Slashdot Mirror


Samsung Won't Be Forced To Update Old Smartphones (bbc.com)

Samsung will not be forced to update the software on its mobile phones for years after their release, after it won a court case in the Netherlands. From a report: A consumer association had argued that Samsung should update its phones for at least four years after they go on sale. Regular software updates can address security problems but older models do not typically receive all the latest updates. However, the court rejected the association's claims.

Samsung produces some of the world's best-selling mobile phones running Google's Android operating system. Google regularly produces software updates that address newly discovered security flaws, and offers these to phone manufacturers such as Samsung. It is often up to the phone manufacturer to distribute the update to its customers. Consumer group Consumentenbond said Samsung was not distributing updates in a "timely" manner. Samsung said it guaranteed consumers in the Netherlands would get software updates for two years after a handset first went on sale in the country. The court ruled in Samsung's favour and said the claims made by Consumentenbond were "inadmissible" because they related to "future acts."

4 of 145 comments (clear)

  1. Need an Android update like Windows update. by Utopia · · Score: 4, Interesting

    It is not just Samsung other manufacturers are in the same boat. The Motorola G4 Plus for example was sold with the promise that it will get Oreo in a future update. It yet to see an OS update 9 months after release. In a few months, Google will release the next version of Android. At this point it looks Lenovo/Motorola has played a bait and switch.

    While desktop OS support multiple 10-year old hardwares it a pity that Google has not been able to come up with a update mechanism which can support phone older than 2 years. Whatever updates Google provides is limited to a few devices, My 4-year old Android non-Google phone is still very capable and meets my needs but the fact that it has no security updates scares me.

  2. Re:In a related story by Anonymous Coward · · Score: 2, Interesting

    consumers won't be forced to buy Samsung phones

    Pretty much this.

    One of the huge problems with Android is how heavily fragmented it is with every company making their own flavor to drive you to their own revenue streams and app stores ... and the complete lottery if you'll get updates or not. I originally bought a Nexus tablet, but Google seems to have given up on the idea of a clean version of a tablet which has the core Android and nothing else. I'm hard pressed to think of what I'd replace it with these days.

    Samsung in particular has always struck me as one of the worst ones in terms of once it's out the door they no longer give a damn about supporting it.

    Now that Samsung has basically said in court they will give limited support, they're permanently off my list.

    Sadly, the rest of the Android ecosystem seems no better -- between malware, spyware, shitty phones, and lack of extended support, I'm not sure why I'd bother with it any more.

    Say what you will about Apple, but at least they provide longer and more consistent support for devices.

    In terms of device support, updates, and not being locked into someone's ecosystem, I increasingly see Android as a failure because it's not living up to the promises.

    Samsung? They'll never get a dime from me.

  3. Re:Or required to run Samsung software... by rtb61 · · Score: 3, Interesting

    Now that points to the second suit, which Samsung have just stitched themselves up with. No longer going to upgrade the phone, then by law pretty much you have to give customers full access to the phone as an option so they can update it themselves and now Samsung does not have a leg to stand on. They will have to provide root access to no longer upgraded phones upon owner request, likely having to supply software to do it.

    --
    Chaos - everything, everywhere, everywhen
  4. Re:The how about... by Teun · · Score: 3, Interesting

    That's the strange thing with this ruling, it says 2 years as of time of introduction.
    But EU law stipulates a warranty for at least two years as of time of sale, that is different!
    Also, EU law says warranty has to be longer for expensive items and the top line phones are in that category.

    Now we only have to agree software (security) updates are part of the warranty.
    I expect a new court case.

    --
    "The likes of Facebook and WhatsApp are free to those whose privacy is of zero value."