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Apple Says New MacBook Pro Keyboard Won't Fix Sticky Key Issue (cnet.com)

After multiple lawsuits have been filed over the butterfly-switch keyboards found on the MacBook Pro and MacBook lineups, you would think Apple would fix this issue by including a keyboard in the new MacBook Pros that can't be damaged by a little dust. Unfortunately, while the new 2018 MacBook Pro does have an updated third-generation keyboard, Apple tells CNET it doesn't include any new engineering or tweaks to address the sticky key issue. CNET reports: Instead, the third-generation keyboard's tweaks are about making it quieter. In a brief typing test, CNET's long-time MacBook reviewer Dan Ackerman says it isn't "whisper-quiet" but does "lack the sharp click of the previous design." Technically, Apple has admitted only that "a smaller percentage of the keyboards in certain MacBook and MacBook Pro models" have demonstrated the sticky key issue. If you buy one, you may likely never have that problem. But it's worth noting that when the company launched its free keyboard repair program in June, it made literally every single model of MacBook Pro with the "butterfly switch" keyboard eligible.

12 of 108 comments (clear)

  1. Ha by MightyMartian · · Score: 2

    Well a sticky key doesn't make much sound at all, so I guess the noise problem is solved one way or another!

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    1. Re:Ha by 93+Escort+Wagon · · Score: 5, Interesting

      People aren't giving Apple enough credit here.

      Apple figures, if they tough it out long enough, there won't be any people with Apple laptops that have any keyboard other than the current gosh-awful one which feels like you're drumming your fingers on a sheet of metal. So when they move to a totally fixed, haptic-based "keyboard"... people won't know just what a crappy experience it is!

      They'll be hailed as courageous innovators!

      Incidentally, Tim Cook insists on reading The Emperor's New Clothes to his nieces and nephews at least once a month. But, in his version, the Emperor is a visionary hero - and the young child who cries out "but he's not wearing anything at all!" gets eaten by wolves.

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  2. The 2015 model keyboards were the best. by cyn1c77 · · Score: 2

    Just go back to those.

    You could actually tell when you pressed it too, since it moved 2 mm instead of 0.25 mm.

    I don't understand why Apple is making their laptop keyboards have a different sensation from their desktop keyboards. It's incongruous and annoying.

    1. Re:The 2015 model keyboards were the best. by thegarbz · · Score: 2

      Are you suggesting we waste 1.75mm on functionality? What a preposterous statement. This is 2018, not 2008!

    2. Re:The 2015 model keyboards were the best. by DontBeAMoran · · Score: 2

      WTF happened is that Tim Cook is an iPad user, NOT a Mac user.
      WTF happened is that Tim Cook lets Jony Ive rule the design of things, even letting him priorize form over function.
      WTF happened is that Steve Jobs used to be the buffer between Apple engineers, Apple designers and the Mac users.

      So now we have a CEO that doesn't give a fuck about Macs and a person who designs Macs to be super-expensive technological art instead of useful computers.

      WHO THE FUCK ASKED FOR STILL THINNER LAPTOPS? NOBODY.
      Go back to the 2015 keyboards, you idiots.

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  3. Any keyboard that has individual holes through... by snapsnap · · Score: 5, Interesting

    the case for individual keys is subject to this problem. If the keyboard or the top of the case is offset by even a little, then keys will stick. On our Dell Latitudes that have just one big cut-out for the entire keyboard, typically on the left and bottom keys stick because of the case. On our Dell Precision and newer MacBooks, a lot more keys stick because the case surrounds every key. On my personal MacBook Pro late02012, I took it apart and filed the case on the left side of all of the keys, and I haven't had a problem in years.

  4. Apple needs to wake the fuck up. by BronsCon · · Score: 5, Interesting

    I seem to recall a prolific Slashdot Mac advocate going back and forth with me re: my keyboard issue not long ago, insisting that this issue was fixed in the 2nd generation of this keyboard, and that that's what Apple would replace my keyboard with if I took it in.

    I contested the latter point, but it turns out it doesn't matter, because it's still not (by Apple's own admission) fixed in the 3rd gen.

    Eventually, I hope this individual realizes that, every time we have disagreed about what Apple was doing, or was going to do, it has only been a matter of weeks before an Apple press release, legal filing, or a quote by a reputable publication (often one that is pro-Apple, at that) confirms what I had been trying to point out. Maybe then he (and others like him) will finally be able to get on board with pressuring Apple to change direction, rather than remaining blind to the fact that Apple seems to be hell-bent on seeing how long they can coast on their pile of money when they design themselves out of the market.

    I want to start liking Apple's computers again, but I can't do that while they're so comfortable with knowingly selling defective products that they openly admit that their new, not even released yet, laptops are just as defective as the last two generations. Who's with me?

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    APK quotes people (including myself) without context and should not be trusted. Just thought you should know.
  5. repair program by umafuckit · · Score: 2

    I dropped off my 2016 MBP for the keyboard repair on Monday after the space key became too annoying. I asked the tech dude if the replacement keyboard would be identical to what I had in there originally. He didn't know, which I took to mean that likely the answer was "yes, it is identical". He said, however, that later MBP keyboard (I think 2017, but not sure) had a different feel to them with a little more travel in the keys and might stick less. This sounded pretty vague, though, so I take it with a pinch of salt. It's a pity because I like the keyboard when it works. The repair replaces the entire top case and, if I heard correctly, the battery.

  6. Re:Any keyboard that has individual holes through. by AmiMoJo · · Score: 2

    I'd prefer a laptop to be 1mm thicker but have a decent keyboard and socket for storage/ram. Would also be nice if the keyboard was not riveted to the whole top part of the laptop.

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  7. Re:Lead Time by ewanm89 · · Score: 2

    Well that is the problem, Apple has not been able to engineer its way out of a wet paper bag for some time now. It is a common problem that has existed a lot longer than just the keyboard issues. We have fuses on the back-light circuitry that do not protect the circuitry they are there to protect. We have you are holding it wrong cause they can't engineer a few traces for an antenna correctly. We have will fry itself cause we want silent in as small a case as we can and so no proper thermal management.... And the list goes on.

  8. It takes courage... by mschaffer · · Score: 2

    Exactly. It takes courage to do this. Definitely a step up from removing a measly headphone jack from a phone. Crippling a laptop with an inferior keyboard is definitely the way to go and we are fortunate the Apple geniuses are pushing this forward for the benefit of their customers.

  9. Re: Lead Time by Anonymous Coward · · Score: 2, Insightful

    âoeApple hasnâ(TM)t been able to engineer out of a wet paper bag for a while now....â

    Hmmm. Could adopting forced diversity vs meritocracy have anything to do with this phenomenon?