Is It Time For Apple To Acknowledge Flexgate? (macobserver.com)

Posted by BeauHD on Tuesday March 19, 2019 @11:30AM from the it's-really-real dept.

In January 2019, iFixit revealed a design flaw where the ribbon cable that connects the body of some MacBook Pros to their display wears down too quickly, causing uneven backlighting at the bottom of the display. There now appears to be growing frustration among users at Apple's reaction. Vlad Savov from The Verge said it is time for the company to acknowledge and deal with the issue: A petition, now numbering more than 15,000, would beg to differ. It calls for Apple to publicly recognize Flexgate as a design flaw, and to commit to repair all MacBook Pro laptops affected by it. I think that's exactly what Apple should do, and it's no less than we should expect from a company that touts its reliability and user satisfaction numbers any chance it gets. No one should have to pay upwards of $500 to replace an entire display just because Apple (a) decided to affix a fragile cable to one of the most expensive components in its MacBook Pro, and (b) miscalculated the necessary length of that cable in its first design.

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No it's not. by thegarbz · 2019-03-19 12:00 · Score: 5, Insightful

It's time the people in the USA actually got some consumer protection laws and ombudsmen to represent consumer interest so that *any* company is forced to actually address design flaws or other things they do that prevent their product from being fit for purpose.