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Gmail Proves That Some People Hate Smart Suggestions (techcrunch.com)

Citing a number of complaints following Google's Gmail makeover, TechCrunch's Romain Dillet makes the case for why some users don't want smart suggestions in the email service: There's a reason why Gmail lets you disable all the smart features. Some users don't want smart categories, important emails first and smart reply suggestions. Arguably, the only smart feature everyone needs is the spam filter. A pure chronological feed of your email messages is incredibly valuable as well. That's why many Instagram users are still asking for a chronological feed. Sure, algorithmic feeds can lead to more engagement and improved productivity. Maybe Google conducted some tests and concluded that you end up answering more emails if you let Gmail do its thing. But you may want to judge the value of each email without an algorithmic ranking.

VCs could spot the next big thing without any bias. Journalists could pay attention to young and scrappy startups as much as the new electric scooter startup in San Francisco. Universities could give a grant to students with unconventional applications. The HR department of your company could look at all applications without following Google's order.

16 of 181 comments (clear)

  1. Facebook too by mattventura · · Score: 5, Interesting

    I haven't used FB in years, but when I used it, I found it extremely annoying with how it would try to be smart about how to order my timeline, rather than just putting things in chronological order.

    I think such a system would be especially bad with email, because there's a lot of emails I get that are important, but all the necessary details are in the subject. Thus, I never actually open them, which would lead such a system to incorrectly believe that such emails are not important to me.

    1. Re:Facebook too by jrumney · · Score: 4, Insightful

      These days Facebook's "smart" means show you half a dozen of your friends' posts, then and endless scroll of paid placement newsfeed. Google News has gone downhill as well. It used to let you choose topics to follow, including as many locations as you like. About 5 years ago, setting more than one location stopped working, and as of a couple of months ago, local news is so heavily biased by their "smart" algorithms that any attempt to try to customize your feed is pointless, as it gets wiped out within a couple of days. I've had it with these companies deciding they know better than me what I want to see. It's ripe for another round in the GeoCities/Yahoo->MySpace/Altavista->Facebook/Google->... cycle. .

    2. Re:Facebook too by Zontar+The+Mindless · · Score: 5, Funny

      You're bragging about not using Web mail, but you're using POP3? ;-)

      Are you also stuck with the imposed Important folder, or is that just an IMAP thing?

      I'm thinking about getting rid of GMail in any event--ads showing up in my browser for things allegedly related to whatever I've just mentioned in an email is really starting to creep me out.

      And the fact that I get ads for mail-order brides whenever I mention China or Thailand in an email is seriously annoying. (This isn't uncommon, seeing as I've relatives in the former, and friends in the latter.) I *think* my wife realises that I most definitely am NOT looking for a replacement, but it's still annoying as hell.

      --
      Il n'y a pas de Planet B.
  2. You keep using that word... by Anonymous Coward · · Score: 4, Insightful

    "Smart". I don't think you understand what it means.

    1. Re:You keep using that word... by fibonacci8 · · Score: 3, Interesting

      'And only one for birthday presents, you know. There's glory for you!'
      'I don't know what you mean by "glory",' Alice said.
      Humpty Dumpty smiled contemptuously. 'Of course you don't — till I tell you. I meant "there's a nice knock-down argument for you!"'
      'But "glory" doesn't mean "a nice knock-down argument",' Alice objected.
      'When I use a word,' Humpty Dumpty said, in rather a scornful tone, 'it means just what I choose it to mean — neither more nor less.'
      'The question is,' said Alice, 'whether you can make words mean so many different things.'
      'The question is,' said Humpty Dumpty, 'which is to be master — that's all.'

      Through the Looking Glass, by Lewis Carroll

      --
      Inheritance is the sincerest form of nepotism.
  3. Smart people want dumb products by Anonymous Coward · · Score: 5, Insightful

    Dumb mail, dumb tvs and dumb software. There is a probably a billion dollars to be made from dumbware.

  4. They are not smart suggestions by Quakeulf · · Score: 4, Insightful

    If it ain't broke don't fix it. How hard is this to understand?

