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BellAtlantic ADSL absurdity

Posted by ryuzaki0 on from the amusing-things-to-read dept.

Aleks writes "MacInTouch.com has an absurd story about BellAtlantic ADSL and its non-sensical policy about supporting only Windows machines (and only iMac). If you wanna see an excercise in human innanity and corporate logic, read it at here " It pained me to read this. I can't fathom the world we live in sometimes. Anyway this is amusing enough to read, but you might suffer sympathy frusteration.

1 of 136 comments (clear)

  1. Think it's Steve's fault by Alan+Shutko · · Score: 2

    Having worked tech support before, it's pretty clear to me that Bell Atlantic isn't supporting Macs other than the iMac because they don't have enough knowledge in-house to train their techs to do the installs, write docs for users, etc. This is pretty standard.

    I'm sure that if Steve didn't go off on this whole "My Mac is just like any other Mac" he could have gotten service. For example, by explaining that he's capable of handling all client-side issues and giving them the information they need, he'd probably get a response like "Great. We can't help you with problems unless you show they're on our end, but we'll hook you up." They already do stuff like that with third-party ethernet cards.

    Instead, Steve went off frothing at the mouth and tried to force them to support his machine at the same level as an iMac, because it's the exact same thing. Is it surprising that a confrontational customer is going to get blown off?