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Elon Musk Wants Teslas to Automatically Call a Tow Truck When Something Breaks (techcrunch.com)
An anonymous reader quotes TechCrunch:
In September of last year, Elon Musk promised to make fixing service times a priority. On an earnings call, he outlined two ways they're working on it: more spare parts at service centers, and giving Tesla cars the ability to automatically get the process started by calling a tow truck as soon as it detects an issue. Said Elon on the call:
The next thing we want to add is if a car detects something wrong -- like a flat tire or a drive unit failure -- that before the car has even come to a halt, there's a tow truck and service loaner on the way.
False alarm? Don't want a tow truck to show up? You'll be able to cancel it through the in-dash display.
Musk didn't provide a time frame for when this feature would become available.
The next thing we want to add is if a car detects something wrong -- like a flat tire or a drive unit failure -- that before the car has even come to a halt, there's a tow truck and service loaner on the way.
False alarm? Don't want a tow truck to show up? You'll be able to cancel it through the in-dash display.
Musk didn't provide a time frame for when this feature would become available.
To prevent people going to independent repair shops (like Rich's elecrified-garage)? Also how often does this really happen. This like never happened with the 6 or so Volkswagen of my parents (I'm not into cars). Or are Tesla's simply so unreliable? :-/
I have had two instances of needing service for my Tesla Model 3. One was a defective windshield wiper (replaced free), the second, minor damage from road debris (reasonable cost). In both cases a Tesla Service van was dispatched to my home and repairs done on my premises. So I think they "get" service. I think of it as "You don't go to the garage, the garage comes to you", which is typical of Musk's out-of-the-box thinking. Fanboi? You bet!