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Report Reveals Numerous Cases of Amazon Workers Being Treated in Ways That Leave Them Homeless, Unable To Work or Bereft of Income After Workplace Accidents (theguardian.com)

Several readers have shared a report: Vickie Shannon Allen, 49, started working at Amazon as a counter in a fulfillment warehouse at Haslet, Texas, in May 2017. At first, like many employees, Allen was excited by the idea of working for one of the fastest growing corporations in the world. That feeling dissipated quickly after a few months. [...] Nor is Allen alone. A Guardian investigation has revealed numerous cases of Amazon workers suffering from workplace accidents or injuries in its gigantic warehouse system and being treated in ways that leave them homeless, unable to work or bereft of income.

Allen's story began on 24 October last year when she injured her back counting goods on a workstation that was missing a brush guard, a piece of safety equipment meant to prevent products from falling onto the floor. She used a tote bin to try to compensate for the missing brush guard, and hurt her back while counting in an awkward position. The injury was the beginning of an ongoing ordeal she is still working to amend at Amazon. Over the course of a few weeks, Amazon's medical triage area gave her use of a heating pad to use on her back, while Amazon management sent her home each day without pay until Allen pushed for workers compensation. "I tried to work again, but I couldn't stretch my right arm out and I'm right-handed. So I was having a hard time keeping up. This went on for about three weeks," Allen said. Despite not getting paid, Allen was spending her own money to drive 60 miles one way to the warehouse each day just to be sent home. Once on workers compensation, Allen started going to physical therapy. In January 2018, she returned to work and injured herself again on the same workstation that still was not fixed.

25 of 359 comments (clear)

  1. Free Market by omnichad · · Score: 5, Insightful

    This is the free market at work. Exactly as intended by the corporations in charge.

    1. Re:Free Market by bluefoxlucid · · Score: 5, Insightful

      This is the free market at work. It's ripe for unionization.

    2. Re: Free Market by c6gunner · · Score: 5, Insightful

      Which part of this is "the free market", and how exactly would a different financial system have prevented it?

      Also, don't you find the story a bit fishy? She injured her back counting things? Really? And then she couldn't work because she couldn't lift her arm? To count things? But she could somehow still drive 120 miles each day? Because a back injury which somehow paralyses your arm doesn't impact your driving ability?

      Sounds like fishing for workers comp ... which is the exact opposite of "free market".

    3. Re:Free Market by jareth-0205 · · Score: 2, Insightful

      Nothing is stopping that from happening now... except for the long line of other semi-skilled workers waiting to take their places.

      Ah well, that's OK then. People don't matter if there are spare people.

    4. Re:Free Market by sexconker · · Score: 2, Insightful

      Workers aren't always correct. Unions often become corrupt and bloated. Undocumented workers hurt citizens.

      What, specifically, has Kavanaugh done that is bad? Being anti-union isn't inherently bad. I say that as someone who is supportive of people's right to collectively bargain.

  2. The gulag is SOOO much better! by Anonymous Coward · · Score: 3, Insightful

    Or maybe they could be fighting for food in Venezuelan late-stage socialism.

    1. Re:The gulag is SOOO much better! by Anonymous Coward · · Score: 0, Insightful

      What happened there was not real socialism, it was corruption and stupidity using socialism as a facade, just like in USA we don't have real capitalism, we got corruption and stupidity using the word freedom as a facade.

    2. Re:The gulag is SOOO much better! by Anonymous Coward · · Score: 2, Insightful

      What happened there was not real socialism, it was corruption and stupidity using socialism as a facade, just like in USA we don't have real capitalism, we got corruption and stupidity using the word freedom as a facade.

      So if it's impossible to have "real socialism" (because all the failed efforts weren't "real socialism"), WHY THE FUCK DO IDIOTS KEEP PUSHING FOR IT???

      You can't win the argument by saying all failed attempts at socialism weren't "real socialism" - because what you're really saying is "real socialism" can't reasonably be attained.

      Or you're just trying to fool people: TRUST ME! IT WILL WORK THIS TIME! AND IF YOU LIKE YOUR DOCTOR, YOU CAN KEEP YOUR DOCTOR!"

