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Printer Makers Are Crippling Cheap Ink Cartridges Via Bogus 'Security Updates' (vice.com)

An anonymous reader quotes a report from Motherboard: Printer maker Epson is under fire this month from activist groups after a software update prevented customers from using cheaper, third party ink cartridges. It's just the latest salvo in a decades-long effort by printer manufacturers to block consumer choice, often by disguising printer downgrades as essential product improvements. For several decades now printer manufacturers have lured consumers into an arguably-terrible deal: shell out a modest sum for a mediocre printer, then pay an arm and a leg for replacement printer cartridges that cost relatively-little to actually produce.

The Electronic Frontier Foundation now says that Epson has been engaged in the same behavior. The group says it recently learned that in late 2016 or early 2017, Epson issued a "poison pill" software update that effectively downgraded user printers to block third party cartridges, but disguised the software update as a meaningful improvement. The EFF has subsequently sent a letter to Texas Attorney General Ken Paxton, arguing that Epson's lack of transparency can easily be seen as "misleading and deceptive" under Texas consumer protection laws. "When restricted to Epson's own cartridges, customers must pay Epson's higher prices, while losing the added convenience of third party alternatives, such as refillable cartridges and continuous ink supply systems," the complaint notes. "This artificial restriction of third party ink options also suppresses a competitive ink market and has reportedly caused some manufacturers of refillable cartridges and continuous ink supply systems to exit the market."

21 of 202 comments (clear)

  1. Local electronics recycling says by Sebby · · Score: 5, Interesting

    Every once in a while we have an electronics recycling in our area, and they took a count of how many printers they got that were still functional, and it turned out to be about 65%; about 85% of those they could “resale” (meaning they had power cord, etc enough to make them usable, sans new ink). They tried to give them to the local thrift shops, but they usually refuse them because they already have too many of them to try to sell. So they end up in landfills.

    So now the local towns are thinking of putting restrictions on the sale of those types of printers.

    --

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    1. Re:Local electronics recycling says by Bert64 · · Score: 2

      I've had similar issues with cheap printers...

      I bought a cheap HP all-in-one a few years ago as i needed something urgently and it's all the local retailer had. The Mac drivers are PPC only, while the Windows drivers are 32bit only. Linux however (tested with ubuntu) supports both the printer and scanner out of the box because the drivers are open source, and there's no reason it wouldn't also work with non x86 architectures.

      However this problem is entirely at the low end, if you buy a higher end printer then these problems won't occur.
      I bought an HP Laserjet 4200, it supports PCL and Postscript so it can operate driverless on virtually any platform.
      As i bought this printer used it was dirt cheap ($40) and came with an almost full toner. And when i've looked has never been any problem finding multiple suppliers willing to sell me original or third party toner for this printer. I assume it was an ex corporate printer and probably ran for many years in someone's office before it got sold to me.

      So these highend printers are very much worth recycling, and will have many years of useful life in them.

      The problem is that people don't think long term, or properly research their purchases. They are fooled by low up front prices and flashy marketing, and take advice from the wrong (ie biased) sources.

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    2. Re:Local electronics recycling says by houghi · · Score: 2

      The first printer I bought was an HP 501 (I think) that had issues with the feeder. They send an heavy metal thing with a rough plastic surface and a printer for free. That surface was so great that the next one I bought was an HP as well,. Printer scanner. The third one was also a from HP because of their great service the first time.

      When that one was broken because of dried ink (like the second one) I looked how often I actually printed something. It was 20 pages per year. And that was 16 years ago. It has not increased.The last time I actually printed something personally was for some cheap airline company that did not accepted electronic boarding passes.

      Probably because they hope that people have no printer, show up and they can charge extra. Because friends took the same flight, I had no option, otherwise I would not have picked them.

      I assume the majority of people do not need a printer for personal use. It is just something that people think that they need, as they do some minor administration work on it.

      If I where unable to print that one paper at work in the last 5 years, I would have gone to a printshop or somewhere that they have a printer and pay for that one piece of paper. As long as I get it for less than 50EUR, I am ahead.

