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Multiple US Airlines Hit By Flight Check-in and Booking Systems Outage (nbcbayarea.com)

A computer system that airlines use for check-in kiosks, booking and more was experiencing issues on Tuesday, apparently affecting multiple air carriers. From a report: There were widespread reports on social media of air passengers inconvenienced by the outage, with long lines at airports across the country. Sabre Airline Solutions released this statement shortly before noon Eastern Time: "We are aware of the issues facing some of our customers. Recovery is in progress. We apologize for the inconvenience." The company was tweeting that statement to people who took note of the outage. American Airlines flagged the issue, saying in a statement that Sabre was "experiencing a technical issue that is impacting multiple carriers, including American Airlines. Sabre is working to resolve the issue as quickly as possible, and we apologize to our customers for the inconvenience." American later said that the issue with Sabre's system "has been resolved."

41 comments

  1. this is what happens when you farm out your softwa by Anonymous Coward · · Score: 0

    One would think a company as large as American could handle writing their own software instead of farming it out to India

  2. Re: this is what happens when you farm out your so by Anonymous Coward · · Score: 0, Funny

    Thanks, Obama.

  3. It mustabeen hackers, with hacks, hacking! by Anonymous Coward · · Score: 0

    Because what else could it possibly have been? It's always hackers, with hacks, hacking!!!1!

    1. Re:It mustabeen hackers, with hacks, hacking! by Anonymous Coward · · Score: 0

      It says OUTAGE, not treasonous kompromat OUTRAGE, comrade incel GOP! Besides, Roger Stone is already spilling his guts... as are his 16 old cell phones, it won't be long now, lol.

    2. Re: It mustabeen hackers, with hacks, hacking! by Anonymous Coward · · Score: 0

      Putin ordered it, to help Trump win in 2020. Real news says so.

  4. Re:this is what happens when you farm out your sof by LazarusQLong · · Score: 2

    its not American Airlines, as TFA says. it is the underlying booking system that has been in use for decades called Sabre. Nothing to do with India, actually.

    --
    "Governments have been dominated by the corporate entities and citizens have ceased to matter in public policy" true in
  5. damn it by Anonymous Coward · · Score: 0

    which airline hired creimer by mistake

    he probably spent all morning writing his latest screed about how his evil trolls forced him off slashdot instead of patching the servers

    1. Re:damn it by Anonymous Coward · · Score: 0

      Creimer posted his walk-through montage video of the 2019 Silicon Valley Auto Show this morning.

    2. Re:damn it by Anonymous Coward · · Score: 0

      how did it feel looking at things like that then riding the bus home to your stinky one room studio apartment

    3. Re:damn it by Anonymous Coward · · Score: 0

      Not everyone places an emotional value on cars. The cost of ownership can outweigh the convenience of having one. Depending on your circumstances, taking the bus or Uber can be an inexpensive means of transportation.

    4. Re:damn it by Anonymous Coward · · Score: 0

      nice deflection as usual chris
      i asked YOU how YOU feel
      not some boring-ass tiresome word salad that even you don't believe

    5. Re:damn it by Anonymous Coward · · Score: 0
      I'm not Chris. I'm the Random AC who trolls you in response to your idiotic comments about Chris. The quote below was from Chris on his video.

      This week's first bonus video should have gone up sooner but sat on the back burner. I prefer classic auto shows than seeing the latest models from local dealerships. When the San Jose Convention Center opened 30 years ago, my father and I caught a bus downtown to attend a free classic auto show.

  6. Sah-Brea by BringsApples · · Score: 1

    The Sabre Song as sung by Andy & Erin from The Office. In honor of a great way to spell a name.

    --
    Politics; n. : A religion whereby man is god.
    1. Re:Sah-Brea by Anonymous Coward · · Score: 0

      Ha! First thing I thought of, too.

  7. root cause? by cellocgw · · Score: 1

    Might be interesting to know whether Sabre just found some bugs in their current code version, in some ancient code; or whether some hardware went kablooie.

