Um, no. Answering the same question over and over to compensate for a bad manual or bad design is the intellectual equivalent of burger-flipping, and it doesn't pay that much better.
Increasing the level of public technical knowledge frees up smart, hard-working people for more interesting and worthwhile jobs than clearing a phone queue -- or waiting in one. More efficient use of resources -- any resources -- makes all our lives better.
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Lenny Bruce said it best. "If you can't say fuck, you can't say fuck the government."
Increasing the level of public technical knowledge frees up smart, hard-working people for more interesting and worthwhile jobs than clearing a phone queue -- or waiting in one. More efficient use of resources -- any resources -- makes all our lives better.