    3. Re:The gulag is SOOO much better! by meglon · · Score: 3, Insightful

      The first problem is, you don't understand (pure) socialism. Everyone is part owner of all resources, and means of production, and everyone's needs are met. The ultimate government form goal for socialism is self-management; one where there is no central government. So, i'm sorry you're such a fucking idiot that you don't understand the words you use... but that's on you.

      Communism, on the other hand, has the additional factor of a "revolution" needed to overthrow the previous form of government... as opposed to what someone below wrote about it (as they don't seem to understand what it means either, so you're not alone in your fucking ignorance). A revolution seems to be exactly the same as what the far-right fascists in the US have been espousing for years, although they want to overthrown a democratically elected government and the Constitution (all the while calling themselves patriots because they're too fucking stupid to understand what that word means as well).

      But, and here's the other problem.. your strawman argument that everyone keeps pushing for socialism shows that, again, you're a fucking idiot. No one is suggesting pure socialism is the way to go, and a lot of people (not you, because you're a fucking idiot that doesn't understand that words have meanings) understand the very significant differences between what complete dipshits like you think socialism is, and what it actually is.... as well as the differences in the countries you dipshits always list off (N Korea, Russia, and now Venezuela) and the actual idea of socialism not needing a central government.

      What people are pushing for is along the Nordic model of democratic socialism, where the larger issues are dealt with by the government, so that people can live decent lives. It works there, it would work here... if we didn't have so many fucking fascists on the right who think they're the only ones that deserve anything. It works with Social Security, it works with Medicare/Medicaid.... people on the right are just too fucking stupid to see that, unless you threaten to take those things away from them; they'd never willingly give up their OWN little slices of socialism.

      --
      Fascism: An authoritarian and nationalistic right-wing system of government and social organization. See also: NAZI's
    4. Re:The gulag is SOOO much better! by kilfarsnar · · Score: 5, Insightful

      I do enjoy not starving to death and dying from polio. Modern technology is also quite nice.

      People starve to death under Capitalism, and avoided starving to death before Capitalism was a thing. Salk's team developed their vaccine at the University of Pittsburgh, which is state funded. Development of modern technology has relied heavily on research grants from the federal government. The Internet we are using now likely would not have come about without a government research initiative.

      None of these things have resulted solely from Capitalism. They required investment from the government, i.e. Socialism, in order to become viable products.

      --
      "What the American public doesn't know is what makes them the American public." -Ray Zalinsky (Tommy Boy)
    5. Re:The gulag is SOOO much better! by Dr_Terminus · · Score: 5, Insightful

      Actually, the US was pretty backwater until WWII, at which point we became the biggest economy in the world because all of our competitors' industrial capacity got wiped out during the war.

  3. Re:Thanks Vickie by Anonymous Coward · · Score: 3, Insightful

    She was injured again on the same workstation. It sounds intentional to me. It's kind of like smacking your head on a low doorframe, backing up, clearing the cobwebs, and then continuing forward and smacking your head again. It doesn't even sound real.

  4. Hey, iphones and che guavera shirts need to be.... by Anonymous Coward · · Score: 2, Insightful

    ....cheap... for the modern communist to still be able to afford soy lates and dream of other people paying for their stuff.

    Communism, the great way for EVERYONE to be poor. *

    * = except for the party elite.

  5. Re:49 and having to do manual labor to live by OwP_Fabricated · · Score: 4, Insightful

    I suggest we start with anonymous slashdot posters.

  6. Re: 49 and having to do manual labor to live by Anonymous Coward · · Score: 2, Insightful

    +1

    Some stories deserve sympathy, but at 49, she can fuck off.

  7. Inefficient by ShawnTolidano7995 · · Score: 5, Insightful

    Look, I'm the first person to yell about poor working conditions for Amazon factory workers, but this particular cited case dances on a fine line. If the equipment you are provided does not let you do your job adequately, you raise that up to management as high as it is required to go, usually the equipment gets repaired. If not, instead of spending the gas to drive 120 miles and not get paid, or let your back get hurt by picking things up constantly, you spend $30 and buy a laundry guard and use that until they fix your workstation. 120 miles at 20 miles a gallon is 6 gallons of gas at $3 is $18 a day. After 2 days, you spent less on the laundry guard and didn't hurt your back.

