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Facebook Brags That Messenger Has 300,000 Business Bots (mashable.com)

Posted by BeauHD on from the can-you-hear-me-now dept.

An anonymous reader quotes a report from Mashable: At F8, Facebook's Vice President of Messaging Products, David Marcus, jovially reported that Messenger's integration with business is going swimmingly. According to Marcus, over 8 billion messages have been sent between people and businesses. And there are 300,000 monthly active bots engaging with customers on messenger. Facebook introduced messenger bots for businesses at F8 in 2016. The idea is that bots allow for automated communication between businesses and customers, helping with issues like product recommendations and customer service. According to Marcus, that 300,000 number grew from just 100,000 monthly active bots in its first year.

3 of 92 comments (clear)

  1. Consumer bots by Anonymous Coward · · Score: 4, Funny

    If only we could build a corresponding network of consumer bots, that interact with business bots asking for product recommendations and silly questions about products. We could then just sit down, and enjoy the fight ongoing between the two sides of bots!

  2. Worse than useless by HangingChad · · Score: 4, Informative

    Bots are what you do when you want to pretend you're listening to your customers but don't really want to put any effort into actual engagement. Kind of like automated phone menus. Occasionally helpful but mostly a waste of time.

    --
    That's our life, the big wheel of shit. - The Fat Man, Blue Tango Salvage
    1. Re:Worse than useless by Anonymous Coward · · Score: 4, Funny

      Bots are what you do when you want to pretend you're listening to your customers but don't really want to put any effort into actual engagement. Kind of like automated phone menus. Occasionally helpful but mostly a waste of time.

      Thank you for your post. Your feedback as a valued /. poster is important to us. We are sorry to hear about your negative experience with us. We will take your valuable feedback under careful consideration and will strive to do better next time.

      Sincerely,
      Bots