Inside Twitter's Long, Slow Struggle To Police Bad Actors (wsj.com)

Twitter CEO Jack Dorsey has personally weighed in on high-profile decisions, frustrating some employees. An anonymous reader shares a report: When Twitter Chief Executive Jack Dorsey testifies before Congress this week, he'll likely be asked about an issue that has been hovering over the company: Just who decides whether a user gets kicked off the site? To some Twitter users -- and even some employees -- it is a mystery. In policing content on the site and punishing bad actors, Twitter relies primarily on its users to report abuses and has a consistent set of policies so that decisions aren't made by just one person, its executives say. Yet, in some cases, Mr. Dorsey has weighed in on content decisions at the last minute or after they were made, sometimes resulting in changes and frustrating other executives and employees [Editor's note: the link may be paywalled; alternative source], according to people familiar with the matter. Understanding Mr. Dorsey's role in making content decisions is crucial, as Twitter tries to become more transparent to its 335 million users, as well as lawmakers about how it polices toxic content on its site.

Last month, after Twitter's controversial decision to allow far-right conspiracy theorist Alex Jones to remain on its platform, Mr. Dorsey told one person that he had overruled a decision by his staff to kick Mr. Jones off, according to a person familiar with the discussion. Twitter disputes that account and says Mr. Dorsey wasn't involved in those discussions. Twitter's initial inaction on Mr. Jones, after several other major tech companies banned or limited his content, drew fierce backlash from the public and Twitter's own employees, some of whom tweeted in protest. [...] "Any suggestion that Jack made or overruled any of these decisions is completely and totally false," Twitter's chief legal officer, Vijaya Gadde, said in a statement. "Our service can only operate fairly if it's run through consistent application of our rules, rather than the personal views of any executive, including our CEO."

Comments

bad actors

[Anonymous Coward]

you mean "everybody who hurt my feelings and whom i don't like"

"through consistent application"

[kqc7011]

Then when questioned on the application twitter spokespersons seem to offer this as a explanation, "its the algorithm that decides". If this banning / not banning continues then sooner or later, twitter (and others) may soon learn the hard way what "Common Carrier" means.

Re:Anonymity should end

[Yosho]

If you aren't anonymous, then you are far less likely to be a jerk.

But Facebook has already demonstrated that this is not true.

Re:Nazis have no value to society

[LynnwoodRooster]

The problem is that anyone to the political right of Bernie Sanders is often labeled as a Nazi. We have sitting Congresspeople wanting to impeach a President that they readily admit has not broken any laws, let alone high crimes and misdemeanors, because they believe he is a Nazi. So I guess you kick at least half the US population into the retard bin...