      --
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  2. Re: Why no open source printer hardware...? by Anonymous Coward · · Score: 2, Insightful

    It's no surprise at all. Printers are sold on thin, or negative margins. Consumers will pay $50 for the unit which needs overpriced service and ink, and shun the more expensive models which would be cheaper in the long run.
    You simply can't break into the market with a more expensive upfront cost, and you can't make a better unit cheaper. I'd love to have someone prove me wrong.

  3. We need a law reinforcing capitalism by gurps_npc · · Score: 4, Interesting

    And I mean real capitalism, not the fake stuff the nationalists talk about.

    If you buy something, you have the right to modify it, repair it, and use it with other people's products. That is what OWNING it means. If you want to rent stuff instead of sell, that's fine, but you don't have the right to rent it while pretending you are selling it.

    --
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    1. Re:We need a law reinforcing capitalism by omnichad · · Score: 3

      Let's force them to treating it like renting so they can be on the hook for recycling all the printers when they fail.

    2. Re:We need a law reinforcing capitalism by jythie · · Score: 2

      Or you could use the market solution and buy a laser printer.

    3. Re:We need a law reinforcing capitalism by AmiMoJo · · Score: 2

      This already exists in the EU. In the UK, for example, if Epson send you this bogus update and mislead you into installing it you could return the printer to the retailer as defective. They would have 28 days to fix it, and if they can't downgrade the firmware they can give you a new one (with old firmware) or refund. Of course the retailer is probably already suffering from a huge number of returns on "defective" third party cartridges.

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  4. Printing as a service and dry toner by roc97007 · · Score: 5, Insightful

    What's especially annoying with liquid dye printers is that you KNOW that the great majority of users don't use them regularly, so the ink dries out or the inevitable head cleaning uses up a significant portion of the ink, and the price per page becomes ridiculous. Printer companies *know* this -- it's part of their business plan.

    For mothers and mothers-in-law, I recommend mid-level color laser printers. The quality is Good Enough for printing facebook photos to tack on the wall, the toner cartridges last a long time, and they never dry out. It's fairly easy to make this case financially, especially to someone frustrated with how much it's costing, and how much they have to dink with the hardware, just to print pictures of their grandkids.

    I do photography, but I outsource all my printing. When customers order prints from my website, an outside service does the actual printing and delivery. For ad-hoc printing, I sneaker-net a thumb drive over to some place that can print it for me. And recently, with grocery store chains and drug store chains buying the same Epson roll printers that used to be found only in professional print services, it doesn't really matter who does your printing, if you do your own color correction and don't need special paper.

    In the rare instance I need art gallery level printing, I'm not going to do that at home anyway. I'm going to upload my image to a professional print service and either will-call it or have it shipped to me.

    The POINT being, there's NO REASON TO OWN A DAMNED DYE-BASED PRINTER and a whole lot of reasons NOT to own one.

    Or if you're going to buy one of the stupid things, buy the printer on sale, and when the demo cartridges run out, THROW THE WHOLE PRINTER AWAY and buy another printer on sale. E-waste be damned. Tell the manufacturers to adopt a less wasteful business model.

    Let's all as consumers stop acting like battered wives, shall we? Stop playing the game, and the game will change.

    --
    Oliver's law of assumed responsibility: If you're seen fixing it, you will be blamed for breaking it.
    1. Re:Printing as a service and dry toner by UnknownSoldier · · Score: 5, Informative

      > For mothers and mothers-in-law, I recommend mid-level color laser printers.

      As someone who has BOTH a color laser printer and inkjet I'll second that.

      Canon's color laser printer, the imageCLASS LBP612CDW at $184, is more then "good enough" for most people.

      From 3+ feet away you probably can't tell the difference between an inkjet and color laser on "natural" images. (i.e. non test patterns.) But closer then 3 feet and you start to notice the flaws of color laser printers -- especially gradients that have artifacts. If you are printing portraits or HDR photography then the inkjet produces the superior quality -- no contest.

      i.e. One of the many standard "litmus test images" are the ones listed on the defunct Outback Print such as this PrinterEvaluationImage_V002_aRGB.jpg

      > NO REASON TO OWN A DAMNED DYE-BASED PRINTER

      For 99% of people, yeah, they probably don't need their own inkjet but for the other 1% I wouldn't agree with that statement at all.

      e.g. If you have a 10-bit/channel color monitor then you probably care about color consistency / correction across the entire pipeline. Especially with Canon's printers having 8, 10, and 12 ink systems now.

