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Ask Slashdot: How Can You Find a Good IT Consultant?
Slashdot reader Thelasko says his wife manages a small eight-person business -- but remains unhappy with the company's IT consultant:
She's had endless problems with Windows 10 Pro's update system causing downtime. Anytime she calls the IT consultant, they don't resolve issues to her satisfaction, and the company gets stuck with a large bill. She's resorted to researching and providing support for the company network herself.
The contract is up at the end of the year, and she wants to find a new consultant. The company owner however, doesn't want to switch because all of the work the consultant provided is covered under a "warranty" for 3 years (the company typically gets charged). I don't work in IT myself, and am unable to provide advice. What should they do? How would Slashdot find a reputable consultant?
Leave your best answers in the comments. How can you find a good IT consultant?
The contract is up at the end of the year, and she wants to find a new consultant. The company owner however, doesn't want to switch because all of the work the consultant provided is covered under a "warranty" for 3 years (the company typically gets charged). I don't work in IT myself, and am unable to provide advice. What should they do? How would Slashdot find a reputable consultant?
Leave your best answers in the comments. How can you find a good IT consultant?
Neither belongs on Slashdot. Not to say there aren't people working in the midst of IT or politics that are actual nerds, but any of them that would use the term "IT" or talk about politics in a nerd forum are likely clueless posers. Likewise, anyone who uses the term "geek out", who watches "The Big Bang Theory", or any of the thousand variants of hipsters constant testing my gag reflex.
The real problem is that she is blaming the wrong people. The issue lies with those who designed windows update. It is unreasonable to expect third parties to fix design flaws for software they do not control. I have never seen such an error prone process for what should amount to copying files to directories and running a few scripts. It's worse than updating a 6 month stale gentoo installation.