I work for a large IT organization, and our IT department lets us have it both ways.
For people who can't be bothered to deal with administering their own computer, updates, software and everything else that is normally provided by IT is managed. As an alternative, many of these services also have a self administration tool. From software installs and OS installation images, to directory and computer account management I have self service web tools available to manage what I want. To maintain a certain baseline, IT makes use of a quarantine client to make sure our OS and antivirus patches are kept at a minimum.
If I call helpdesk, they will instruct me to get on the common build, but that is about it. This way I can administer my own system, and it has to be kept to minimum specs but a certain level of support can be maintained for poeple who can't be bothered to play IT.
Like I said, however, I work for an IT company and this might not be the best approach for a company filled with sales drones.
Slashdot Mirror
I work for a large IT organization, and our IT department lets us have it both ways.
For people who can't be bothered to deal with administering their own computer, updates, software and everything else that is normally provided by IT is managed. As an alternative, many of these services also have a self administration tool. From software installs and OS installation images, to directory and computer account management I have self service web tools available to manage what I want. To maintain a certain baseline, IT makes use of a quarantine client to make sure our OS and antivirus patches are kept at a minimum.
If I call helpdesk, they will instruct me to get on the common build, but that is about it. This way I can administer my own system, and it has to be kept to minimum specs but a certain level of support can be maintained for poeple who can't be bothered to play IT.
Like I said, however, I work for an IT company and this might not be the best approach for a company filled with sales drones.