      It all depends on the quality you want and at what price point.

    2. Re:Printing as a service and dry toner by tlhIngan · · Score: 4, Interesting

      This is exactly right. For the few documents I actually infrequently need to print, I have a brother color laser printer I got off of Amazon for ~$300. It's bulky, but the toner isn't going anywhere, it connects via wifi, and doubles as a copier/scanner.

      In the event I need photos printed and they have to look nice, I'll just use Costco/Walgreens/CVS, they probably have better printers than I would have anyway.

      Exactly. I use the color laser at work for things that need a splash of color. My home printer is black and white,, and it serves me just fine. The only time I needed to print photos, I used a photo printing service.

      And the likes of Costco and such don't use crappy inkjet printers. No, they use real photo printers on real photo paper. Basically the same kind of machine that used to generate prints from 35mm film has been adapted for the digital world (they have a very high resolution CRT screen that images the photo paper).

      For photos, they are simply stunning and come with your pick of matte or gloss photo paper. And photo paper means it doesn't run at the slightest hint of water.

      Inkjet printers are junk. I wouldn't print photos on them - it costs under 50 cents for a 4x6 print from the store. Better than paying $30 for a pack of 10 inkjet printer photo paper and all the special inks.

  5. The pixelation, not the pigment. Inkjet smooths ou by raymorris · · Score: 3, Informative

    Inkjet printers use liquid that spreads out just a bit after it's placed. Laser printers use a solid pigment that stays exactly where it is placed, giving a sharper image.

    Text is good sharp. Portraits and most other photography isn't supposed to have sharp, crisp lines between different colors. Photos are best with a softer transition between colors.

  6. Re:Apparently photo printers... by UnknownSoldier · · Score: 5, Informative

    > I have been told laser printers make inferior picture prints.

    As someone who has BOTH a color laser printer and inkjet that is indeed TRUE.

    * Laser printers are awesome for text but OK for photographs,
    * Inkjet printers are OK for text (slightly blurry) but phenomenal for portraits, and HDR photographs.

    One of the many standard "litmus test images" are the ones listed on the defunct Outback Print

    From 3+ feet away you can't tell the difference between an inkjet and color laser on "natural" images. (i.e. non test patterns.) But closer then 3 feet and you start to notice the flaws of color laser printers -- especially gradients that have artifacts. Not Mach Banding but error dot diffusion patterns due to the small size of toner color laser printers basically "print" in a halftone pattern.

    > I doubt professional industry-grade printing firms print their photos on inkjet printers.

    That's because they care more about cost then quality.

    > see no reason why laser printer pigments would have to be inferior.

    I take it you don't do much (any?) printing of HDR photos. Here is a primer (pardon the pun.)

    First, color laser printers only have the standard 4 color CYMK toners. This means the gamut is not quite as large as inkjets's dyes and pigments.

    Second, in Canon printers the large black "PGI" cartridge are pigments which is used when printing text. The remaining color tanks may be dye based inks which tend to have smaller particles than the pigment based inks. See Canon PGI vs CLI for more details.

    Third, inkjets tend to have more dyes then just the standard 4 color CYMK inks. For example, the Canon Pixma PRO-1 is a 12 pigment system. Why 12?

    5 are dedicated for black and white printing:
    * LGY (Light Gray)
    * GY (Grey)
    * DGY (Dark Grey)
    * MBK (Matte Black)
    * PBK (Photo Black)

    Remaining 7 are for colors:
    * C (Cyan)
    * Y (Yellow)
    * M (Magenta)
    * R (Red)
    * PC (Photo Cyan)
    * PM (Phtoto Magenta)
    * CO (Chroma Optimizer)

    If you want the best quality the type of printer inkjet vs color laser matters due to printing technology. i.e. For every day use a color laser printer is more then good enough but if you want quality portraits nothing beats an inkjet.