    --
    https://app.box.com/WitthoftResume Code: https://github.com/cellocgw
    1. Re:root cause? by Anonymous Coward · · Score: 1

      it was probably a 12AX7 dual triode that blew in rack #12

      they found a pool of vanilla soy latte around the computer

      it is a mystery who could be responsible

    2. Re:root cause? by geekmux · · Score: 1

      it was probably a 12AX7 dual triode that blew in rack #12

      they found a pool of vanilla soy latte around the computer

      it is a mystery who could be responsible

      The IT hipster called.

      He's on his way back to work with a replacement 12AX7 he got from his toaster.

      Yeah, I know. Good thing that toaster wasn't running EL34s...

    3. Re:root cause? by Anonymous Coward · · Score: 0

      You fool! 12ax7 is a low power tube, EL34 a high power tube. You shouldn't even whisper of them in the same breath.

      Besides, we all know it's actually ECC82/ECC83 and 6L6GC that actually matter.

      Though the KT77s are a nice compromise between EL34 and 6L6, though a 6550 offers a differential power draw.

      FUCK! My inner hipster and my inner guitar nerd just ran into each other! HELP! INTERNAL BRAIN BATTLE!

    4. Re:root cause? by Anonymous Coward · · Score: 0

      Not creimer. He drinks skinny vanilla lattes (sugar-free syrup in non-fat milk).

    5. Re:root cause? by Anonymous Coward · · Score: 0

      who the fuck is creimer
      he sounds like a douche or a tool

    6. Re:root cause? by geekmux · · Score: 1

      You fool! 12ax7 is a low power tube, EL34 a high power tube. You shouldn't even whisper of them in the same breath.

      I know they're low power.

      (whispers) Hipsters like their bread lightly toasted.

      Apparently 96-grain bread burns easily, and of course it must be the proper light toast texture to support the mandatory avocado.

  8. Re: this is what happens when you farm out your so by Anonymous Coward · · Score: 1

    https://www.sabre.com/insights/tag/india/?post_type=releases

  9. airlines and their passengers by Anonymous Coward · · Score: 0

    airlines and their passengers deserve everything bad that happens.

  10. Spotted the impostor by Anonymous Coward · · Score: 0

    There is no such thing as a "comrade incel". The party does not allow unproductive citizens.

    1. Re:Spotted the impostor by Anonymous Coward · · Score: 0

      They are put to "other duty" - Vladimir's moist pudenda requires hourly attention. He almost didn't make it through the Helsinki conference but luckily, Trump was salivating at the time. Crisis averted, ahhh... slurp. *(Treason sounds)

  11. Why lie about Russia if you're innocent? by Anonymous Coward · · Score: 0

    Real news says Barr lied about the Mueller report and just had an investigation opened on his own fat faggot traitor ass. Trump dies in prison either way.

    The system works, eventually.

    1. Re:Why lie about Russia if you're innocent? by Anonymous Coward · · Score: 0

      Real news says Barr lied about the Mueller report and just had an investigation opened on his own fat faggot traitor ass. Trump dies in prison either way.

      The system works, eventually.

      Goodie, lets tie the check in system to politics. Because eveyrthing is always one persons fault.

  12. Maybe internet related by DaveSewhuk · · Score: 1

    We had phone/internet outage on CenturyLink aka Level3 around then. Putting on tin-foil hat, maybe they were related.

    1. Re:Maybe internet related by kingbilly · · Score: 1

      Google's XMPP was dropping everyone here around then too. We haven't had a problem with XMPP in 2-3 years until today.

  13. Re:this is what happens when you farm out your sof by LifesABeach · · Score: 2, Interesting

    A light fact checking of Sabre's software development habits shows that H1Btards were and are very much involved. A light glance at the screens at an airport Sabre kiosk shows a windows solution that its clients get to choke on. Even to the most Republican Hypocrite Pervert Ivan will admit that Revenue, not Efficient was the measure of success-litanies championed at Sabre.

  14. Re: this is what happens when you farm out your so by Anonymous Coward · · Score: 0

    Your fox overlords appreciate your continued stupidity.

  15. Re:this is what happens when you farm out your sof by Anonymous Coward · · Score: 0

    its not American Airlines, as TFA says. it is the underlying booking system that has been in use for decades called Sabre.

