Hi,
I have been maintaining about 50 macs in Seattle for a printing company for about 5 years and have gravitated to avoiding contact with Apple for hardware related problems if I can- I try to do business with local Apple-authorized repair stores- I let them deal with Apple. The only two Apple departments that I have run into that seem to make me feel like I am interacting with a company that caters to business needs are Xserve phone support people and sometimes Apple business sales account managers (I purchase most Apple hardware via CDW due to special pricing for the national franchise I work with and they also offer good support if a get "lemon" mac.). For hardware repairs, I use The Seattle Mac Store in Seattle- an independent computer store that is an Apple-authorized repair facility I use to do business with Westwind, another mac shop that was a great apple authorized repair store, but they seemed to close their doors about the same time Apple's Apple store came to town....
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Hi, I have been maintaining about 50 macs in Seattle for a printing company for about 5 years and have gravitated to avoiding contact with Apple for hardware related problems if I can- I try to do business with local Apple-authorized repair stores- I let them deal with Apple. The only two Apple departments that I have run into that seem to make me feel like I am interacting with a company that caters to business needs are Xserve phone support people and sometimes Apple business sales account managers (I purchase most Apple hardware via CDW due to special pricing for the national franchise I work with and they also offer good support if a get "lemon" mac.). For hardware repairs, I use The Seattle Mac Store in Seattle- an independent computer store that is an Apple-authorized repair facility I use to do business with Westwind, another mac shop that was a great apple authorized repair store, but they seemed to close their doors about the same time Apple's Apple store came to town....