  7. Re:They're just trying to save the environment by Darinbob · · Score: 2

    Well, I don't use a printer anymore. It's pointless to get a home inkjet anyway unless you print something every day otherwise the head gets clogged. And if you get color then you will always run out of one of the colors long before the others. Laser printers are better but the additional cost can be too much and it's not worth it if you don't print a lot.

    So, if the cost of ink is too high, if the printer is being annoying, if the company treats you like crap, then that's just more people who will realize that they don't actually need a printer anymore.

  8. Re:Why no open source printer hardware...? by viperidaenz · · Score: 5, Informative

    Perhaps you should read about how a laser printer works. The laser never hits the toner.
    It's used to dissipate the static charge on the drum so it only picks up toner in the correct place to print the image.
    The only heating that occurs is the drum that fuses the toner to the paper. That only melts the toner, it doesn't vaporise it.

    Ink jet printers on the other do vaporise ink in some types.
    HP used to brag that the instantaneous temperature inside the print head heats up hotter than the surface of the Sun. It's called "thermal drop-on-demand" . Canon, HP and Lexmark use it.

  9. Re:They're just trying to save the environment by arglebargle_xiv · · Score: 2

    Well, I don't use a printer anymore.

    Nor do it. Well, not my printer anyway, I take advantage of my constitutionally guaranteed right (33 1/3rd Amendment) to print reams of crap on my work's printers. Medical, dental, and free printing of as much crap as you can gather, that's the job benefits.

  10. Re:Canon by Vegan+Cyclist · · Score: 2

    I haven't had any problems with several different brands of after-market ink cartridges. Found some on NewEgg that are about $2 each (instead of around $20 for official retail). Haven't had any problems over the years FWIW. Their software is also relatively minimal, extra points for that.

  11. A change in Point of Sale Law by Alain+Williams · · Score: 2

    is needed which mandates display of: (a) ability to use third party parts; (b) ability to use third party repair shops. This should apply to any product that has an expected life of more than one month. The minimum prominence of the display (size, positioning, etc) should be specified. This should also apply to marketing, including web sites.

    Once consumers start to notice this they will start to make buying decisions on this information. This will make manufacturers change. It might mean that it costs more to buy a printer, but cost over a few years should go down.

    IT product review/comparison web sites could help with the problem today: Include these 2 data points in every review/comparison.

    What the printer manufacturers are doing is just the same as John Deere does with tractors.

  12. Re:Why no open source printer hardware...? by thegarbz · · Score: 2

    and yet here we are every year the printer companies come out with new models with form factors especially for the ink and toner supply, and none of these printers are readily end user serviceable with available replacement parts.

    I have a 7 year old Brother printer that I bought for $35. Just recently I replaced the toner and the drum, with whatever I found on Amazon. It doesn't have the brother badge on it so it's after market, but Brother still sells the parts as well. A few years ago I replaced the feed roller, that was also a $5 part from ebay.

    I really don't know what your complaint is about, but it sure isn't universal.

  13. Re:Apparently photo printers... by thegreatbob · · Score: 2

    I have seen some very high-quality laser printouts (from very expensive printers), but a dye-sublimation printer might be more what you're looking for. Relatively expensive compared to inkjet printers, and even color laser printers, but I do see a few around Amazon in the 500-600 USD range.

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  14. Re: Why no open source printer hardware...? by ksw_92 · · Score: 2

    Well, yeah, there is; what do you think the total-price-per-print is for a shitty consumer-grade printer (that requires proprietary ink cartridges) vs a workgroup laser printer??

    Workloads are not the same, which is why you don't see "workgroup" class printers sitting on kitchen counters, printing the occasional school report or car wash coupon, where color is probably needed. Color inkjet has a much lower price of entry for this class of service and I don't think your average home user has a budget line item for printing costs that they slice down to "cost per click".

    I have a Canon Imagepress C8000VP in our print shop that I could send jobs to. I still use a $90 Brother home-gamer laser that sits on my desk for little stuff because its faster to the first page out.