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Staff At Gatwick Airport Use Whiteboards After Flight Information Screens Fail (bbc.com)

Staff at the Gatwick Airport in southeast England had to write flight information on whiteboards for most of the day due to a technical problem with its digital screens. The BBC reports: Vodafone provides the service, and said a damaged fibre cable had caused the information boards to stop working. In a statement at 17:00 BST, a Gatwick spokesman said the issue had been resolved and flight information was being displayed as normal. "Tens of thousands" of people departed on time and no flights were cancelled. Apologizing to customers, he added that the airport's "manual contingency plan," which included having extra staff on hand to help direct passengers, had worked well. The airport earlier said a "handful of people" had missed their flights due to the problems.

50 comments

  1. People Use Common Sense To Overcome Problem by Anonymous Coward · · Score: 1

    Such ingenuity. I are amazed.

    Many wow!

    1. Re:People Use Common Sense To Overcome Problem by Revek · · Score: 1

      Yeah, but its easy to impress AC.

    2. Re:People Use Common Sense To Overcome Problem by Anonymous Coward · · Score: 0

      I'm okay with this except for the crayon use. It's off-putting...

      CAP === 'sincere'

    3. Re:People Use Common Sense To Overcome Problem by Tablizer · · Score: 2

      No so fast: the airport owes me royalties; I have a patent on it:

      System for analog tracking of key operational data when digital systems fail to produce correct output. The system utilizes pressed tree pulp with a laminated outer layer, and a modern hand-held cylindrical ink-dispensing mechanism.

  2. apocalypse may be boring by sittingnut · · Score: 3, Interesting

    its usual to imagine, (generally, as well as in fiction, movies, tv shows etc), civilization collapse and end of the world as we know it, in dark violent apocalyptic(as in actual book of revelation) terms.
    in fact, real apocalypse may be rather boring slow decline, which has perhaps already started in west.
    in fact, there are historians, who think a new dark age has already begun in west, with low literacy, almost complete absence of knowledge of fruits and values of their own culture, its history, and subsistence level superficial lives totally dependent on government or big corps, of big majority of western population.

    1. Re:apocalypse may be boring by drinkypoo · · Score: 1

      in fact, real apocalypse may be rather boring slow decline, which has perhaps already started in west.

      Start prepping for the Mad Max future now.

      --
      "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
    2. Re:apocalypse may be boring by Anonymous Coward · · Score: 0

      its usual to imagine, (generally, as well as in fiction, movies, tv shows etc), civilization collapse and end of the world as we know it, in dark violent apocalyptic(as in actual book of revelation) terms.
      in fact, real apocalypse may be rather boring slow decline, which has perhaps already started in west.
      in fact, there are historians, who think a new dark age has already begun in west, with low literacy, almost complete absence of knowledge of fruits and values of their own culture, its history, and subsistence level superficial lives totally dependent on government or big corps, of big majority of western population.

      The solution is UBI. Oh, wait, thats increasing dependancy on government. So we'll get the company's to pay... oh wait. I guess we really should have more people dependent on rich people's money.

    3. Re:apocalypse may be boring by rojash · · Score: 1

      Iran is obviously behind all this snafu.

    4. Re:apocalypse may be boring by Anonymous Coward · · Score: 1

      its usual to imagine, (generally, as well as in fiction, movies, tv shows etc), civilization collapse and end of the world as we know it, in dark violent apocalyptic(as in actual book of revelation) terms.
      in fact, real apocalypse may be rather boring slow decline, which has perhaps already started in west.
      in fact, there are historians, who think a new dark age has already begun in west, with low literacy, almost complete absence of knowledge of fruits and values of their own culture, its history, and subsistence level superficial lives totally dependent on government or big corps, of big majority of western population.

      The first sign of this slow decline and its accompanying low literacy is failure to use correct capitalization, punctuation, and grammar.

    5. Re:apocalypse may be boring by Anonymous Coward · · Score: 0

      correct capitalization, punctuation, and grammar.

      ?!*
      There are no such things.

