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Staff At Gatwick Airport Use Whiteboards After Flight Information Screens Fail (bbc.com)

Staff at the Gatwick Airport in southeast England had to write flight information on whiteboards for most of the day due to a technical problem with its digital screens. The BBC reports: Vodafone provides the service, and said a damaged fibre cable had caused the information boards to stop working. In a statement at 17:00 BST, a Gatwick spokesman said the issue had been resolved and flight information was being displayed as normal. "Tens of thousands" of people departed on time and no flights were cancelled. Apologizing to customers, he added that the airport's "manual contingency plan," which included having extra staff on hand to help direct passengers, had worked well. The airport earlier said a "handful of people" had missed their flights due to the problems.

32 of 50 comments (clear)

  1. People Use Common Sense To Overcome Problem by Anonymous Coward · · Score: 1

    Such ingenuity. I are amazed.

    Many wow!

    1. Re:People Use Common Sense To Overcome Problem by Revek · · Score: 1

      Yeah, but its easy to impress AC.

    2. Re:People Use Common Sense To Overcome Problem by Tablizer · · Score: 2

      No so fast: the airport owes me royalties; I have a patent on it:

      System for analog tracking of key operational data when digital systems fail to produce correct output. The system utilizes pressed tree pulp with a laminated outer layer, and a modern hand-held cylindrical ink-dispensing mechanism.

  2. apocalypse may be boring by sittingnut · · Score: 3, Interesting

    its usual to imagine, (generally, as well as in fiction, movies, tv shows etc), civilization collapse and end of the world as we know it, in dark violent apocalyptic(as in actual book of revelation) terms.
    in fact, real apocalypse may be rather boring slow decline, which has perhaps already started in west.
    in fact, there are historians, who think a new dark age has already begun in west, with low literacy, almost complete absence of knowledge of fruits and values of their own culture, its history, and subsistence level superficial lives totally dependent on government or big corps, of big majority of western population.

    1. Re:apocalypse may be boring by drinkypoo · · Score: 1

      in fact, real apocalypse may be rather boring slow decline, which has perhaps already started in west.

      Start prepping for the Mad Max future now.

      --
      "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
    2. Re:apocalypse may be boring by rojash · · Score: 1

      Iran is obviously behind all this snafu.

    3. Re:apocalypse may be boring by Anonymous Coward · · Score: 1

      its usual to imagine, (generally, as well as in fiction, movies, tv shows etc), civilization collapse and end of the world as we know it, in dark violent apocalyptic(as in actual book of revelation) terms.
      in fact, real apocalypse may be rather boring slow decline, which has perhaps already started in west.
      in fact, there are historians, who think a new dark age has already begun in west, with low literacy, almost complete absence of knowledge of fruits and values of their own culture, its history, and subsistence level superficial lives totally dependent on government or big corps, of big majority of western population.

      The first sign of this slow decline and its accompanying low literacy is failure to use correct capitalization, punctuation, and grammar.

    4. Re:apocalypse may be boring by Anonymous Coward · · Score: 1

      Meanwhile its a credit to Gatwick to have a functional contingency plan that works.
      Discredit to Vodafone for lack of redundancy.

    5. Re:apocalypse may be boring by lucasnate1 · · Score: 1

      I may be optimistic, but I believe some other civilizaiton will rise to the challenge. There's more to current earth than the west and america.

    6. Re:apocalypse may be boring by GuB-42 · · Score: 1

      Low literacy? It is hard to find data for "the west" because it is so high it is not statistically meaningful. The world in general is at 86% and improving.
      If we use the education index of the HDI, which is based on the number of expected years of schooling, we see an upward trend everywhere in the world, including the west. The HDI itself, which also includes life expectancy and GNI per capita as proxies for health and wealth respectively is also improving.

      In fact, if you look at all the stats related to human development, the positives greatly outweigh the negatives everywhere in the world.

    7. Re:apocalypse may be boring by Anonymous Coward · · Score: 1

      That's a good sign that the collapse has already begun.
      At the university where I teach, the head of the "writing center," an institution that is supposed to help students write better papers, sent around an e-mail asking us all to be more considerate of students' "linguistic diversity" and the many different, equally worthy Englishes (and other languages) they bring to college. Apparently it is more important to value their linguistic diversity by allowing them to maintain provincial perspectives that they developed before college than to challenge them to learn to write grammatically.

    8. Re:apocalypse may be boring by AmiMoJo · · Score: 1

      In reality most developed countries have never had such high levels of education. It fluctuates a bit due to funding, but unsurprisingly we have got better at teaching, not worse.

