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Samsung Phone Users Perturbed To Find They Can't Delete Facebook (bloomberg.com)

An anonymous reader quotes a report from Bloomberg: Nick Winke, a photographer in the Pacific northwest, was perusing internet forums when he came across a complaint that alarmed him: On certain Samsung Electronics Co. smartphones, users aren't allowed to delete the Facebook app. Winke bought his Samsung Galaxy S8, an Android-based device that comes with Facebook's social network already installed, when it was introduced in 2017. He has used the Facebook app to connect with old friends and to share pictures of natural landscapes and his Siamese cat -- but he didn't want to be stuck with it. He tried to remove the program from his phone, but the chatter proved true -- it was undeletable. He found only an option to "disable," and he wasn't sure what that meant.

A Facebook spokesperson said the disabled version of the app acts like it's been deleted, so it doesn't continue collecting data or sending information back to Facebook. But there's rarely communication with the consumer about the process. The Menlo Park, California-based company said whether the app is deletable or not depends on various pre-install deals Facebook has made with phone manufacturers, operating systems and mobile operators around the world over the years, including Samsung. Facebook, the world's largest social network, wouldn't disclose the financial nature of the agreements, but said they're meant to give the consumer "the best" phone experience right after opening the box.

5 of 315 comments (clear)

  1. Re:Not even close to a new issue by Iwastheone · · Score: 5, Interesting

    My MotoE4 came preloaded with FB App Installer, FB App Manager, Messenger, Snapchat, Amazon, Amazon Prime, Amazon Music & NativeDropboxAgent. All get disabled/Force Stopped, then after a reboot or a few months go by and they all become magically enabled again

  2. Not really shocking by LubosD · · Score: 5, Interesting

    This isn't really shocking. If the app is part of the system image, then the app cannot be normally deleted, because the system image is read-only and only touched during system updates. Disabling the app DOES have the same effect as deleting it, except it doesn't free up any storage space.

  3. Re:Don't sugarcoat the turd by grep+-v+'.*'+* · · Score: 4, Interesting

    True, but like the article said, hit DISABLE not DELETE. You have a complicated device that only looks simple -- if you don't understand something, RTFM (but like where?) until you're comfortable with things.

    The FB app is being kept there for your own safety and convenience -- why if it's *not* there you'd soon be ostracised by your friends. That is, the few you might have left.

    Of course this is all bogus -- it takes up "zero" user space since it's kept in ROM space, and that's of course why it's unable to be deleted. (Unless you root.) But the day after the phone's released it'll need an update that lives in user data space, so all they're doing of course it forcing the app available if you would like to click on it, on purpose or by mistake. Besides, FB pays the vendor/provider so you've saved Big Bucks (entire tenths of pennies!) by having it there.

    That's a really nice phone you've got there, shame if something wereN'T to happen to it.

    And honest, have you talked to users? They want WHAT they want WHEN they want it HOW they want it, and when you give it to them When they want How they wanted it oops they've changed their mind and now want something else.

    --
    If the universe is someone's simulation -- does that mean the stars are just stuck pixels?
  4. I wonder how that plays with Not-Facebook-Members by Sique · · Score: 4, Interesting

    As I am not on Facebook (never was), any enabled Facebook-App means that the phone is sending my data to a company I don't have a contract with. And I don't see that there is any agreement between the company and me signed or otherwise agreed upon, that they are entitled to my data, and they didn't present me with any list of things they are intending to do with my data.

    --
    .sig: Sique *sigh*
  5. Interesting play on words.. by sycodon · · Score: 4, Interesting

    If it "Acts" like it's been deleted, then that suggests it is actually running and therefor able to, "act".

    Is this an unfortunate and awkward statement on their part, or is it a deliberate effort to suggest the app is inert while being truthful about that fact the app is still running?

    Don't put anything past the lawyers.

    --
    When Fascism comes to America, it will call itself Anti-Fascism, and tell you to give up your guns.