    6. Re:apocalypse may be boring by Anonymous Coward · · Score: 1

      Meanwhile its a credit to Gatwick to have a functional contingency plan that works.
      Discredit to Vodafone for lack of redundancy.

    7. Re:apocalypse may be boring by lucasnate1 · · Score: 1

      I may be optimistic, but I believe some other civilizaiton will rise to the challenge. There's more to current earth than the west and america.

    8. Re:apocalypse may be boring by GuB-42 · · Score: 1

      Low literacy? It is hard to find data for "the west" because it is so high it is not statistically meaningful. The world in general is at 86% and improving.
      If we use the education index of the HDI, which is based on the number of expected years of schooling, we see an upward trend everywhere in the world, including the west. The HDI itself, which also includes life expectancy and GNI per capita as proxies for health and wealth respectively is also improving.

      In fact, if you look at all the stats related to human development, the positives greatly outweigh the negatives everywhere in the world.

    9. Re:apocalypse may be boring by Anonymous Coward · · Score: 0

      By 'historians' you probably mean just one - James Bridle. And he's a artist and writer, not a historian. That book title is all about selling copies.

      Every generation complains the next generation is worse than they were. There are quotes going back to ancient greece and beyond. It's mostly nostalgia.

      Look back to the Victorian age and explain how literacy is lower now than then? There was certainly a class system in place then with big corps. To the working classes living in fear of the workhouse it wouldn't feel any different to those at the bottom today. Pre-industrial might have been a simpler rural life but it was a very hard life with little leisure time. The working classes wouldn't have had time to learn much of culture or history beyond what they lived day-to-day.

      You paint a bleak picture that doesn't necessarily represent things today. Low literacy rates are a problem of education funding and a year-to-year swing, not a long term decline. Plenty of places are seeing quite the opposite. The current generation is being labelled 'generation sensible' because teen pregnancy, drug taking, drinking etc are at a record low. There are plenty of extremely gifted youngsters for all those that have been failed by the system and simply don't try.

    10. Re:apocalypse may be boring by mikael · · Score: 0

      Rocket-ships to Venus will be the solution.

      In the UK, there are what are called "sink estates" where no-one has worked for generations. They live off benefits, and start families in their teen years. The fathers usually die off due to drug addiction or alcoholism.

      --
      Vintage computer adverts: http://www.vintageadbrowser.com/computers-and-software-ads
    11. Re:apocalypse may be boring by Anonymous Coward · · Score: 1

      That's a good sign that the collapse has already begun.
      At the university where I teach, the head of the "writing center," an institution that is supposed to help students write better papers, sent around an e-mail asking us all to be more considerate of students' "linguistic diversity" and the many different, equally worthy Englishes (and other languages) they bring to college. Apparently it is more important to value their linguistic diversity by allowing them to maintain provincial perspectives that they developed before college than to challenge them to learn to write grammatically.

    12. Re: apocalypse may be boring by Anonymous Coward · · Score: 0

      welcome political correctness and dump common sense. send your pet to obedience school and let your kids run wild.

    13. Re:apocalypse may be boring by Anonymous Coward · · Score: 0

      There's a documentary about that.

    14. Re:apocalypse may be boring by Anonymous Coward · · Score: 0

      There are qualitatively different levels of literacy. Functional literacy goes beyond the mere ability to read and write words and is not as prevalent as one might hope. If you've ever had the feeling that written conversations with some people are based on stimulus-response reactions to trigger words and not reasoning in response to higher level grammatical constructs or even complex concepts, then you may have experienced this deficiency first hand.

    15. Re:apocalypse may be boring by AmiMoJo · · Score: 1

      In reality most developed countries have never had such high levels of education. It fluctuates a bit due to funding, but unsurprisingly we have got better at teaching, not worse.

      Knowledge of fruits may have been replaced by knowledge of information technology. Since we have finally got to a point where our food supplies are pretty secure and there are enough people retaining that knowledge to help us out in an emergency, that seems like a sensible change to make.

      Anyway you can just google fruit now.

