Comcast Forced To Refund $700,000 To Customers Over Misleading Fees (vice.com)
An anonymous reader quotes a report from Motherboard: Comcast has been forced to shell out $700,000 in refunds and cancel the debt of more than 20,000 Massachusetts customers after a state attorney general investigation found the company routinely jacks up consumer bills via a bevy of misleading fees. An investigation by Massachusetts Attorney General Maura Healy found that Comcast routinely advertises one rate, then charges customers up to 40 percent more when the bill for service actually arrives. When shocked customers then tried to cancel or downgrade to cheaper broadband and TV plans, Healy's office found they were socked with a $240 fee for violating long-term contracts. Many users were promised a locked-in rate of $99, but hidden fees and surcharges quickly left many with service plans they couldn't afford, the AG said. Under the new settlement with Massachusetts, Comcast must forgive all outstanding debts for unpaid early termination fees and related late fees, clearly disclose all fees in future advertisements, and train the company's service reps to more clearly outline billing caveats. "Comcast stuck too many Massachusetts customers with lengthy, expensive contracts that left many in debt and others with damaged credit," Healy said in a statement. "Customers have a right to clear information about the products and services they buy. This settlement should encourage the entire cable and telecommunications industry to take a close look at their advertisements and make sure customers are getting a fair offer."
1 minute of profit, poof.
The reason they can get away with it is because the 'taxes' part of the additional fees varies by region and government. Since it varies it can't be a flat advertised price. The 'and fees' part though, should be outright illegal if you advertise a 'price for a service'. This is supposed to be what regulated monopolies and utilities is supposed to not allow happen...
They are refunding them in bitcoin.
It's news like this that proves competition is good. In areas where there are only one or two options for internet and TV, shit like this can happen almost unchecked. Unregulated monopolies are only good for one party, the corporation. Without competition, you get slow and shitty service.
And vote in your mid terms and even your primaries. This is why it's so important to vote. People don't realize how much power elected government officials wield. But I guarantee you Corporations do
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I missed the part of the story where Comcast was punished at all. Lengthy costly lawsuits and in the end they only have to give the money back with no punitive penalties? That's a real sweet deal there.
-- All that is necessary for the triumph of evil is that good men do nothing. -- Edmund Burke
If you try that in Europe there's a very good chance you will end up in a criminal court and you are probably then going to jail.
I've never understood why you Americans take so much abuse just because it's dished out by a private company.
This would never happen here.
Comcast by far is a ruthless evil company. But, if customers were not so stupid and ask questions and read their contracts they would know that they are riddled with tacked on fee's. I have to use Comcast for broadband because its the only option for decent speed unless you can deal with DSL speed. But beyond that service, I would never give Comcast a Dime for anything else. I buy my own modem and router to say the ridiculous rental fee's.
Comcast is really a garbage company eh
I have Charter in Lincoln, NE, which is a former Time Warner Cable area. Charter is raising the broadcast TV surcharge yet again, claiming it represents the cost of providing broadcast TV channels. While there are carriage fees for local channels, the fees are standardized across the country and almost certainly don't represent the cost of broadcast TV channels in this market. Both Omaha and Lincoln channels used to be available on cable systems in Lincoln, but those have been dropped over time. Charter has dropped both WOWT and KETV, the NBC and ABC affiliates in Omaha, the latter of which occurred just a few months ago. It's hard to believe that this surcharge represents the actual carriage fees, especially as Charter has been dropping broadcast TV channels. While Charter doesn't have contracts, these extra fees and surcharges should be illegal.
Nobody ever regretted buying their way out of their contract. $240 is a lot, but it's not a lot-lot, and it's better than being stuck upside down in a contract you can't afford.
moox. for a new generation.
I'm in Manchester, NH and found internet service from GWI. They're mostly a Maine ISP, but they have a few outreaches to neighboring states. I was told by the installation tech that I'm the furthest west he's gone. I haven't had any service issues for the 1.5 years I've been with them. ~$20 promo rates then ~$40 monthly with no contract. I use my own modem. All the websites I access work fine, and I'm a heavy media consumer.
Consider switching if Comcast is still using you.
Where it said "Comcast stuck too many Massachusetts customers." So if they had only screwed fewer customers they would have been happy to overlook that little problem with billing.
Disincorporate Comcast in the entirety and execute the stockholders.
Their behavior is cruel and exploitative, though not unusual at all. So we need to stop it.
Once and for all.
Nobody ever regretted buying their way out of their contract. $240 is a lot, but it's not a lot-lot, and it's better than being stuck upside down in a contract you can't afford.
When you get the cards in the mail that say something like, "Get Comcast for just $X a month!!" and there's an asterisk at the bottom that says something vague about "terms and conditions may apply" and other bullshit.
When you ask the rep that answers the toll free number about it, they demand ALL of your information first and then do NOT give you the details.
