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Ticketmaster Hopes To Speed Up Event Access By Scanning Your Face (engadget.com)

Ticketmaster's parent company, Live Nation, has announced that they have teamed up with and invested in a face recognition company called Blink Identity. The ticket sales giant may have plans to scan your face instead of a ticket to grant you access to a venue. Engadget reports: In its first quarter financial report (PDF), Live Nation has explained that Blink has "cutting-edge facial recognition technology, enabling you to associate your digital ticket with your image, then just walk into the show." According to Blink's website, its system can register an image of your face as soon as you walk past a sensor. Blink's technology can then match it against a large database in half a second -- in a blink, so to speak. It's also apparently powerful enough that you don't even have to slow down for its system to recognize you: Just walk normally, and if the technology gets a match, it'll automatically open doors or turnstiles to let you in.

24 of 129 comments (clear)

  1. Scanning a ticket is never the slowdown by Rockets84 · · Score: 5, Insightful

    Scanning a ticket is never the slowdown at the entrance to a venue where I live. It's security do bag searches of people in front of who want to bring them into the venue. Of course it isn't really about security, it's about making sure you're not bringing outside food or drink so they can gouge you for food & drink at the venue. I've suggested to the venues that they should have lines for people that bringing bags to speed it up but they don't seem interested or "it would be confusing for other patrons".

    1. Re:Scanning a ticket is never the slowdown by AmiMoJo · · Score: 2

      It's mostly to stop ticket touts selling on tickets at inflated prices. If the name on the ticket doesn't match your id, you don't get in.

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    2. Re:Scanning a ticket is never the slowdown by Rockets84 · · Score: 5, Insightful

      To stop scalping could be useful but if I buy 5 tickets for my family, 2 adults & 3 children, I wouldn't want my children's facial data in some database controlled by Ticketmaster of all people. Ticketmaster aren't exactly a glowing example of good corporate citizenry and knowing them they'd find ways to monetise this additional data.

    3. Re:Scanning a ticket is never the slowdown by geekmux · · Score: 5, Insightful

      It's mostly to stop ticket touts selling on tickets at inflated prices.

      Well, now that we've unwrapped this bullshit burrito, let's get down to the corn-riddled meat of it. This isn't about curbing inflated ticket prices. This isn't about protecting vendors who thrive on gouging customers with onsite food services. This isn't even about security.

      This is about building a fresh database of facial recognition data, to include men, women, and children. This is about testing the accuracy of said system. This is about testing the tolerance level of the masses to accept such surveillance as the new "norm" in our world.

      In other words, this is about Control.

      If the name on the ticket doesn't match your id, you don't get in.

      Two years ago no one was talking about this. Now, matching a physical person to every ticket sale is suddenly a critical requirement? Also remember who ultimately pays for a mult-million dollar system like this, as if ticket "service fees" weren't high enough. Oh, and let's not forget about the massive amount of additional law enforcement resources that will be showing up at venues like this. They will be there to abuse the new do-my-job-for-me system to literally scan the masses for wanted criminals, and perform arrests onsite. Your service fees and tax dollars at work. I haven't even started down the potential rabbit hole of abuse, and that's before this database inevitably gets sold and/or stolen.

      When people bitch about an Orwellian future, they should remember that silence coming from the masses defines acceptance.

    4. Re:Scanning a ticket is never the slowdown by geekmux · · Score: 2

      Two years ago no one was talking about this.

      Ticket scalping has been a problem since these events were created.

      And how the hell is a venue-deployed facial recognition system going to help curb that? What, you're going to capture pictures of the gullible victims? Listen to their drunken "guy wearing a hat, I think" descriptions of gone-by-now scalpers? Oh, and nothing like deploying yet another treat-everyone-like-a-criminal system in order to catch the bad guys. Yeah, that punch in the gut for every law-abiding citizen is justified once again.

      This is just a new attempt at a solution using technology that didn't exist 2 years ago.

