I've quit every job on the spot with a written resignation letter, or during a vacation, and always got any outstanding money due back to me and even good references. They have no right to sue you, unless you signed a contract stating you would never leave the comapany under whatever circumstances.
Believe it or not, Remedy is the best tracking software I've used as a Tier 1 Help Desk Analyst. It takes awhile, but it's thorough. If you're on a desk where you get back-to-back calls I admit it kind of, sucks, but it helps the analyst cover their butt and gives management a good picture of what's going on.
This follows a warning sent out by the CS department of Bristol University, advising students that they risk lost job opportunities..."
But, when your boss and supervisor are sharing their deepest (or most shallow) thoughts on Facebook and myspace, it is dificult to be weary of the consequences.
Based on my own experience being on a one-woman help desk with an Access db for call tracking, I suggest first making sure the tracking software is not part of the problem. If necessary, invest in a better system. Then make it absolutely clear that raises and the job depend on tracking calls. Let the pieces fall where they may. Good luck.
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I've quit every job on the spot with a written resignation letter, or during a vacation, and always got any outstanding money due back to me and even good references. They have no right to sue you, unless you signed a contract stating you would never leave the comapany under whatever circumstances.
Believe it or not, Remedy is the best tracking software I've used as a Tier 1 Help Desk Analyst. It takes awhile, but it's thorough. If you're on a desk where you get back-to-back calls I admit it kind of, sucks, but it helps the analyst cover their butt and gives management a good picture of what's going on.
I should have blogged more in 2006.
Based on my own experience being on a one-woman help desk with an Access db for call tracking, I suggest first making sure the tracking software is not part of the problem. If necessary, invest in a better system. Then make it absolutely clear that raises and the job depend on tracking calls. Let the pieces fall where they may. Good luck.