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Microsoft's Outlook and Skype Are Facing Outages (theregister.co.uk)

People from all corners of the world are reporting connectivity issues when using Microsoft Skype and Office 365's Outlook, they said on Wednesday. The users are seeing a "Throttled" error message when attempting to access either of the aforementioned services, they said. From a report: The weird text box pops up in the chat software and cloud-backed email client, preventing people from sending messages, and talking to contacts. This is, according to Microsoft, due to a botched update to Azure's backend authentication systems. The internal upgrade was introduced as its engineers brought servers knocked out by storms in Texas back online. Outlook Web Access is said to be unaffected. According to mailing list chatter among IT bods and other sysadmins seen by The Register in the past hour, as well as tweets and Reddit threads, the outage is hitting businesses and subscribers at least throughout America, Canada, the UK, and Europe. Microsoft Office 365 tweeted just before 3 p.m. ET that the company has rolled back an update that was causing the throttling. It is testing to be sure that the problem is resolved.

53 comments

  1. hey, two nines beat one nine by Thud457 · · Score: 4, Funny

    Renaming to Office 363 now.

    --

    the preceding comment is my own and in no way reflects the opinion of the Joint Chiefs of Staff

    1. Re: hey, two nines beat one nine by PopeRatzzo · · Score: 0

      Office 36.5: 9.9% or better uptime!

    2. Re: hey, two nines beat one nine by cayenne8 · · Score: 2

      Blue Screen of Death.....Cloud style!!

      --
      Light travels faster than sound. This is why some people appear bright until you hear them speak.........
    3. Re:hey, two nines beat one nine by Aighearach · · Score: 1

      I can haz cloud? Or I can go outside? I can haz 364? I can haz error massage?

    4. Re: hey, two nines beat one nine by ls671 · · Score: 1

      Hahaha... I remember being on Microsoft campus just after they released Windows 2000 server and they had those 5 nines posters all over the campus. I took it with a grain of salt but they seemed really serious about this.

      https://news.microsoft.com/200...

      --
      Everything I write is lies, read between the lines.
  2. get ready to get knocked in the chin by Anonymous Coward · · Score: 0

    by DEEZ NUTZ

  3. The cloud!!! by nwaack · · Score: 2

    Hey, let's all be dependent on MS to host ALLz OF OUR BIZNIZ!!! What a great idea. What could possibly go wrong.

    1. Re:The cloud!!! by JaredOfEuropa · · Score: 1

      The cloud is just someone else's hard disk.

      --
      If construction was anything like programming, an incorrectly fitted lock would bring down the entire building...
    2. Re:The cloud!!! by cascadingstylesheet · · Score: 1

      Hey, let's all be dependent on MS to host ALLz OF OUR BIZNIZ!!! What a great idea. What could possibly go wrong.

      I know, right? Exchange servers never had problems before ...

    3. Re:The cloud!!! by nwaack · · Score: 1

      I'm not saying they didn't. But this outage basically affected the ENTIRE United States, not just a company or two.

  4. Microsoft Qality Control by Anonymous Coward · · Score: 2

    Microsoft Qality Control

  5. I have Office 365 Outlook by apoc.famine · · Score: 4, Funny

    I couldn't tell that the last day or so was any different than any other day. It's always laggy and sluggish and stalls opening calendars.

    I'm more productive at work now that I'm forced to use Office 365's Outlook. Because I check email less because it's so incredibly shitty.

    --
    Velociraptor = Distiraptor / Timeraptor
    1. Re:I have Office 365 Outlook by Anonymous Coward · · Score: 0

      See? Microsoft is actually doing Good Things for the people!

    2. Re:I have Office 365 Outlook by Anonymous Coward · · Score: 1

      A post Windows world in action, now your Linux is powered by Microsoft. :)

      "Embrace the future."

    3. Re:I have Office 365 Outlook by Anonymous Coward · · Score: 0

      O365 isn't the problem... you tard.

    4. Re:I have Office 365 Outlook by Anonymous Coward · · Score: 0

      Surely you mean Velociraptor = Disruptor/Timeraptor?

    5. Re:I have Office 365 Outlook by Anonymous Coward · · Score: 0

      This has been tagged +5 Funny, but it's so true. Even the desktop version of Office, with its tie-in to the online tools, in addition to its usual bugginess is so slow and laggy. It's almost impossible to use at work.

      Thank God Libre Office works so well at home.

      What is wrong with businesses continuing to use Microsoft's failed OS and office products?

  6. Still no skype alternatives.. by Anonymous Coward · · Score: 0

    People talk about alternatives but there are none that are fully functional. ie: $65 year, unlimited incoming/outgoing(NA) PHONE calls, including a real phone# for skype-in... Give me that and I'll switch .. MagicJack comes closest but they have excess quality issues and more importantly don't allow multiple devices to sign-in to the same account, which quickly adds up to being more costly than skype.

  7. Holy shit ... by Anonymous Coward · · Score: 2

    This is, according to Microsoft, due to a botched update to Azure's backend authentication systems. The internal upgrade was introduced as its engineers brought servers knocked out by storms in Texas back online

    So, in the middle of restoring a major outage, they decided they'd sneak in an upgrade? You have to be joking me.

