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Some iPhone XS, XS Max Devices Are Experiencing Charging Issues (theverge.com)

Poor cellular reception doesn't appear to be the only issue affecting some new iPhone XS and XS Max owners. "Dozens of users have reported charging issues with their iPhone XS and XS Max devices, and shared their experiences on the MacRumors forums and Apple's support forums," reports The Verge. From the report: Specifically, users are experiencing issues where phones will not charge if the Lightning cable is plugged in while the device is asleep. The problem appears to be a software bug -- perhaps related to the phone's USB accessory settings -- and requires iPhones to be unlocked (or at least have the screen lit up) in order to begin charging. Tech vlogger Lewis Hilsenteger demonstrated the issues on nine different iPhone X, XS, and XS Max devices on his YouTube channel Unbox Therapy. Some iPhones respond immediately to being plugged into a charger, while others have to be tapped to awaken, and others freeze up. If you are experiencing this issue, you should find relief by upgrading to the iOS 12.1 beta, which apparently eliminates the problem entirely. "For now, others suggest going into Settings, FaceID and Passcode, scrolling down to 'Allow access when locked' and turning on USB Accessories," reports The Verge.

6 of 50 comments (clear)

  1. I don't think it's unique to new devices by alvinrod · · Score: 4, Informative

    I've got a 6S and some time ago (seems like the last few months) it started acting this way where it needed to be unlocked before it would charge. This only seemed to happen if plugged in to a computer via USB cable though, which I don't do terribly often. I had just assumed it was some new "feature" designed to stymie attempts at cracking security by letting the battery drain down.

  2. It's a software bug by Anonymous Coward · · Score: 3, Informative

    it looks like it's an issue with iOS 12, not the new phones. People with other model iPhones are having the same problems.

  3. Dozens of users, eh? by chrism238 · · Score: 2

    Wow; have Apple sold a million of these yet?

  4. Re:and so it begins... by PopeRatzo · · Score: 2

    Every new phone is a buggy badly designed pile of poo.

    In this case, a $1000.00 buggy, badly-designed pile of poo.

    --
    You are welcome on my lawn.
  5. Re:Oh no! by Tough+Love · · Score: 2

    I know this article mentions Apple and that brings in the clicks (from trolls and fanboys mostly, but clicks are clicks I guess)

    It brought you.

    --
    When all you have is a hammer, every problem starts to look like a thumb.
  6. Re:Oh no! by war4peace · · Score: 2

    Well, yes, until Unbox Therapy brought 9 phones together and half of them exhibited the problem.
    Remember, this only happens when the phone is charged through cable, not wirelessly, and when the cable is plugged in while the phone is idle. My guess is that very few people do that, and if they do and the screen doesn't lit up, they tap the screen to see what's going on, and then the phone starts charging. I would have not considered it as an issue, but a very small annoyance I could adapt to.

    So the issue might be way more common, with the vast majority of users dismissing it as yet another weird feature they don't fully comprehend.

    --
    ...gis sdrawkcab (usually not responding to ACs; don't bother posting as AC)