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
  3. Had to write on white boards by Anonymous Coward · · Score: 0

    oh the humanity

  4. Fake news? by Anonymous Coward · · Score: 0

    Is this that fake news that people talk about?

  5. In other news by Anonymous Coward · · Score: 1

    In other news the battery to my cellphone died the other day and to contact a friend I had to drive around to his house and knock on the door! Amazingly this worked!

    1. Re:In other news by Locke2005 · · Score: 2

      You young kids and your social media! I my day, when I wanted to stalk a cute girl, I had to go to her house and hide in the bushes!!!

      --
      I've abandoned my search for truth; now I'm just looking for some useful delusions.
    2. Re:In other news by jrumney · · Score: 1

      Amazingly this worked!

      This solution will only work temporarily. Once people get used to the sound of door knocking, they will no longer need to come out to investigate what that strange noise is, and it will become a low priority notification, only to be responded to if there are no higher priority cat videos pending in the YouTube notification feed.

  6. And 3 by 5 cards to check everyone onboard by jfdavis668 · · Score: 1

    Had to keep track of them somehow.

    1. Re:And 3 by 5 cards to check everyone onboard by Solandri · · Score: 2

      When I was a child, my family took a bunch of flights on vacation in the 1970s. Your ticket was a pre-printed boarding pass which looks kinda like the ones you get today, except they were on shiny magazine paper with three carbon copies. The travel agent you got the tickets from pulled the first carbon copy. I assume that copy was used to notify the airline that you'd booked for that flight. At the airport, the check-in agent gave you stickers for your checked baggage just like today, and pulled the second carbon copy to prevent you from checking in more than your allowed number of bags. I assume the second copy was also used to confirm how many people had showed up for the flight.

      When you arrived at the gate, everyone would line up. The first gate agent would confirm your ticket was for that flight, cross-reference your name with a list of people who had bought tickets for that flight, and pull the last carbon copy (at which point the ticket couldn't be used again except for boarding). You then went to a second gate agent who would assign you a seat. If your name wasn't on the list, you got sent to the standby line, and would get a seat only if there were seats left after everyone who was on the list got a seat.

      The seat numbers were printed on stickers made out according to the aircraft's layout. The second gate agent would ask how many people were in your party, find a row of seats where you'd fit, pull off the appropriate sticker(s), and stick them on your ticket(s). If you think about it, it's a great way to guarantee no duplicate seats are assigned, and no seats are missed without having to keep track of everything on paper (or computer). When the flight began boarding, you'd present your ticket with the seat sticker before being allowed to board.

      If you missed a flight, the coupon book would still have the extra carbon copies, so the agent would know it hadn't been used and the payment for the fare was still valid (all fares were refundable back then, though usually you'd just use the funds to book on a different flight). Although theft of ticket books from travel agencies used to be a thing back then, since the thief could print whatever flights they wanted on them and turn them into cash by asking for a refund..

      So no, you don't actually need computers to run an airline or board passengers.

    2. Re:And 3 by 5 cards to check everyone onboard by Daralantan · · Score: 1

      Speaking of flying "back in the day" just reminds me of how you could take your kids to the cockpit. There's some pic of me when I was 4 years old meeting the pilots and getting the wings stickers from them in the cockpit.

      No more of that these days.

  7. Or... by demonlapin · · Score: 2

    You know, you can look that stuff up online now, using your phone. It's what I would do in such a case. If I'm traveling on my regular airline, I've already got the details in their app. I know what gate I'll be arriving at and departing from.

    1. Re:Or... by tlhIngan · · Score: 1

      You know, you can look that stuff up online now, using your phone. It's what I would do in such a case. If I'm traveling on my regular airline, I've already got the details in their app. I know what gate I'll be arriving at and departing from.

      In a lot of places that isn't possible, roaming data rates are such that you pretty much "live without" until you can find free WiFi around (because paid WiFi is still a thing).

      Your solution is great if you're in the EU and all that, not so much if you're from places with more backwards ideas of roaming.