      Knowledge of fruits may have been replaced by knowledge of information technology. Since we have finally got to a point where our food supplies are pretty secure and there are enough people retaining that knowledge to help us out in an emergency, that seems like a sensible change to make.

      Anyway you can just google fruit now.

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
  3. In other news by Anonymous Coward · · Score: 1

    In other news the battery to my cellphone died the other day and to contact a friend I had to drive around to his house and knock on the door! Amazingly this worked!

    1. Re:In other news by Locke2005 · · Score: 2

      You young kids and your social media! I my day, when I wanted to stalk a cute girl, I had to go to her house and hide in the bushes!!!

      --
      I've abandoned my search for truth; now I'm just looking for some useful delusions.
    2. Re:In other news by jrumney · · Score: 1

      Amazingly this worked!

      This solution will only work temporarily. Once people get used to the sound of door knocking, they will no longer need to come out to investigate what that strange noise is, and it will become a low priority notification, only to be responded to if there are no higher priority cat videos pending in the YouTube notification feed.

  4. And 3 by 5 cards to check everyone onboard by jfdavis668 · · Score: 1

    Had to keep track of them somehow.

    1. Re:And 3 by 5 cards to check everyone onboard by Solandri · · Score: 2

      When I was a child, my family took a bunch of flights on vacation in the 1970s. Your ticket was a pre-printed boarding pass which looks kinda like the ones you get today, except they were on shiny magazine paper with three carbon copies. The travel agent you got the tickets from pulled the first carbon copy. I assume that copy was used to notify the airline that you'd booked for that flight. At the airport, the check-in agent gave you stickers for your checked baggage just like today, and pulled the second carbon copy to prevent you from checking in more than your allowed number of bags. I assume the second copy was also used to confirm how many people had showed up for the flight.

      When you arrived at the gate, everyone would line up. The first gate agent would confirm your ticket was for that flight, cross-reference your name with a list of people who had bought tickets for that flight, and pull the last carbon copy (at which point the ticket couldn't be used again except for boarding). You then went to a second gate agent who would assign you a seat. If your name wasn't on the list, you got sent to the standby line, and would get a seat only if there were seats left after everyone who was on the list got a seat.

      The seat numbers were printed on stickers made out according to the aircraft's layout. The second gate agent would ask how many people were in your party, find a row of seats where you'd fit, pull off the appropriate sticker(s), and stick them on your ticket(s). If you think about it, it's a great way to guarantee no duplicate seats are assigned, and no seats are missed without having to keep track of everything on paper (or computer). When the flight began boarding, you'd present your ticket with the seat sticker before being allowed to board.

      If you missed a flight, the coupon book would still have the extra carbon copies, so the agent would know it hadn't been used and the payment for the fare was still valid (all fares were refundable back then, though usually you'd just use the funds to book on a different flight). Although theft of ticket books from travel agencies used to be a thing back then, since the thief could print whatever flights they wanted on them and turn them into cash by asking for a refund..

      So no, you don't actually need computers to run an airline or board passengers.

    2. Re:And 3 by 5 cards to check everyone onboard by Daralantan · · Score: 1

      Speaking of flying "back in the day" just reminds me of how you could take your kids to the cockpit. There's some pic of me when I was 4 years old meeting the pilots and getting the wings stickers from them in the cockpit.

      No more of that these days.

  5. Or... by demonlapin · · Score: 2

    You know, you can look that stuff up online now, using your phone. It's what I would do in such a case. If I'm traveling on my regular airline, I've already got the details in their app. I know what gate I'll be arriving at and departing from.

    1. Re:Or... by tlhIngan · · Score: 1

      You know, you can look that stuff up online now, using your phone. It's what I would do in such a case. If I'm traveling on my regular airline, I've already got the details in their app. I know what gate I'll be arriving at and departing from.

      In a lot of places that isn't possible, roaming data rates are such that you pretty much "live without" until you can find free WiFi around (because paid WiFi is still a thing).

      Your solution is great if you're in the EU and all that, not so much if you're from places with more backwards ideas of roaming.

