Home Security Camera Sends Video To Wrong User (bbc.com)

An anonymous reader quotes a report from the BBC: A leading security camera-maker has sent footage from inside a family's home to the wrong person's app. Swann Security has blamed a factory error for the data breach -- which was brought to its attention by the BBC -- and said it was a "one-off" incident. The BBC first learned of the problem on Saturday, when a member of its staff began receiving motion-triggered video clips from an unknown family's kitchen. Until that point, Louisa Lewis had only received footage from her own Swann security camera, which she had been using since December. The development coincided with Ms Lewis's camera running out of battery power and requiring a recharge. A Swann spokeswoman said that "human error" had caused two cameras to be manufactured that shared the same "bank-grade security key -- which secures all communications with its owner." "This occurred after the [family] connected the duplicate camera to their network and ignored the warning prompt that notified: 'Camera is already paired to an account' and left the camera running," she added.

Comments

Misleading quotation

[rhazz]

The quotation in the summary and even a bit in the article are very misleading. The company seems to take full responsibility for the issue and are not passing blame. The line right after that quote is:

"We are regretful that this was not addressed immediately and adequately by our support team, when discovered. We have addressed this and made some internal changes."

They do however have a previous incident where the exact same thing happened, and in that case they apparently suggested it was because two completely unrelated users used the same user and password (which wasn't true).