    2. Re:Or... by antdude · · Score: 1

      Maybe its server is broken too. :P

      --
      Ant(Dude) @ Quality Foraged Links (AQFL.net) & The Ant Farm (antfarm.ma.cx / antfarm.home.dhs.org).
    3. Re:Or... by demonlapin · · Score: 1

      I guess. LGW has 90 minutes free wifi, which ought to be plenty for anyone to figure out what gate to go to if they're transiting. Roaming rates still suck, but I'm looking at two weeks abroad and seriously wondering... do I try to make Google Fi work with an iPhone (still got the SIM from my old Nexus), or just pay VZW $10 a day to make it totally seamless? Given how much money I'm spending on the trip, $150 for unlimited everything doesn't seem like much to make it easier for those on the home side - I do have to stay connected for business. I know I can get a local SIM for GBP 20 or so that will more than cover my local needs, but once you add business to the matter... also, I'm a partner in the business, so the $150 is pre-tax... hurts a lot less that way.

  8. Seriously? by Locke2005 · · Score: 2

    Because who needs redundancy in an Airport information system... the data isn't important enough to justify the cost! /s

    --
    I've abandoned my search for truth; now I'm just looking for some useful delusions.
    1. Re:Seriously? by youngone · · Score: 1

      It's Vodafone. The managers making the decisions on this stuff have no clue what they're doing.

    2. Re:Seriously? by thegarbz · · Score: 1

      Are you mad? Redundant fibres? That doubles the chance of something getting pulled up by a backhoe.

    3. Re:Seriously? by mjwx · · Score: 1

      Because who needs redundancy in an Airport information system... the data isn't important enough to justify the cost! /s

      As a resident in the South of England allow me to part two pieces of advice regarding travel.

      1. Don't fly Iberia.
      2. Don't fly to Gatwick.

      1. because you want you luggage to arrive with you and 2 because you want to find which carousel your luggage went to.

      Londong Gatwick is one of the worst run airports I've been to with massive queues for immigration. So much so that your flight will be taken off the board long before you actually get to the baggage claim area. This is odd because it's only a few hours drive away from London Heathrow Airport which I rate as one of the best airports I've been through. LHR is right up there with Amsterdam Schipol and Singapore Changi airports.

      --
      Calling someone a "hater" only means you can not rationally rebut their argument.
    4. Re:Seriously? by Anonymous Coward · · Score: 0

      Tell me more about this "Londong Gatwick"...

      I am hoping there is a spelling error in there and you meant to say, "Longdong Gatwick". Well not really, but that would be funny as hell!

  9. Boy-Scout Motto: Be Prepared by Tablizer · · Score: 1

    Every organization should keep a book of paper forms and tracking sheets to mass photocopy in case of a big systems crash. When you update a given book, rotate the older version to a different site so you have a spare if the first location gets whacked by disaster.

  10. London has the dumbest system I've ever seen. by Anonymous Coward · · Score: 0

    I've flown through many airports in the world, and the one I hate the most is any of the London airports. Why? Because they have this weird system where they won't tell you the gate you're supposed to be at until maybe 30 minutes before the flight boards.

    Everywhere else I've flown the schedule is all pre-determined hours before the flight boards. Normally you get on a plane in one airport, transfer to the next, and your boarding pass says the gate and time for your connecting flight. I like to get to the gate, get some food, and relax until the next flight. Not in London! No, you have to sit around and wait in a little waiting area until they get good and ready to tell you which gate. So the screens not working at Gatwick is even more of a problem than it normally would be.

    Not to mention that the UK doesn't trust ANYONE with security. So even though you already went through the crazy US Security and want to catch another flight out of the UK. The brits just don't trust it, so they make you go through AGAIN. This causes chaos, and one of the few flights I've missed was because of this policy. It just stinks!

    I hate the UK airports so much I'll actually actively pay money to avoid them.

    1. Re:London has the dumbest system I've ever seen. by jrumney · · Score: 2

      Airports that are not busy have the luxury of pre-allocating gates days or even weeks in advance. When I've flown out of Heathrow, usually they will have allocated the gate by check-in time if the incoming flight was on time, but if they are still trying to figure out when the incoming flight is going to be needing the gate, they may not have allocated it yet. On short distance flights that have a quick turnaround, this is probably going to happen more frequently, mostly I've taken long haul from Heathrow, and prefer to use City airport for short flights, which does not have this issue.