    Unions would help.

  8. Difficult to take many WC cases at face-value... by Darlok · · Score: 5, Insightful

    The hysteria of frequent media smear pieces notwithstanding, it's tough to take articles like this seriously at face-value. Lots of broad generalizations and impossible-to-prove (or disprove) allegations of straight-line relationships between an alleged safety issue with an employer, and outcomes like homelessness or disabling injury.

    Unfortunately, part of my job is working with EPLI (Employment Practices Liability Insurance) carriers and risk managers. For every actual issue reported, there are multiple instances of people "gaming the system", fraudulently claiming workplace injury or discrimination, or filing repeated false HR reports to attempt to build up a "history" of abuses, being terminated for their bulls**t, and then pointing to that "history" as the REASON for their termination. Maybe I'm just too used to seeing the seedy underside of the Workers' Comp business, but to take light-on-details reports like this, and draw inferences of chronically deficient, or criminal, practices on the part of the large employer, is hard.

    Most employees want to do a good job, be fairly compensated, and be appreciated at work. But a small percentage view work as a scam. Those aren't just the ones that spoil the party for everyone, but they're ALSO the ones most likely to turn up in press reports, because "going loud" and getting a company to pay them to go away is part-and-parcel of the scam.

    If these folks were legitimately injured and abused by dumb-ass managers at Amazon, then I feel for them. But it's equally likely that a papercut became a "permanently debilitating hand injury", if historical reports like this are any guideline. Sad, but true.

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  9. Re: 49 and having to do manual labor to live by Anonymous Coward · · Score: 5, Insightful

    Look, I'm as libertarded as they come, but come on. Not every worker can graduate to middle management by 40. Some manual labour still has to be done these days, no reason to abuse the workers.

  10. Malice or incompetence? by SlaveToTheGrind · · Score: 2, Insightful

    She used a tote bin to try to compensate for the missing brush guard, and hurt her back while counting in an awkward position.

    So instead of alerting someone and getting the dangerous condition fixed, she tried to work around it herself and got hurt.

    In January 2018, she returned to work and injured herself again on the same workstation that still was not fixed.

    Good grief. You'd like to credit her with enough intelligence not to just turn around and do exactly the same thing that had just put her on the lam for 3 months, but then you'd probably have to conclude she was fishing for a payout from the big A.

    She currently lives out of her car in the parking lot of the Amazon fulfillment center. “They cost me my home, they screwed me over and over and I go days without eating.”

    Or then again, maybe she's just a bit... off.

    1. Re:Malice or incompetence? by SlaveToTheGrind · · Score: 3, Insightful

      What makes you think that one paragraph is a god's-eye view, completely omniscient, leaving out nothing?

      One paragraph? You and I must be reading different articles. This was an extensive hit piece. They had every incentive to include every bit of dirt in they could find -- and went out of their way to fluff up the few little scraps they had to work with.

      You're making a judgement on someone you've never met and never will meet, about a situation you did not and will not ever witness with your own eyes, based on a single account.

      Yes. Her account. The one that would by definition be the most biased toward her you could hope to get.

      Don't be naive.

  11. A Few Issues Here by BlazeMiskulin · · Score: 5, Insightful

    1) OSHA. If it's a safety violation, don't just ignore it (or jury-rig a solution)--call it in.

    2) It took her "a few weeks" to "push for" workman's comp? That's a day-one call. If you don't get it, you call the state Dept. of Labor (whatever the name is in that particular state).

    3) When she came back, the guard was still not in place? a) refuse to work until it's fixed. b) see point (1).

    Would a union help this? Probably. But unions also come with downsides (I've been a member of 3 unions and interacted with a few hundred). The plaintiff could have dealt with this a long time ago if she'd just called the appropriate government agencies--they *love* to fine big corporations for safety violations. Unions fought for--and got--these laws. But they're meaningless if people don't use them to protect themselves.