    This is IT 101, guys ... don't change two things at the same time, and don't piggy back on an unplanned outage to put in upgrades.

    Is this the quality of Microsoft's cloud? If it is, I'm not impressed.

    Shit like that will get you fired, and deservedly so. I fear Microsoft is promising way more than it can deliver if this is how they're restoring service after an outage.

  8. Obvious solution is obvious by Locke2005 · · Score: 4, Funny

    Have they considered using Linux servers instead?

    --
    I've abandoned my search for truth; now I'm just looking for some useful delusions.
    1. Re:Obvious solution is obvious by Anonymous Coward · · Score: 0

      It is obvious that the obvious solution is obvious.

    2. Re:Obvious solution is obvious by Locke2005 · · Score: 1

      Thank you, Captain Obvious! Your work here is done!

      --
      I've abandoned my search for truth; now I'm just looking for some useful delusions.
  9. not fixed by Anonymous Coward · · Score: 1

    Dear Microsoft,

    Still get authentication failures when contacting smtp-mail.outlook.com

    Please build redundant datacenters, please test you software before you deploy it.

    I know, you have to earn money so cut costs on testing etc but I'm trying to do the same. So please please please fix your ****** crappy o362 software. Fix your even more ****** azure authentication layers

    And thank you for not informing customers about the problem. Always nice to read about them on a website. A service fee is after all not intended to provide you any service .

    Thx

  10. Absolutely no surprise by gweihir · · Score: 2

    Anybody with at least a cursory understanding how MS makes software and provides services is only surprised this has not happened earlier. Apparently they have now ensnared enough customers that they can stop trying extra hard (well, extra hard for MS levels).

    --
    Most ACs are not even worth the keystrokes to insult them. Be generically insulted by this and ignored otherwise.
  11. Updates by dissy · · Score: 3, Insightful

    Well, I guess it isn't just home Windows 10 users that get buggy/broken untested updates pushed to us.

    Microsoft has never been known for quality, but they sure seem to eat their own dog food anyway.
    Not much of a consolation but at least there is a chuckle to be had.

    1. Re:Updates by Anne+Thwacks · · Score: 1
      Microsoft has never been known for quality,

      That is where you are wrong: even bad quality is still quality!

      Microsoft has always been proof of this.

      --
      Sent from my ASR33 using ASCII
  12. Amazon outage too.. by Anonymous Coward · · Score: 1

    Amazon (shopping website) is also having an outage..

    Site is up but any searches for any items just yield blank pages with zero selection..

  13. I don't have a problem... by imidan · · Score: 3, Insightful

    Meanwhile, I've been using my locally installed copy of Office 2010 without any trouble at all. I'm even blissfully unaware of all the new and innovative features of Office in The Cloud.

    1. Re:I don't have a problem... by Anonymous Coward · · Score: 0

      Meanwhile, I've been using my locally installed copy of Office 2010 without any trouble at all. I'm even blissfully unaware of all the new and innovative features of Office in The Cloud.

      Which in modern parlance makes you a parasite, and possibly a communist. :-P

      Why do you hate America? We'll never MAGA if the plebes aren't handing money to their corporate overlords.

      Traitorous mother fucker, you need to be doing your part to maximize shareholder value!

      But not Nike, we don't like Nike, because they give money to brown people that the Cheeto in Chief doesn't like. And not the liberal media, they're evil. And definitely not Amazon because ... umm ... the Cheeto in Chief says so. Or Harley Davidson. Definitely not any of those evil Canadians who are a national security threat and definitely not allies. And nothing Chinese or European.

      It's your American duty to hate brown people, and unquestioningly hand money over to corporations!! Together we can restore America to greatness!

    2. Re: I don't have a problem... by Anonymous Coward · · Score: 0

      Have you experienced any format incompatibilities with files from the latest Office version? Asking because I'm contemplating buying a box version of Office 2010 which is still possible to find.

    3. Re: I don't have a problem... by imidan · · Score: 1

      I work pretty frequently with other people who are on Office 365, and I haven't experienced any incompatibilities in Word, Excel, or PowerPoint. These are mostly pretty basic business documents, so it's possible that there are problems I'm just not running into because none of us are using incompatible features.

      If you can, check the packaging to see how many computers you can install it on. My version allows me to install it on ~3 computers, but I know they changed the licensing at some point to only allow 1 installation. (I think I saw an article the other day where they're talking about changing it back again.)

    4. Re:I don't have a problem... by Anonymous Coward · · Score: 0, Insightful

      Even a locally installed copy of Office 365 was perfectly fine. Only on slashdot would this antimicrosoft drivel get an audience.

      You've confused Office 365 the online service with the locally installed software.

    5. Re: I don't have a problem... by Anonymous Coward · · Score: 0

      What's missing from LibreOffice?

    6. Re:I don't have a problem... by Anonymous Coward · · Score: 0

      Even a locally installed copy of Office 365 was perfectly fine. Only on slashdot would this antimicrosoft drivel get an audience.

