Depends on the company you do phone support with.
If its scripted, then yeah, you will learn very, very little. I currently work in an unscripted phone support dept, looking after clients that contract us to care for their servers and desktop kit. For some clients we essentially provide a full sys-admin service, all given by myself and the other guys on the phones.
This said, it is a PITA to get out of, I've been doing it for three and a bit years now and am having a hard time finding something to move onto from here.
I remember a few years ago I had a few nights of the same fever dream - I had a large number of arms, but they weren't arms, they were RJ45 cables that looked like my arms, that were all tangled up, stopping information getting through and every one was banging on my front door demanding I fixed their internet connection, but I couldn't because I couldn't untangle my arms to let the information flow through them..
I then woke up to find my limbs tangled in my sheets and blankets..
Same thing for about 4 days in a row.
See, I get this and I don't.
The idea of a camera in a laptop was absurd to me about a year back.. I saw it as pure anathema. Now, meh.. I can see it, but since I rarely use it, I forget its there.. The few times I do remember its like christmas all over again.
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Depends on the company you do phone support with. If its scripted, then yeah, you will learn very, very little. I currently work in an unscripted phone support dept, looking after clients that contract us to care for their servers and desktop kit. For some clients we essentially provide a full sys-admin service, all given by myself and the other guys on the phones. This said, it is a PITA to get out of, I've been doing it for three and a bit years now and am having a hard time finding something to move onto from here.
I remember a few years ago I had a few nights of the same fever dream - I had a large number of arms, but they weren't arms, they were RJ45 cables that looked like my arms, that were all tangled up, stopping information getting through and every one was banging on my front door demanding I fixed their internet connection, but I couldn't because I couldn't untangle my arms to let the information flow through them.. I then woke up to find my limbs tangled in my sheets and blankets.. Same thing for about 4 days in a row.
See, I get this and I don't. The idea of a camera in a laptop was absurd to me about a year back.. I saw it as pure anathema. Now, meh.. I can see it, but since I rarely use it, I forget its there.. The few times I do remember its like christmas all over again.