All Major ISPs Have Declined In Customer Satisfaction, Says Study (dslreports.com)

The latest American Customer Satisfaction Index survey finds that Verizon FiOS has been rated the highest in customer satisfaction with a score of 70 out of 100. But, as DSLReports notes, that's nothing to write home about since that score was a one point decline from one year earlier. Furthermore, the industry average was 64 points, which is not only a decline from last year but lower than most of the other industries the group tracks. From the report: According to the ACSI, high prices and poor customer service continues to plague an U.S. broadband industry with some very obvious competitive shortcomings. "According to users, most aspects of ISPs are getting worse," the ACSI said. "Courtesy and helpfulness of staff has waned to 76 and in-store service is slower (74). Bills are more difficult to understand (-3 percent to 71), and customers aren't happy with the variety of plans available (-3 percent to 64)." Not a single ISP tracked by the firm saw an improvement in customer satisfaction scores.

The worst of the worst according to the ACSI is Mediacom, which saw a 9% plummet year over year to a score of 53, which is lower than most airlines, banks, and even the IRS according to the report. Charter Spectrum and Suddenlink also saw 8% declines in satisfaction year over year, and despite repeated claims that customer service is now its top priority, Comcast saw zero improvement in broadband satisfaction and a slight decline in pay TV satisfaction.

Comments

Re:WTF?

[drinkypoo]

Let's just go to the bottom of your comment first, so we can see just how nuts you are:

We're currently enjoying peace and prosperity, for the first time in decades.
Is there any point or purpose in making shit up about the administration?

No. So why are you doing it? This is not a moment of peace (In fact, America has been involved in military action continuously since WWII) and it is also not a moment of prosperity (see PR's sibling comment, also, the unemployment rates are a disgusting lie as always.)

I realize being a liberal comes with a big dose of cognitive dissonance, but the "he's literally Hitler" thing was dropped months ago.

It really wasn't, since he keeps saying things that hitler literally would have said.

Anyway, back to the top of your comment, now...

the current administration's descent into kleptocracy

WTF?

Trump is in debt, which is why he won't show his tax returns, and is staying at Mar-a-Lago every weekend. He charges us (The People) for this privilege, so that's one way he's stealing our money directly. No big surprise: All Trump profits are based on theft, and of course, impersonated a person who does not exist in order to create his initial reputation. Many of his various appointees are in trouble for various types of misuse or misappropriation of funds. So yes, theft.

we can literally shoot them in the middle of the street and face no legal consequences as there's absolutely zero authority of law and justice anymore.

WTF?

I'm with you on this one, anyway. That's not how force works.

Remember, Trump himself has personally declared that government by brute force is his preferred means of action, that he endorses terrorism and coercion,

WTF?

Trump has repeatedly encouraged and condoned violence. His picks for secretary of state and head of the CIA support the rest of the statement perfectly.

TL;DR: When you cry about other people's logic while you abandon it entirely, HAHAHAHAHAHA