Sitting in front of me are 2 machines from Penguin Computing. All in all there good machines. My biggest issues with Pengin is SERVICE!!!! The computers were deliverd 2 1/2 weeks late, one monitor short, one secure web server short and no manuals for the SCSI card or tape drive. I also never got a detailed description of each computer I had purchased. (Even after asking them 3 times for them).
Calling for tech support was even more fun. I guess I thought they would have had a detailed description of each computer they had "Custom Built" for me, but now I just assume each order form must get tossed out a window after a computer is shipped. I was trying to get X working right and called to ask them to lookup and tell me what video card was in my computer, they had no idea who I was, or what type of computer I had purchased, even after giving them the serial number.
And if your interested, check out the technical support area on there site.
http://www.rightnowtech.com/cgi-bin/penguin?faq
WOW, a whole 11 questions.
I guess all I have to say is this baby penguin makes some nice hardware, but had better beef up on service if they want to play with the big penguins.
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Sitting in front of me are 2 machines from Penguin Computing. All in all there good machines. My biggest issues with Pengin is SERVICE!!!! The computers were deliverd 2 1/2 weeks late, one monitor short, one secure web server short and no manuals for the SCSI card or tape drive. I also never got a detailed description of each computer I had purchased. (Even after asking them 3 times for them).
Calling for tech support was even more fun. I guess I thought they would have had a detailed description of each computer they had "Custom Built" for me, but now I just assume each order form must get tossed out a window after a computer is shipped. I was trying to get X working right and called to ask them to lookup and tell me what video card was in my computer, they had no idea who I was, or what type of computer I had purchased, even after giving them the serial number.
And if your interested, check out the technical support area on there site.
http://www.rightnowtech.com/cgi-bin/penguin?faq
WOW, a whole 11 questions.
I guess all I have to say is this baby penguin makes some nice hardware, but had better beef up on service if they want to play with the big penguins.