      No country trusts any other country with security since 9/11. Transit passengers always pass through security screening again, though only the US makes you collect checked baggage first.

    2. Re: London has the dumbest system I've ever seen. by Anonymous Coward · · Score: 0

      Atlanta handles more traffic than Heathrow, and they pre-allocate gates efficiently like you would expect of a first-world nation. Heathrow does not pre-allocate due to traffic volume but because the administration made the conscious choice to maximize profit by funneling travelers into giant, duty-free shopping malls for the majority of their layover. You wait in the shopping zone until just before boarding so that you'll spend more money.

    3. Re: London has the dumbest system I've ever seen. by Anonymous Coward · · Score: 0

      Atlanta is great if you are flying Delta. Not so great if you fly in on another airline's A380 and have to spend 45 minutes disembarking via stairs and taking buses to the terminal.

  11. Correction [Re:People Use Common Sense To Ov] by Tablizer · · Score: 1

    Correction: "Not so fast..."

    Modnays.

  12. Blame Teachers by Anonymous Coward · · Score: 0

    Blame teachers instead of parents. Clearly, teachers get more time with the kids than parents, and bear full responsibility for teaching children.

    No. The literacy problem is directly due to parents who don't give a fuck about their children.

    1. Re:Blame Teachers by Anonymous Coward · · Score: 0

      Children who learn to read earlier do better in life later on. Most of that learning happens at home, prior to formal schooling. The most successful students learn to read at home from parents who demonstrate that they value reading as a skill; if a student doesn't see that, he is less likely to value reading himself. Teachers make much less of an impact than parents.

    2. Re: Blame Teachers by Anonymous Coward · · Score: 0

      send your pet to obedience school and let your kids run wild

  13. LOL, fallback by p51d007 · · Score: 2

    I remember working 911...I started doing it in the very early 80's. By the late 90's/early 2000's everything was down on a CAD screen (computer aided dispatch). I mean everything! Maps, phone logs/calls, dispatch, directory, records checks...everything. Once, the CAD system went down, myself and a few "old timers" pulled out the orange cards I made up years ago. The only reason they were orange was when I made up the card, to mimic our 1st gen computer dispatch screen entry layout, all I had to print up a few samples, was orange paper, so the print shop figured we wanted them all on orange paper LOL. So we pull these cards out and tell everyone to use the cards. It was like speaking in a foreign language...dead silence, mouth open from the "kids". During the outage, one says I don't know where this address/location is. I said get out the map...THAT in itself was a Kodak moment....a map? but...but...but...I don't know how to read a map. If you don't have someone that knows the OLD way of doing something, when technology fails, and it does happen, everything grinds to a hault!

  14. Fallback system by Swoopy · · Score: 1

    At least they had a fallback system / contingency plan, that seemed to have worked. That makes Gatwick do better than approximately (my approximation) 80% of airports in cases like that.

  15. Wasnâ(TM)t that bad! by Anonymous Coward · · Score: 0

    My family and I were in the Gatwick North Terminal from about 8 am till 10 am (when we walked to our gate). It really wasnâ(TM)t that bad. Of course idiot people would hang around the whiteboard in the hope it would get updated every 30s, like an appy app app would, and so be blocking others from seeing their flight details. We just strolled back every 10 minutes to check as nothing happens that fast it matters for boarding. An obvious improvement would be to have it on a small stage so it was elevated a bit.

    And finallly they page missing passengers, I hear that being done every time we are there. So how the hell can people be dumb enough to miss their flight when the departure time is on the ticket, they have departure screens, you have an hour to get to the gate, and they shout your name out.....

  16. Whiteboard and accessory by Provocateur · · Score: 1

    The whiteboard eraser is the little-known backup media, and can store what was written, in a highly compressed format. It is the best kept secret of all.

    --
    WARNING: Smartphones have side effects--most of them undocumented.