    Honestly? 10 minutes on Google should have given this woman all the correct answers she needed to solve the issues. The original safety issues fall on Amazon, but after that? Most of her problems are the result of her "waiting for someone to fix it", rather than using the tools available to her.

  12. Re:Doesn't surprise me by Oswald+McWeany · · Score: 5, Insightful

    The labor market is fairly tight right now, and all indications are that it's only going to get tighter. This means more competition for workers' time and attention, and if Amazon becomes known as a shithole to work for, they're going to have an impossible time finding people willing to work for them as time passes and as things continue on their current economic trajectory.

    It's a rather strange work market at the moment. Fewer people are unemployed but average wage (adjusted for inflation) is dropping quite fast.

    It may be that for the lower third- the alternates to Amazon are just as bad. They can be paid peanuts or circus peanuts. Work in bad conditions or terrible conditions. You would think that with so many people employed wages would go up to compete, and usually they do, but they're staying low for now for some reason.

    --
    "That's the way to do it" - Punch
  13. Re:Doesn't surprise me by lgw · · Score: 4, Insightful

    Shit jobs are shit jobs. I've worked my share of them. Any job you can learn on the job without prior training is going to suck, both in pay and working conditions, because you can be replaced with anyone who can fog a mirror.

    Very few people can only do unskilled labor, but if your IQ is low enough then that's what you're stuck with. Nothing but sympathy for anyone in that boat, and it's the biggest looming economic problem in the US, because those are exactly the jobs that robots will replace in the next couple of decades.

    If you're smart enough to learn a skill, it's on you to get out of that unskilled job. We could do a better job helping people get training, especially for the trades, but community colleges aren't terrible here. But we as a society better figure out how to help those who aren't that smart (and only giving them money isn't enough - most people still have a work ethic, and need something to do to feel that they're contributing).

    --
    Socialism: a lie told by totalitarians and believed by fools.
  14. Re:Doesn't surprise me by fahrbot-bot · · Score: 4, Insightful

    D or R has nothing to do with this.

    The Republicans are decided more anti-worker. Trump has been appointing, and the Senate confirming, noticeably white, male, conservative judges at a record pace (with some analysis) If Kavanaugh gets appointed to the SCOTUS, then things may (will probably) be even less beneficial for workers, as noted by the articles I mentioned here.

    So, ya, the "D" and "R" matter - overall.

    --
    It must have been something you assimilated. . . .
  15. Re:Difficult to take many WC cases at face-value.. by Darlok · · Score: 3, Insightful

    Look, you can believe what you want to believe. There are certainly real cases, where real people have been hurt by actual negligence, or discriminated against with true malice. It happens, and those people deserve to be protected. There are lots of resources to help those people, and whatever the newspaper says, there are far more gov't departments that tend towards over-reacting with severe enforcement, moreso than turning a blind eye to true workplace violations.

    But you have to recognize that when you credulously accept every story about injury and discrimination at face-value, you're not helping the real victims -- you're hurting all of the people who REALLY HAVE been wronged by dumping resources, attention and time on cases that distract from real problems.

    There's just too many problems with this story. There are thousands of vacant jobs, requiring few or no skills, in the DFW market. A 60-mile commute in that area, for a specific job, makes too little sense because of how dense that area is. Rents are not that high -- $500/month median rent for a 1Br/1Ba, which is less than 33% of even a $10/hr job working 35-hours per week. She claims to have willingly gone back to doing an un-safe job, even assuming the employer was stupid enough to allow that to occur -- and, in terms of safety gear, that "all important" brush guard that the article hangs its hat on, isn't actually an OSHA-recognized piece of safety equipment!!

    I see the horrible crud that happens to people every day, and I do count my blessings. But you do nobody any good when you get outraged and demand action based on "investigative journalism" like this crap. It has every hallmark of trying to make the "Amazon is evil" point, and too many warning flags that no sane person (or employer) would ever actually commit. If this piece is even 75% accurate, then it should be making the point of needing better mental-health counseling in TX, not one about workplace safety.

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