my experience in IT is 7 years and 4 different jobs and at each one there is a single commonality to all users at each of these jobs, the users. The vast majority of users know very little about computers and don't want to learn anything more. Why is this acceptable in business? The reasons users are made fun of by IT pros is because of the lack of basic fundamental computer knowledge. I don't expect users to be experts but understanding how to add a printer, set one as default, change their password, etc. should be expected. The number one thing I hear from users, "I just want the computer to do what I want it to do." My response always, "Your computer is not a mind reader," and I always get a confused look after that statement.
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