    Nothing to do with India, actually.

    IIRC Sabre was a division of AA some years back. I remember using it along Amadeus and Galileo.

  16. Re:this is what happens when you farm out your sof by Anonymous Coward · · Score: 0

    One would think a company as large as American could handle writing their own software instead of farming it out to India

    This is not some random software/networking glitch.

    This is a retaliatory attack, but only the first.

    The FBI busts Dream Market on the dark web, people on the dark web start taking down US infrastructure in response. The US is far more target-rich and vulnerable than the dark web. Next, I'm guessing that it will be the US electrical grid and US TLA/LEA assets if they don't back down. The US DOJ will be writing reports with pencil & paper by candlelight while trying to stave off the angry mobs without power or food who will want to hang them.

  17. Re:this is what happens when you farm out your sof by Anonymous Coward · · Score: 0

    SABRE was originally created by American Airlines in the late 1950s, only becoming an independent company in 2000.

    dom

  18. Re:this is what happens when you farm out your sof by radarskiy · · Score: 1

    One would think a company as large as American could handle writing their own software instead of farming it out to India

    American Airlines created Sabre in 1960.

  19. If the FAA can survive a major outage... by apenzott · · Score: 1

    If the FAA can survive a system-wide computer outage and land every plane that was launched safely, what is the fail-safe system that can allow airlines to check-in passengers in the event of such an outage.

    Answer:
    Paper tickets, pre-printed manifests with the expected (confirmed) passengers expecting to board the flights, with space to write-in any pop-up standby passengers.

    That racket you hear at the check-in gate is an impact printer (usually dot matrix) printing multiple carbon copies of the final manifests before departure. This is a carry-over from earlier FAA rules requiring such a paper trail (with signatures) in duplicates.

    --
    The Roman Rule: The one who says it cannot be done shall not interrupt the one who is doing it.
    1. Re:If the FAA can survive a major outage... by Talderas · · Score: 1

      I was at an airport affected by this outage when it happened. There were at least three distinct issues with this outage which your solution would only feasibly address one.

      The first problem was that tickets were not able to be printed. If you arrived at the airport expecting to check in for your reservation and print your boarding pass then you would not have been able to receive it. Your printed ticket and pre-printed passenger manifest doesn't help here if the problem is the passengers can't get their ticket printed.

      The second problem was that the TSA checkpoints shut down. This was the largest of the issues. Your pre-printed boarding lists would have been extremely inefficient as they would need a list for all flights from the airport going forward for a reasonable period of time (at least the next 6 hours, possibly more). This physical list would possibly need to be duplicated. It wouldn't be an issue if the TSA could just do security without requiring the boarding pass but their mandate is to only allow ticketed passengers into the terminals.

      The third problem is the only one that your solution would have readily helped, and that was with boarding. I witnessed my flight and another with delayed boarding. If they had a pre-printed manifest they could have began boarding, however, they delayed boarding partially because the first two issues were keeping passengers from getting to the gates in a timely manner. They also aren't going to board passengers on a plane just to have them sit there waiting. Realistically, this would have only worked for the flights that were supposed to board early in the outage. The snowball effect from the first two problems would have increased the number of empty seats and missed flights if they kept sending planes up.

      --
      "Lack of speed can be overcome. In the worst case by patience." --Znork
  20. Re:this is what happens when you farm out your sof by parkinglot777 · · Score: 1

    One would think a company as large as American could handle writing their own software instead of farming it out to India

    I thought that this is not a software but rather hardware issue (keyword -- system outage). What make you think that it is a software? Just because the software company released a statement, this doesn't mean it is a software issue.

  21. Re: this is what happens when you farm out your so by Anonymous Coward · · Score: 0

    SABRE came from the SAGE radar targeting and tracking system.

  22. Goddamn Huawei, again !!! by Anonymous Coward · · Score: 0

    One would think a company as large as American could handle writing their own software instead of farming it out to India

    This is not some random software/networking glitch.

    This is a retaliatory attack, but only the first.

    I know it !

    IT MUST BE HUAWEI !!!