Total assholes.
Comcast is unethical, liars, and if they can't be honest - especially with the outrageous fees they charge - they shouldn't' be in business.
See subject: I'm so sick & tired of /. BULLIES. You shitweasels have nothing better to do than HARASS, STALK & IMPERSONATE little ol' me. I've done absolutely NOTHING wrong & just try to make everyone's lives better w/ my work that stops ads & malware.
* As soon as I post, I'm CENSORED to -1 w/ ABUSED downmodpoints by bullies like ZIP, who even admit to this. I caught c6gunner mocking then IMPERSONATING me when he forgot to log out. Zontar mailed me a postcard w/ THREATS on it, then LIES & STALKS me. All because you JEALOUS JOWIE "ne'er-do-wells" KNOW I'm World-Class & you're shit. It's why you hide behind FAKE names & UNIDENTIFIABLE ANONYMOUS.
I'm even improving my already GREAT PHYSIQUE by getting calf implants while you weezils sit around all day on /. STALKING & HARASSING your BETTERS. I repeatedly dust the no-mind bullshit blatherings you BULLIES post to attack me. Like always I WIN & YOU LOSE.
APK
P.S.=> This BULLYING of me is SO UNFAIR & is probably a HATE CRIME because I'm gay. GROW UP... apk
That'll show them. Any company that is caught scamming that many people deserves to be shut down, no if's and's or but's.
I missed the part of the story where Comcast was punished at all. Lengthy costly lawsuits and in the end they only have to give the money back with no punitive penalties? That's a real sweet deal there.
You're in the wrong profession then. You should be the CEO of a monopoly.
http://fortune.com/2017/06/27/executives-prison-financial-crisis-criminal-justice/
Fuck Comcast! Thank is all.
Did you use Facebook? Buffoon.
See how STUPID "ZIP" (Zach Patterson) the CHIMP is (tried to take credit for what I solved before him) https://tech.slashdot.org/comm... (he needs to LEARN TO READ)!
I even SHOW ways to do it YOURSELF https://tech.slashdot.org/comm... (he couldn't).
Delphi/FreePascal/ObjectPascal HAS no issue w/ null-term'd string bufferoverflows - C does, C++ can UNLESS you do what I said 1st loser.
Tell us about CODE SIGNING (which has been STOLEN & ABUSED) https://www.helpnetsecurity.co... MY METHOD CAN'T BE (upmodded +2 INTERESTING in CODING FOR DEFCON no less) https://it.slashdot.org/commen...
"I'm a much better programmer than APK" - by Anonymous Coward ZIP on Monday October 08, 2018 @11:27PM (#57449082) FROM https://yro.slashdot.org/comme...
BIG TALK - Yet ZIP has nothing to show in programs. I can https://news.slashdot.org/comm... from registered /.ers liking/using/praising my work (& 100k users worldwide too). He can't.
LIAR ZIP says he has no account "I don't have an account, so I don't have mod points" https://news.slashdot.org/comm...
Yet LIAR ZIP says he downmods my posts (IMPOSSIBLE MINUS AN ACCOUNT on /.): "I down-modded a few of your post on other threads" - by Anonymous Coward "ZIP" on Thursday October 11, 2018 @11:31AM (#57461058) FROM https://yro.slashdot.org/comme...
APK
P.S.=> KEEP IMPERSONATING ME CHIMP - this comes out every time, lol!... apk
This BULLYING of me is SO UNFAIR & is probably a HATE CRIME because I'm gay. GROW UP... apk
1. whining isnt productive
2. your ip addr says youre not who you say you are
3. think it's a crime? press charges.
4. in the overall scheme of things, you should be focused on the surgery, kemo & rad, not this s**t.
I had a one-year contract, moved a couple blocks, they insisted on canceling the contract, creating a new account, and jacking my rate up $40/month... after telling me when I got the contract that moving it to another address was no problem.
I've abandoned my search for truth; now I'm just looking for some useful delusions.
"The reason they can get away with it is because the 'taxes' part of the additional fees varies by region and government. Since it varies it can't be a flat advertised price."
There is no obligation to make the customer pay taxes and fees individually on top of the prices as opposed to including them in the price. As an example, my T-Mobile $60 per month wireless plan results in me being billed exactly $60 per month. Any taxes and fees are paid out of that $60 dollars.
In my country, all mandatory/monthly fees must be included in the quoted price. This is a failure of government to enforce truth in advertising and a failure of voters to hold the government accountable.
So, how is that capitalism working out for you?
Privacy begins with
...at least it's a start. The real question is, why is this only for Massachusetts? This should be nation-wide.
And, being forced to tell the truth in their ads moving forward? Such harsh punishment...
Baby steps. Hopefully their competitors will take note.
Went to mark insightful and let go of the mouse button too soon. :P :P :P