No More Paperwork: Estonia Edges Toward Digital Government (apnews.com)

In the Estonian capital of Tallinn, three-day-old Oskar Lunde sleeps soundly in his hospital cot, snuggled into a lime green blanket decorated with red butterflies. Across the room, his father turns on a laptop. "Now we will register our child," Andrejs Lunde says with gravity as he inserts his ID card into the card reader. His wife, Olga, looks on proudly. And just like that, Oskar is Estonia's newest citizen. No paper. No fuss. From a report: This Baltic nation of 1.3 million people is engaged in an ambitious project to make government administration completely digital to reduce bureaucracy, increase transparency and boost economic growth. As more countries shift their services online, Estonia's experiment offers a glimpse of how interacting with the state might be for future generations. Need a prescription? It's online. Need someone at City Hall? No lines there -- or even at the Department of Motor Vehicles! On the school front, parents can see whether their children's homework was done on time.

Estonia has created one platform that supports electronic authentication and digital signatures to enable paperless communications across both the private and public sectors. There are still a few things that you can't do electronically in Estonia: marry, divorce or transfer property -- and that's only because the government has decided it was important to turn up in person for some big life events. This spring, government aims to go even further. If Oskar had been born a few months later, he would have been registered automatically, with his parents receiving an email welcoming him into the nation.

Comments

Re:How convenient

[Kjella]

When I need information it's now one-stop shopping in Estonia. All the people's information in one convenient place. No muss, no fuss, Hack once and live a lifetime.

Actually the reason identity theft is such a big deal in the US is because having the information is generally sufficient. If I doxed myself here in Norway you could certainly do a lot of annoying things, but you'd find that for anything of real importance you'd either have to use an electronic signature or show up in person. Just having my person number (DOB + sex marker + unique counter), name, address etc. doesn't really get you very far. And while all my data is connected through the same unique identifier they're still kept by many different branches of government, you might say one common login gives access to everything but what happens in other nations? Surely there must be some level of standardization that DOB + SSN + whatever = ID. Unless you're going for the "the only way to win is not to play" solution by physically standing in line at a government office for everything.

Imagine a country with a population less than the city of Philadelphia being taken down when nothing works because somehow, mysteriously, large amounts of data are lost or corrupted.

Nobody's back end system is paper based anymore. Sure you might say that by exposing it over the Internet you're adding additional threats but the real high level hacks are often still an inside job or targeting the employees. We've had online banking here now for a couple decades, I've still not heard of anyone hacking their way to the core bank systems through the client, it's such an obvious way into the system that the protocol is completely locked down. It could make denial-of-service easier, but you still have to consider a power failure or an idiot with a backhoe and work on contingencies anyway. And don't forget how much else depends on the Internet these days, if it stops tons of B2C and B2B solutions won't work. It's not just the government's problem.

Re:First post from Tallinn, Estonia

[Applehu Akbar]

...and thumbs down on where this country is going.

In a backward and paper-based country, a cyberattack that disables things properly will hurt. Over here, it will cripple.

But at the same time, online access to government offices is a huge time saver. When people get it, they don't want to go back, any more than we would want to go back to having to schedule a library visit to look up any kind of reference information.

We can't avoid having to fix the online security problem.

Re:How convenient

[Kjella]

Those are token forces. Unless the Estonian, Latvian, and Lithuanian armies are able to deal with massive armour and airborne invasions and delay the Russians for a significant amount of time while NATO forces deploy to the theatre the Russians can overrun those countries in hours and judging from what I've seen in terms of training of Baltic forces by NATO that seems to be the strategy.

They're token forces in military terms, but not in political terms. Pretty much all the front line troops are there to escalate it to a proper war and invoke Article 5, there's no country in Europe that can defeat Russia alone. And while the US might drag their feet on becoming involved in another overseas war no country in Europe is going to let Russia go on a Hitler-like series of annexations. They can take the Baltics, but then WW3 has begun.