      WRONG, microshill. My entire office, all with O365 installed *locally* were getting 'throttled' yesterday.

      Which is pretty alarming given that these *are* locally installed and we run our own exchange servers.

      Not an expert in this area but maybe something to do with even 'local' O365 integrating with MS cloud (onedrive)?

    7. Re:I don't have a problem... by Anonymous Coward · · Score: 0

      We're forced to use "local" Office 2016 at work. It definitely has connections to Microsoft's online spam filtering, and OneDrive. The software has always been annoying as hell because of its bugginess. But now, added to the mix is its constant lagginess.

      Office 2003 and Windows XP used to be at least usable. I can't believe what a steaming pile of productivity loss Microsoft's software has become. It's just plain awful.

    8. Re: I don't have a problem... by imidan · · Score: 1

      I'll take that as a serious question. The last time I tried to really use LibreOffice, I went all the way and installed only Linux on my desktop, and LibreOffice came with. I had never used it much before, but I had no particular bias against it. I created a PowerPoint presentation on my Windows laptop, and then transferred it to my desktop to continue working on it. When I opened it in LibreOffice, it fucked my fonts, formatting, placement, and just about everything else. My text was the only thing that was properly loaded. My slides were useless as rendered by LibreOffice. I spent some time trying to fix them, but eventually decided to give up and finish my slides on my Windows laptop. I stopped using LibreOffice because it was effectively incompatible with MS Office, and I actually need to be able to interact with MS Office documents. I say this as a supporter and sometimes evangelist of open source software.

      LibreOffice is a good program, but it is *not* fully interoperable with MS Office. In my experience, LibreOffice cannot be realistically used to collaborate with colleagues who are using MS Office. I'm sure it works great standalone or in a group environment where everyone is using it.

      I am not a Microsoft fanboy. I'd rather use Linux as my primary OS. I admire the concept of LibreOffice. But MS Office, in my experience, is the only software that truly interoperates with MS Office. That doesn't make it good, but it does make it the industry standard.

  14. Only Idiots by NicknameUnavailable · · Score: 1

    Use Office 365. Office 2016 is still available, if it weren't then only idiots would use Windows (inclusive of "because work makes me.")
    Using the cloud has consequences, this is a relatively minor one.

  15. i thought my company found me on reddit by Anonymous Coward · · Score: 0

    tehehehe

  16. The majority of people deserve this crap by Anonymous Coward · · Score: 0

    While we all rely on third parties doing so particularly in total disregard to the threat that these companies pose over us leads one to having some responsibility for the damage done. When you permit yourself to become reliant on others you darn well better make sure you have a backup plan or minimize the threat that third party has over you via one means or another. Alone you can't do shit, but with others thinking like you there is some hope of not being drowned when another's interests are in conflict with your own. SaS (software as a service) bad!!! I don't object to services in general, but if the SaS you rely on is of a proprietary nature you are deserving of harms like this when they arrive on your doorstep.

  17. How's the outsourcing of basic desktop... by rnturn · · Score: 1

    ... functionality workin' out for ya now? I'm sure the beancounters were all for it but how's productivity today?

    --
    CUR ALLOC 20195.....5804M
    1. Re:How's the outsourcing of basic desktop... by Anonymous Coward · · Score: 0

      No emails, productivity is through the roof!

  18. Red Ring Of Death by Anonymous Coward · · Score: 0

    Not quite at the level of XBox 360 yet

  19. Re: Russians attack us by mSparks43 · · Score: 1

    nah, they hacked and shutdown various nsa servers, users seeing the messages were having their content routed through them.

  20. Re: Russians attack us by mSparks43 · · Score: 1

    as reported on tuesday

  21. Classic Microsoft... by Anonymous Coward · · Score: 0

    A service goes down so they reach out to blame another microsoft team...

  22. How is this any news? by Anonymous Coward · · Score: 0

    Anyone surprised by this situation?

  23. Oh the cloud is great.... by Anonymous Coward · · Score: 0

    ...until something like this happens. Or a major fiber trunk line is severed by a back hoe. Or a server gets hacked. Or you are in an area with crappy/no internet access. Or the company goes belly up. Or when the company decides the product you use is no longer profitable....

    Wait until Windows becomes 100% rent only (I predict by 12 rolls out), and M$ has 100% God control over your computer.

    Micro$oft...how much rent are you going to pay today?

  24. Appropriate by Anonymous Coward · · Score: 0

    I found that the message "throttled" was quite appropriate, since I wanted to throttle the person who installed the "patch" yesterday, as I am sure many sysadmins that are forced to work with O365 did.

  25. Ahh... the cloud by david999 · · Score: 0

    This is what happens when you tie your company into Microsoft for something as basic and simple as email.
    Your business suffers and you do not get an apology let alone money from Microsoft.
    The Helpdesk I work at has been getting thousands of calls due to the initial 365 setup let alone this issue in just the past 2 weeks. Now times that by all the other companies involved.

  26. Time to rebrand Azure.. by Anonymous Coward · · Score: 0

    I suggest the name Seizure.