  5. Gmail proves that people hate being spied on by Tough+Love · · Score: 4, Insightful

    Gmail proves that people hate being spied on. These same people do not hate Google until something draws their attention to the fact that they are being spied on. Face it folks, Microsoft is no longer the biggest threat to your digitial rights. Now, Google, Apple and Facebook are, and of those, Google is the worst threat even if not the most visible violator.

    --
    When all you have is a hammer, every problem starts to look like a thumb.
    1. Re: Gmail proves that people hate being spied on by Tough+Love · · Score: 3, Insightful

      blah blah sniff butt hurt blan blah

      Microsoft is still evil, they just aren't as effective at it now as the other big tech thugs.

      --
      When all you have is a hammer, every problem starts to look like a thumb.
    2. Re:Gmail proves that people hate being spied on by fafalone · · Score: 3, Insightful

      Microsoft is by far the worst offender because of Windows 10. They basically force installed it. It has all sorts of telemetry, and the lowest level is only available to corporate customers, and that's still not entirely off. There's no way to audit what's sent, but even what's explicitly admitted is seriously invasive. It exempts itself from the built in firewall and ignores the HOSTS file so that blocking it requires 3rd party tools and a lot of technical knowledge, since it also has a large list of hosts to try if you block one.
      That's not all. It shows advertisements for other MS products right in the OS. It comes with dozens of crapware programs that get reinstalled during updates. Updates are practically forced too. What's to stop the government from making them use their telemetry file reading ability with a NSL?
      Now add in the fact this is the dominant operating system, and required for some newer hardware, so avoiding it is much, much more of an inconvenience than avoiding Google. Anyone claiming MS isn't the worst offender for invading privacy is deluded or shilling.

  6. AI cannot anticipate by fluffernutter · · Score: 3, Informative

    People hate smart suggestions because AI isn't really there yet. AI can determine what some Silicon Valley developer thinks is important, but what it needs to do is anticipate what the USER thinks is important. I suspect it will be a long time until AI can actually understand how any human things and what any human needs. After all, it isn't even aware of what it is, how is is supposed to understand what the user is?

    --
    Laws are rules for the court, but merely a bottom bar to hit for life. Think beyond laws in your actions always.
  7. The real horror of "smart" timelines by SuperKendall · · Score: 5, Interesting

    I haven't used FB in years, but when I used it, I found it extremely annoying with how it would try to be smart about how to order my timeline,

    Oh it still does that.

    The worst part about that for me is that what it considers smart now, changes from second to second It seems.

    In in effect what would happen is I would see two interesting things on my timeline, click one to read it, go back and... timeline is totally different, no way to find the other thing I wanted to visit.

    So frustrating.

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
    1. Re:The real horror of "smart" timelines by Desler · · Score: 5, Informative

      Except that option doesn’t really work and usually limits you to a handful of posts before it claims it has nothing else to show you to force you back to the algorithmic timeline bullshit. .

  8. Re:Artificial Stupidity by arth1 · · Score: 3, Interesting

    The original was the copy machine that after a jam would insist that you "remove the original" without the ability to sense that there was no original sheet on the copier.

    Second-guessing systems go back further than this. Elevators that would automatically go to the ground floor unless you pushed a button, jukeboxes with a mechanical memory that would pick the song-before-the-last (thus if no-one inserted a coin and made a choice, they would be stuck alternating between two irritating songs, wearing the records out), but the oldest are likely bibles, where the page width varied slightly by design, so by rifling you would more often end up at popular passages.

  9. predictable smart by KiloByte · · Score: 5, Insightful

    I find that predictable behaviour is more convenient than smart. Case in point: the bash-completion package, it knows which arguments to a command are subcommands rather than filenames, and what filenames you don't care enough. It's right 95% of the time. But it's that 5% that's infuriating: a subcommand that was added only recently, a .tar.zst file not recognized as a tarball (zstd is awesome!), assuming that you want btrfs fi def only directories but not files (VM images anyone?), mysteriously skipping directories with a @ in name, etc.

    --
    The creatures outside looked from Alt-Right to Antifa; but already it was impossible to say which was which.
  10. Re:Great, but why not default by Desler · · Score: 4, Informative

    It also doesn’t get remembered and it’s been broken for a few months now. It doesn’t really show most recent despite what it claims.