    2. Re:Or... by antdude · · Score: 1

      Maybe its server is broken too. :P

      --
      Ant(Dude) @ Quality Foraged Links (AQFL.net) & The Ant Farm (antfarm.ma.cx / antfarm.home.dhs.org).
    3. Re:Or... by demonlapin · · Score: 1

      I guess. LGW has 90 minutes free wifi, which ought to be plenty for anyone to figure out what gate to go to if they're transiting. Roaming rates still suck, but I'm looking at two weeks abroad and seriously wondering... do I try to make Google Fi work with an iPhone (still got the SIM from my old Nexus), or just pay VZW $10 a day to make it totally seamless? Given how much money I'm spending on the trip, $150 for unlimited everything doesn't seem like much to make it easier for those on the home side - I do have to stay connected for business. I know I can get a local SIM for GBP 20 or so that will more than cover my local needs, but once you add business to the matter... also, I'm a partner in the business, so the $150 is pre-tax... hurts a lot less that way.

  6. Seriously? by Locke2005 · · Score: 2

    Because who needs redundancy in an Airport information system... the data isn't important enough to justify the cost! /s

    --
    I've abandoned my search for truth; now I'm just looking for some useful delusions.
    1. Re:Seriously? by youngone · · Score: 1

      It's Vodafone. The managers making the decisions on this stuff have no clue what they're doing.

    2. Re:Seriously? by thegarbz · · Score: 1

      Are you mad? Redundant fibres? That doubles the chance of something getting pulled up by a backhoe.

    3. Re:Seriously? by mjwx · · Score: 1

      Because who needs redundancy in an Airport information system... the data isn't important enough to justify the cost! /s

      As a resident in the South of England allow me to part two pieces of advice regarding travel.

      1. Don't fly Iberia.
      2. Don't fly to Gatwick.

      1. because you want you luggage to arrive with you and 2 because you want to find which carousel your luggage went to.

      Londong Gatwick is one of the worst run airports I've been to with massive queues for immigration. So much so that your flight will be taken off the board long before you actually get to the baggage claim area. This is odd because it's only a few hours drive away from London Heathrow Airport which I rate as one of the best airports I've been through. LHR is right up there with Amsterdam Schipol and Singapore Changi airports.

      --
      Calling someone a "hater" only means you can not rationally rebut their argument.
  7. Boy-Scout Motto: Be Prepared by Tablizer · · Score: 1

    Every organization should keep a book of paper forms and tracking sheets to mass photocopy in case of a big systems crash. When you update a given book, rotate the older version to a different site so you have a spare if the first location gets whacked by disaster.

  8. Correction [Re:People Use Common Sense To Ov] by Tablizer · · Score: 1

    Correction: "Not so fast..."

    Modnays.

  9. LOL, fallback by p51d007 · · Score: 2

    I remember working 911...I started doing it in the very early 80's. By the late 90's/early 2000's everything was down on a CAD screen (computer aided dispatch). I mean everything! Maps, phone logs/calls, dispatch, directory, records checks...everything. Once, the CAD system went down, myself and a few "old timers" pulled out the orange cards I made up years ago. The only reason they were orange was when I made up the card, to mimic our 1st gen computer dispatch screen entry layout, all I had to print up a few samples, was orange paper, so the print shop figured we wanted them all on orange paper LOL. So we pull these cards out and tell everyone to use the cards. It was like speaking in a foreign language...dead silence, mouth open from the "kids". During the outage, one says I don't know where this address/location is. I said get out the map...THAT in itself was a Kodak moment....a map? but...but...but...I don't know how to read a map. If you don't have someone that knows the OLD way of doing something, when technology fails, and it does happen, everything grinds to a hault!

  10. Re:London has the dumbest system I've ever seen. by jrumney · · Score: 2

    Airports that are not busy have the luxury of pre-allocating gates days or even weeks in advance. When I've flown out of Heathrow, usually they will have allocated the gate by check-in time if the incoming flight was on time, but if they are still trying to figure out when the incoming flight is going to be needing the gate, they may not have allocated it yet. On short distance flights that have a quick turnaround, this is probably going to happen more frequently, mostly I've taken long haul from Heathrow, and prefer to use City airport for short flights, which does not have this issue.

    No country trusts any other country with security since 9/11. Transit passengers always pass through security screening again, though only the US makes you collect checked baggage first.

  11. Fallback system by Swoopy · · Score: 1

    At least they had a fallback system / contingency plan, that seemed to have worked. That makes Gatwick do better than approximately (my approximation) 80% of airports in cases like that.

  12. Whiteboard and accessory by Provocateur · · Score: 1

    The whiteboard eraser is the little-known backup media, and can store what was written, in a highly compressed format. It is the best kept secret of all.

    --
    WARNING: Smartphones have side effects--most of them undocumented.