. For example, to buy a generic laptop and then add extra memory and/or a large hard drive - if that's what we need. Or buy a second battery so that we can double our time away from a mains outlet for those of us who really do use a laptop when we're out and about...

    Second, it's all about the right to continue to use our devices for a reasonable amount of time. Imagine a scenario where you took your car in to a dealer for a mechanical fault and were told, "Sorry, this vehicle is three years old - we can't get the parts any more. But we can sell you a new car..." It's all too easy to dismiss this as scare-mongering, but when the only source of parts is a manufacturer, the moment they stop providing replacement parts for something you've bought, you're dead in the water. That will force you to make another purchase and keep their profits rolling in.

    And of course it fuels a tendency to "buy up" - to purchase a machine with more capacity or storage than we might want - at hugely inflated prices - because we know that if we run out of space there is no opportunity to upgrade.

    It's a shameful thing to have to say, but I think we're getting to [or have reached, or maybe even passed] the point where we need a "Code of Ethics" for manufacturers - for example in the consumer electronics sector it would be reasonable to expect that vendors will continue to stock parts for devices for 5 years after a particular model is withdrawn from sale. Motor vehicles might need a longer support window; other devices might survive with less.

    But the bottom line is that without this, we're not consumers, we're victims. Maybe the approaching mid-terms is time to get some support for legislation...

  10. Comment removed by account_deleted · · Score: 2

    Comment removed based on user account deletion