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How Reliable Are 10TB and 12TB Hard Drives? Backblaze Publishes Q1 2018 Hard Drive Reliability (zdnet.com)

Wolfrider writes: Backblaze's hard drive report for the first quarter 2018 makes very interesting reading for anyone who is interested in hard drive performance and reliability. As of March 31, 2018, the company had 100,110 hard drives working for it, made up of 1,922 boot drives and 98,188 data drives, ranging from 3TB WDC WD30EFRX drives all the way up to 10TB and 12TB Seagate ST10000NM0086 and ST12000NM0007 drives, along with 10 Samsung 850 EVO SSDs. [...] The overall Annualized Failure Rate (AFR) for Q1 sat at just 1.2 percent, well below the Q4 2017 AFR of 1.65 percent. Some drives had an AFR of 0 percent (in other words, no drives failed during the period), while the 4TB Seagate ST4000DM000 had the highest AFR of 2.3 percent (out of 30,941 drives the company had in service, 178 failed during the Q1 period).

3 of 123 comments (clear)

  1. Re: So, by the sound of it... by Type44Q · · Score: 2, Informative

    Their "lifetime" chart,however, might reveal a different story...

  2. Re:Largest drive I have = 2 TB by ledow · · Score: 3, Informative

    My laptop has 2 x 1Tb drives.

    Both are full.

    I don't even go mad - I store no video, I don't even OWN any music, my family photos take up about a gig.

    But things like virtual machines, programming environments, and even installing, say, 10% of my Steam games fills my hard drives up ludicrously fast.

    Compare and contrast to my workplace - where we have about 20-30Gb for each user at maximum and about 10% of that is used. 600+ users, 12Tb of active storage (not counting reserved space, backup, replication, etc.).

    It very much depends on what you want to do, but my Steam library could easily hit 300-400Gb on its own. If anyone else used the laptop but me you could likely have each user doing that.

    Then things like virtual machines etc. can whack it up enormously.

    If you're not a gamer, a video-hoarder, a photographer, a content-creator, a developer, etc. then, sure, you can cope on less space.

    Personally, I'm just glad my laptop has two drive bays.

  3. Warranty Turnaround Times by nuckfuts · · Score: 4, Informative

    I have a wide variety of drives at work, both HDD and SSD. I mostly buy "enterprise" grade drives, and specifically look for models with a 5-year warranty. What I've discovered recently, however, is that here are huge differences in how manufacturers fulfill their warranties. When a drive fails, what I'm looking for is to obtain a replacement as soon as possible. I can live with a degraded RAID array for a few days, perhaps, but not for weeks. With an "Advance RMA", the manufacturer will ship a replacement drive immediately rather than waiting to receive the defective drive. (A credit card is provided to cover their loss if the defective drive is never received).

    My most recent experiences can be summarized as follows:

    Western Digital HDD - Advance RMA is available
    Seagate HDD - Advance RMA is not available
    HGST HDD - Advance RMA is not available

    Even with Advance RMA, I have to wait for ground shipping. I wish that expedited (air) shipping was also available.

    I'm saving a special category of experiences for Intel SSDs - experiences so awful there are in a class by themselves. I've had the misfortune to suffer two failed Intel SSDs. Both happened to be M.2 format SSDs. One was SATA, the other NVMe. Firstly, just getting an RMA started with Intel is painful. Be prepared to disassemble whatever computer is affected, because providing a model number and serial number are not enough. They also require something called an "SA" number that can only be found on a sticker attached to the device. Second, be prepared to wait a LONG time. I'm talking weeks to MONTHS to get a replacement. If you need the affected computer back up and running within a reasonable timeframe, you'll need to purchase another SSD in spite of your warranty coverage.