New Evernote CEO Vows To Spend 2019 Fixing Note-Taking App's Long List of Problems (venturebeat.com)

Rather than serving up platitudes about innovation, the man charged with saving former unicorn Evernote says his priority this year is addressing the long list of user complaints. From a report: Despite some progress, Evernote continued to struggle last year, cutting 15 percent of its staff and losing many top executives.So what doesn't work? Lots of stuff, much of it very basic, new CEO Ian Small says: "Frankly, it's a bit disingenuous for me to try to get our most dedicated users all fired up about inventing the future of Evernote when exactly those same people are the ones who know best that sync doesn't always work right. Or that Evernote on Windows is a bit tired, and is missing features that are found on the Mac version. Or that each version of Evernote seems to work slightly differently, and exhibits its own unique collection of bugs and undesirable behaviors. Or that Evernote on mobile devices sometimes feels like a pared-down version of a powerful desktop app, instead of a mobile-first view into a powerful cloud-enabled productivity environment." Small says these problems have lingered for years and were well-known, but he didn't want to get into why they weren't fixed sooner. Instead, he promises the main focus of 2019 will be dealing with these and numerous other issues.

Comments

That's what happens

[phantomfive]

That's what happens when you only fix the p1 and p2 bugs and let the other ones sit in your bug tracker forever. Eventually the "little annoyances" grow up and are overwhelming.

Finally! I hope they actually do...

[azcoyote]

I've used Evernote for years as part of my academic research, and I have hovered between paying for it and ditching it altogether. Every time I look into the premium version, it's clear that it's a boatload of money for features I will never use. On top of that, the "UX" gets worse and worse and it becomes less and less of a productive program, for example as they keep hiding the actual notebooks deeper behind buttons and menus. Sometimes, then, I think about jumping ship and switching everything over to OneNote, but it's hard to trust Microsoft with much of anything, and OneNote has lost data for me before.