      Facial recognition has been around a lot longer than 2 years. If it was truly all about fixing Ticketmaster problems, then Ticketmaster would NOT be drooling at the notion of selling this database to every bidder who comes along. Fact is, this will become a revenue generator for Ticketmaster, and it probably won't do a damn thing to solve any ticket-related excuse they're using to justify it.

      Here's my prediction; Five years from now Ticketmaster will declare a War on Scalpers while the system that promised to fix that quietly becomes a part of DHS infrastructure...

    5. Re:Scanning a ticket is never the slowdown by hazardPPP · · Score: 3

      You compare the face with the face in your database of all people that bought a legit ticket. If that doesn't produce a match, you ask for the ticket and ID, and do a manual check.

      Matching tickets to names and forcing the buyer / person indicated as attendee at the time of the purchase of the ticket to be the person who uses a ticket is a terrible way to fight scalping.

      Can't I buy tickets for a friend as a gift? What if I misspell his name or am unaware of his legal name in his ID (example: lots of East Asian people living in North America adopt English names informally...I know the guy as "John" but his actual name in his passport is "Zhenyu")? Can't I give the ticket to a friend or family number if I am unable to attend? Finally, what's wrong with re-selling the ticket at face value (i.e. without me making any sort of profit) if for some reason I cannot attend (I get sick, have to attend a funeral, whatever)? To prevent a relatively rare occurrence in terms of number of tickets sold (scalping) you're inconveniencing a large number of people. OK, for some events where scalping might be actually or potentially through the roof (I don't know, like, the FIFA World Cup final or whatever), this type of policy may be justified...but for the local concert in your city for which you bought tickets via Ticketmaster? It's overkill.

      There are much easier ways to fight scalping other than deploying a massive surveillance system. You'd probably catch and convict a whole bunch of scalpers with less money. Not to mention simple solutions (max. amount of tickets you can buy in a single transaction and/or within a given period of time, etc.).

    6. Re:Scanning a ticket is never the slowdown by b0s0z0ku · · Score: 2

      I've seen bag check, but I've never seen ID check. Maybe I go to the wrong events. I always thank the suckurinetea checker drone for the prison experience, and ask him/her when they got out. Can't beat 'em, make them uncomfortable. Goes for all scum in the law enforcement and privacy theft industries.

  2. Accuracy by blackest_k · · Score: 3, Interesting

    I was just reading this earlier

    https://www.theverge.com/2018/...

    used by south wales police (uk) it identified around 2500 people as persons of interests and around 450 arrests were made but only around 200 were actual matches

    is this likely to be better?

  3. This will never be misused.... by Bonker · · Score: 4, Funny

    ...and the companies involved will always be ethical and judicious in what they do with the massive amount of biometric data such a system would collect.

    I mean, seriously, Ticketmaster. They're above reproach, right up there with luminaries like Monsanto, Haliburton, and Comcast. There's no way we could ever regret this move.

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  4. Re:Scanning face faster than scanning ticket? by geekmux · · Score: 2

    The system is meant to replace manual identity checks, not ticket checks.

    Uh, let's not blindly dismiss that first part; we should be asking why the hell manual identity checks are required in the first place, in order to even justify implementing a system like this.

  5. Re:Those systems have a 99% accuracy by Jane+Q.+Public · · Score: 2

    Just tell them hell no. You're bitching about all the details but forgetting the big picture. Which is: hell no.

  6. Re:Those systems have a 99% accuracy by Joce640k · · Score: 2

    I want to know how they'll 3D scan your face when you're buying your tickets from home.

    Apple sheep aside: How many people have a big brother style facial scanner at home?

    And b) The gates aren't going to simply open and let you waltz right in, they'll still want to make sure you aren't smuggling your own drinks+snacks into the area.

    Whatever the reasons behind this multi million dollar investment are, we can be sure it ISN'T for user convenience.

