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Prank Calls Brought ICE Hotline To a Standstill, Internal Emails Show (theverge.com)

An anonymous reader quotes a report from The Verge: When ICE launched an immigration crime hotline last year, the Trump administration pitched it as a way to provide resources to victims, but activists saw something else: an attack on the immigrant community. The hotline was part of the Victims Of Immigration Crime Engagement (VOICE) Office, an outfit established in February 2017. When the office first launched a line for its services the following April, protestors flooded the hotline to call in pranks and slow down response times. The plan picked up even more steam as the protestors shared the hotline number online, encouraging others to call in with fake tips.

According to internal emails and documents obtained by The Verge under the Freedom of Information Act, prank calls fully upended the system, leaving operators unable to answer more than 98 percent of incoming calls during the protest as the media relations team attempted to contain the narrative. In reports and emails produced in the first days of operation, ICE officials described an "overwhelming" amount of calls. The day after the launch, the office received more than 16,400. Of those, only a little more than 2,100 were placed into a queue, and only 260 answered. Callers in the queue waited as long as 79 minutes to reach an operator. An official noted that, should the rate of calls continue, they would need an additional 400 operators to field the hotline.

8 of 457 comments (clear)

  1. I don't get it... by cayenne8 · · Score: 5, Insightful
    ...what has happened so fundamentally in our country (US) where people don't care about actual citizenship, and protecting our borders?

    If you are here in this country illegally, you have criminally trespassed. You should be deported.

    That is the current law.

    If folks don't like that, then start to put pressure on your congress-critters and have them change the laws.

    I agree we need to update and fix the immigration laws. It should be fair, and a more simple and less $$ process, BUT, it also should allow for control of who all gets to come in. I think we could look to encourage more immigration from those that are educated and can come to the US and help the workforce and economy right away.

    There will be some lower educated types too, as that all levels are needed, but the ratio needs to be controlled.

    But I just don't get these seemingly increasing number of folks in the US promoting full blown open borders, with no control of who gets in here.

    While it is noble to take our great wealth and resources to help others around the world, we can NOT support the whole world and cannot house or bring everyone and their goat into our country.

    If countries, such as in South America are having such problems,.....we can't bring everyone here, those people need to fix things at HOME and stay there.....

    ICE is the part of the federal government that helps control immigration and deports those that come here illegally. Why do we not support them?

    Hell, one of the few constitutionally enumerated responsibilities and powers of the federal government IS to protect our borders.

    --
    Light travels faster than sound. This is why some people appear bright until you hear them speak.........
    1. Re:I don't get it... by wbr1 · · Score: 5, Insightful

      ...what has happened so fundamentally in our country (US) where people don't care about actual citizenship, and protecting our borders?

      If you are here in this country illegally, you have criminally trespassed. You should be deported.

      That is the current law.

      If folks don't like that, then start to put pressure on your congress-critters and have them change the laws.

      I agree we need to update and fix the immigration laws. It should be fair, and a more simple and less $$ process, BUT, it also should allow for control of who all gets to come in. I think we could look to encourage more immigration from those that are educated and can come to the US and help the workforce and economy right away.

      There will be some lower educated types too, as that all levels are needed, but the ratio needs to be controlled.

      But I just don't get these seemingly increasing number of folks in the US promoting full blown open borders, with no control of who gets in here.

      While it is noble to take our great wealth and resources to help others around the world, we can NOT support the whole world and cannot house or bring everyone and their goat into our country.

      If countries, such as in South America are having such problems,.....we can't bring everyone here, those people need to fix things at HOME and stay there.....

      ICE is the part of the federal government that helps control immigration and deports those that come here illegally. Why do we not support them?

      Hell, one of the few constitutionally enumerated responsibilities and powers of the federal government IS to protect our borders.

      I am liberal. I do not support 'wide open borders'. I do not know anyone that does.

      You do know that most of the problems in central america are US caused. In Hondouras we helped with the coup that created the current shitty government, high murder rate and poor conditions. We push the war on drugs that only enriches cartels in these countries.

      As to illegal immigrants. it is capitalists here that provide the opportunity. They are economically unwilling or unable to hire Americans and pay them a higher wage and taxes and instead hire illegals. Who should be punished in this scenario? The person looking for abetter life, or the businessman, farmer, construction company that exploits their labor to the detriment of citizens?

      Also, this caravan - if it comes to a border point - this is legal asylum seeking. The office of refugee resettlement spends about half a billion per year resettling asylum seekers. Trumps camps cost 2 billion in just a few months. Sometimes it is cheaper just being a decent person.

      This country has PLENTY. The only reason it does not feel like that to most is the artificial scarcity imposed by the oligarchy. This is the capitalism so many her slavishly and uncritically adore.

      --
      Silence is a state of mime.
    2. Re:I don't get it... by mjwx · · Score: 5, Insightful

      ...what has happened so fundamentally in our country (US) where people don't care about actual citizenship, and protecting our borders?

      Better update the Statue of Liberty then "Give me your tired, your poor, your huddled masses yearning to breathe free" needs to be replaces with "Fuck You, I got mine, go home brownies".

      Perhaps we should ask the native Americans what they think of these "blow ins" from across the sea.

      --
      Calling someone a "hater" only means you can not rationally rebut their argument.
    3. Re:I don't get it... by Smidge204 · · Score: 5, Insightful

      > That is the current law.

      Except it's not that straightforward. People have the legal right to seek asylum, and even if they are here illegally without seeking asylum they are still entitled to due process and basic human rights under both the US Constitution and international laws.

