Seriously...all of Verizon's reps are to blame
on
Verizon Can't Do Math
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· Score: 1
This audio was definitely good entertainment; just listening to the man's incredible patience trying to unsuccessfully explain to a couple oafs the difference between dollars and cents was both painful and hilarious.
He was smart when he called because he was verbally (verbally is key) quoted "point zero zero two cents", and made sure they got that specifically in the contract. It is highly probable the Verizon employee on the other end of the line saw "$0.002" and erroneously read aloud "point zero zero two cents". Now, he did sign the contract, and it probably did say $0.002 in it, but how can you fault him when the Verizon rep said something on the phone and it turns out to be different in the contract?
It even says $0.002 (clearly dollars) on Verizon's website: http://www.verizonwireless.com/b2c/businessSolutio ns/global/globalaccesspriceandcoverage.jsp?section =smallMediumBusine
The problem here is these Verizon reps. Because they see a decimal together with a $, they are inclined to read "cents" instead of the proper "dollars". They probably will end up costing their company a lot of bad publicity, and around $70. (That's dollars:)
I recall a similar case although it was minor: McDonald's (or some other joint) had some deal for.99 cents (they actually had the cents symbol and not $), and a guy went in and ordered 10 of them and was charged around $10 when he should have been charged $1. It was settled in his favor, of course, but this Verizon case is different because he was verbally given something different than what he was given in print. Still, I believe this guy has everything going for him.
Just my two cents.:)
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This audio was definitely good entertainment; just listening to the man's incredible patience trying to unsuccessfully explain to a couple oafs the difference between dollars and cents was both painful and hilarious. He was smart when he called because he was verbally (verbally is key) quoted "point zero zero two cents", and made sure they got that specifically in the contract. It is highly probable the Verizon employee on the other end of the line saw "$0.002" and erroneously read aloud "point zero zero two cents". Now, he did sign the contract, and it probably did say $0.002 in it, but how can you fault him when the Verizon rep said something on the phone and it turns out to be different in the contract? It even says $0.002 (clearly dollars) on Verizon's website: http://www.verizonwireless.com/b2c/businessSolutio ns/global/globalaccesspriceandcoverage.jsp?section =smallMediumBusine
The problem here is these Verizon reps. Because they see a decimal together with a $, they are inclined to read "cents" instead of the proper "dollars". They probably will end up costing their company a lot of bad publicity, and around $70. (That's dollars:)
I recall a similar case although it was minor: McDonald's (or some other joint) had some deal for .99 cents (they actually had the cents symbol and not $), and a guy went in and ordered 10 of them and was charged around $10 when he should have been charged $1. It was settled in his favor, of course, but this Verizon case is different because he was verbally given something different than what he was given in print. Still, I believe this guy has everything going for him.
Just my two cents. :)