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Microsoft To Stop Offering Support For Windows 7, Windows 8.1, Old Surface Devices in Forums (betanews.com)

Posted by msmash on from the nobody-has-time-for-that dept.

An anonymous reader shares a report: Microsoft has announced that starting next month it will no longer be participating in the technical support forums for Windows 7, 8.1, 8.1 RT and numerous other products. On the software front, the company says that it will also no longer provide support for Microsoft Security Essentials, Internet Explorer 10, Office 2010 and 2013 as of July. It is not just software that is affected. Microsoft is also stopping support for Surface Pro, Surface Pro 2, Surface RT, Surface 2, Microsoft Band and Zune. Some forums will be locked, preventing users from helping each other as well.

5 of 156 comments (clear)

  1. Oh by M0j0_j0j0 · · Score: 5, Insightful

    Like you can actually get any help in Microsoft forums.....

    1. Re:Oh by TheDarkMaster · · Score: 5, Insightful

      I agree. In these forums 90% of the time the response I see coming from a Microsoft representative is "generic way of cleaning your pc" or "how to reinstall or restore to the previous version", and most of the time the answer has NOTHING to do with the question that was asked. Sometimes I think it's an automated response from a bot, because it's too clueless to have been the response of a human being.

      --
      Religion: The greatest weapon of mass destruction of all time
  2. Microsoft forum experience. by Anonymous Coward · · Score: 5, Insightful

    U: I have a problem with xdog.dll not regestering and giving result code 0x32De32

    Top Solution--------
    MS: Hi this is sanjay. I will help you with this problem now. Have you tried system restore: **Irrelevant ms KB article**
    I will now walk you through windows re-install **Irrelevant KB article** Link to irrelevant microsoft fix it.

    Other solutions:
    U: You need to replace the dll with version 32.64.99 and try again.

    So no big loss.

  3. Who cares by butzwonker · · Score: 5, Insightful

    In my experience, the advice on Microsoft forums always boils down to the following anyway: Save all of your data an reinstall Windows from scratch.

    The advice is pretty useless in many circumstances, but since most people don't have the time&money to sue Microsoft for their own loss of time & money, the advise always works for Microsoft. If I could bill Microsoft for every hour I've spend fixing what their operating system messed up, I could be a rich man...

  4. Re:Bummer by Duhavid · · Score: 5, Insightful

    I can only speak for myself, but the UI in Win10 is not the main objection

    Not being able to manage when updates are applied
    Telemetry

    These are my issues.

    I understand that MS changes the UI so that people do not wonder why they are spending money on an update.
    What I don't understand is why people fall for that.

    --
    emt 377 emt 4