      What we have here is not law enforcement, it's xenophobia and racism and abuse disguised as law enforcement. The ICE officers are in some ways more criminal than the people they're arresting.

      > But I just don't get these seemingly increasing number of folks in the US promoting full blown open borders, with no control of who gets in here.

      That's because such people do not actually exist. Literally nobody is seriously advocating this. Asking that families not be ripped apart and children as young as 3 years old be made to defend themselves in court without representation is not the same as advocating "open boarders."

      > Why do we not support them?

      For the same reason people should never have supported the Schutzstaffel.
      =Smidge=

    4. Re:I don't get it... by Anonymous Coward · · Score: 5, Insightful

      The caravan/army/mob is already here.
      It's the late arrivals coming after your great-grandparents that you have a problem with.

    5. Re:I don't get it... by Nidi62 · · Score: 5, Insightful

      So the country should no longer be guided by the very document that first created it? Good to know America has fallen so far.

      --
      The only thing necessary for evil to triumph is for it to be pitted against a slightly greater evil
    6. Re:I don't get it... by squiggleslash · · Score: 5, Insightful

      ...what has happened so fundamentally in our country (US) where people don't care about actual citizenship, and protecting our borders?

      Just a guess, but are you one of those people the flyers coming from the Republican Party delivered to my door are aimed at? The ones that say you can't vote for Jack Johnson (D) because he wants to abolish ICE? The ones that are designed to make people think (actually, they usually say it explicitly) that abolishing ICE means abolishing immigration controls and not putting anything in its place?

      My sincere recommendation to you is read what the people you're arguing against are actually arguing. Relatively few are saying they don't care about citizenship or protecting our borders. What they're arguing is:

      1. ICE is full of inhumane shitheads and cannot be reformed. It needs to be abolished with its responsibilities transferred somewhere else, perhaps to agencies structured as they were before 9/11.
      2. Legal immigration, such as asylum, is being handled inhumanely, for example the permanent child separation policies of the current administration.
      3. Illegal immigration is being handled badly and the laws don't reflect the reality on the ground. People are being deported to places that have never been their homes. Others are being encouraged to enter on the sly by one set of forces and deported by another.
      4. Over-zealous enforcement of immigration laws is making it harder to enforce other laws. Women are being deported because they contacted the police after being beaten by their husbands. Entire communities are refusing to report crimes in their neighborhoods for fear of ICE attention. Local governments, with the support of local law enforcement, who have tried to overcome this by not cooperating with ICE (so-called "Sanctuary cities") have been vilified and, ironically, have been criticized as encouraging crime, when their aim was to prevent a focus on a minor crime from preventing them from taking action against serious crimes.

      The Republicans, who control every branch of government, have had two years to introduce humane reforms. If they believed ICE was reformable they could have done it. If they wanted to create a solution for Dreamers et al, they could have done it. They've refused, ideologically, to do so, with those in control of the executive apparently intentionally enforcing the laws in the most inhumane way possible, and with no attempt to change executive policy by Congress.

      Maybe this is what you want. Or not. But reforms that include abolishing ICE, enshrining Obama's Dreamers policy into law, and placing restrictions on the executive's ability to abuse the asylum process as a way to punish refugees are all important to us on the left.

      This is Slashdot so I'm expecting a response that'll ignore what I've written above, condemn me as not wanting borders or some other BS, and so on, but, hey, at least I tried.

      --
      You are not alone. This is not normal. None of this is normal.
  2. A poem by wbr1 · · Score: 5, Insightful
    Home, by Warsan Shire (British-Somali poet)

    no one leaves home unless
    home is the mouth of a shark.

    you only run for the border
    when you see the whole city
    running as well.

    your neighbours running faster
    than you, the boy you went to school with
    who kissed you dizzy behind
    the old tin factory is
    holding a gun bigger than his body,
    you only leave home
    when home won't let you stay.

    no one would leave home unless home
    chased you, fire under feet,
    hot blood in your belly.

    it's not something you ever thought about
    doing, and so when you did -
    you carried the anthem under your breath,
    waiting until the airport toilet
    to tear up the passport and swallow,
    each mouthful of paper making it clear that
    you would not be going back.

    you have to understand,
    no one puts their children in a boat
    unless the water is safer than the land.

    who would choose to spend days
    and nights in the stomach of a truck
    unless the miles travelled
    meant something more than journey.

    no one would choose to crawl under fences,
    be beaten until your shadow leaves you,
    raped, then drowned, forced to the bottom of
    the boat because you are darker, be sold,
    starved, shot at the border like a sick animal,
    be pitied, lose your name, lose your family,
    make a refugee camp a home for a year or two or ten,
    stripped and searched, find prison everywhere
    and if you survive and you are greeted on the other side
    with go home blacks, refugees
    dirty immigrants, asylum seekers
    sucking our country dry of milk,
    dark, with their hands out
    smell strange, savage -
    look what they've done to their own countries,
    what will they do to ours?

    the dirty looks in the street
    softer than a limb torn off,
    the indignity of everyday life
    more tender than fourteen men who
    look like your father, between
    your legs, insults easier to swallow
    than rubble, than your child's body
    in pieces - for now, forget about pride
    your survival is more important.

    i want to go home, but home is the mouth of a shark
    home is the barrel of the gun
    and no one would leave home
    unless home chased you to the shore
    unless home tells you to
    leave what you could not behind,
    even if it was human.

    no one leaves home until home
    is a damp voice in your ear saying
    leave, run now, i don't know what
    i've become.

    but i know that anywhere is safer than here. (Painting: Holy Family Icon by Kelly Latimore)

    --
    Silence is a state of mime.