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  7. Re:Those systems have a 99% accuracy by hazardPPP · · Score: 2

    Whatever the reasons behind this multi million dollar investment are, we can be sure it ISN'T for user convenience.

    Clearly. This either has something to do with security, or with cutting labour costs (less people at the gate - the security guard is now the person who also checks the occasional person who needs to show a ticket, instead of having both a ticket inspector and a security guard at each gate), or both.

    There is no way this will be faster than with experienced (by which I mean, people who have done more than 2 shows) ticket people at the gates. Turnstiles and automatically opening gates...right. There's a reason why, during rush hour in many subway systems, they open one or two gates wide and put a ticket collector/inspector next to it. It's faster than the automated system.

  8. obligatory by Reverend+Green · · Score: 4, Funny

    In Soviet America, concert watches you!

  9. Re:Those systems have a 99% accuracy by Anne+Thwacks · · Score: 2
    Apple sheep aside: How many people have a big brother style facial scanner at home?

    Its called "Facebook" and you don't even have to go home to use it.

    Seriously, if this system is not an offense against the GDPR, the GDPR is a total failure.

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  10. Re:Those systems have a 99% accuracy by b0s0z0ku · · Score: 2

    Better yet, don't go to the metal detector and bag search queue. Get rid of that Orwellian shit. Yeah, yeah, you can't make the world perfectly safe.

    Also, what's wrong with scalping? If there's financial gain to be had, the tickets are mispriced in the first place.

  11. Re:One more reason. by b0s0z0ku · · Score: 3, Insightful

    Go to concerts at bars and small venues where entry is cash at the door and there's no security theater bullshit.

  12. Re:And if it doesn't... by JMJimmy · · Score: 3

    Pity the fool who goes in KISS makeup and confuses the system

    Personally, this will guarantee I never go to another concert. Facial recognition is one step too far

  13. Re:And if it doesn't... by apoc.famine · · Score: 2

    You do know that there are smaller venues/artists that aren't affiliated with Ticketmaster, right?

    Never going to another concert is like never eating another apple because red delicious apples suck.

    --
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  14. Re:And if it doesn't... by Harvey+Manfrenjenson · · Score: 3, Interesting

    The problem is that Ticketmaster has what amounts to a monopoly on many of the larger venues in the US. Back in 1994 Pearl Jam, which at the time was one of the biggest bands in the world, tried to book a tour without using Ticketmaster and they found that they simply couldn't do it. And as the linked article indicates, Ticketmaster has only gotten bigger and more powerful since then.

  15. Re:Those systems have a 99% accuracy by CanHasDIY · · Score: 2

    Even simpler solution: respect the "Right of First Sale" and be happy you sold any tickets to begin with.

    --
    An enigma, wrapped in a riddle, shrouded in bacon and cheese
  16. Slow admitance is desirable by acoustix · · Score: 2

    This solution attempts to fix a problem that doesn't exist.

    First off, as many have pointed out, it's the security checks that tend to really slow down admittance to an event.

    Second: Slow admittance is a safety feature. You don't want tens of thousands of people rushing into the corridors of an arena all at once. Slow admittance spreads out the crowd.

    --
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  17. Re:And if it doesn't... by apoc.famine · · Score: 2

    Then don't see Pearl Jam. There are plenty of other artists in the world. In any little city over about 20k people I can almost guarantee that on a given weekend a bunch of people are playing music that you can go see.

    --
    Velociraptor = Distiraptor / Timeraptor
  18. Re:And if it doesn't... by Harvey+Manfrenjenson · · Score: 2

    Well, sure I can do that, and personally this issue doesn't affect me a whole lot anyway, because when I go to see music it's usually at a club rather than a big theater or stadium. But I think it's outrageous that I don't even have the *option*. For example: I would have liked to see Leonard Cohen's final tour, and that would have almost certainly required dealing with Ticketmaster. They're a horrible company that I don't want to give any money to, and that was true even before they began asking me to hand over facial recognition data.