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As Windows Becomes a Service, Microsoft Needs To Be Transparent About Issues With That Service To Customers. In Recent Weeks, It Has Failed Miserably at That. (zdnet.com)

Veteran technology columnist Ed Bott writes: "Windows as a service" sounded like a good idea in 2015, when Microsoft released Windows 10. But after a terrible October, Microsoft's Windows 10 problems continued in November. Yesterday, an unknown number of devices running Windows 10 suddenly lost their activation status; the owners of those devices were told that they no longer had a valid digital license and were running a "non-genuine copy of Windows." Those activation problems are now apparently resolved, but Microsoft hasn't offered an explanation or an apology. A company spokesperson declined to provide any additional details.

[...] In the Windows-as-a-service era, it's perfectly understandable that problems will occasionally crop up. But customers have a right to expect prompt, accurate notification when those problems occur, and Microsoft is failing badly in that responsibility. For its enterprise customers, Microsoft long ago realized the need for timely and accurate status updates. If your organization is experiencing a problem with Office 365, there's a Service Status dashboard where you can find out what's wrong. Microsoft Azure customers have a similar Azure status dashboard and can even check the resolution of previous problems on the Azure status history page. Windows 10 customers have no similar resources.

5 of 158 comments (clear)

  1. Re: "sounded like a good idea in 2015"?! by Anonymous Coward · · Score: 5, Funny

    Probably because your Windows time service isn't running.

  2. Re:They Don't Care by keithdowsett · · Score: 4, Funny

    It's only a matter of time before complaining about Windows 10 problems will be outlawed by the Microsoft terms of service. These will be enforced globally by satellite strikes from low orbit, all authorised by a presidential decree.

  3. Now THAT's what I call a news headline by grungeman · · Score: 3, Funny

    Putting your opinion straight into the headline and calling it news, that's how you do it. No fucking around, not even pretending to report neutrally. Love that kind of journalism.

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  4. Re:Need to be transparent? Bullshit by theurge14 · · Score: 3, Funny

    I hope this helped convince yourself.

  5. Re:Something doesn't make sense, follow the money by ConceptJunkie · · Score: 3, Funny

    Stupidity does not adequately explain Microsoft, and hasn't for decades.

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