This post strikes me as being a classic case of cursing the darkness instead of lighting a candle.
Yes, their position on the OS invalidating your hardware warranty is silly and you are well justified to fight them tooth-and-nail over it...
BUT
Operating under the assumption that you really just want your laptop replaced why don't you image your current drive and then use the restore disk I KNOW your laptop came with to turn it back into a default load of Vista. Sum total it should all take you maybe an hour or so and then this crappy excuse they gave you simply goes away. Once they fix/replace it (which they now have no excuse not to) you just image it back and life is good without multiple months of stress.
Slashdot Mirror
This post strikes me as being a classic case of cursing the darkness instead of lighting a candle.
Yes, their position on the OS invalidating your hardware warranty is silly and you are well justified to fight them tooth-and-nail over it...
BUT
Operating under the assumption that you really just want your laptop replaced why don't you image your current drive and then use the restore disk I KNOW your laptop came with to turn it back into a default load of Vista. Sum total it should all take you maybe an hour or so and then this crappy excuse they gave you simply goes away. Once they fix/replace it (which they now have no excuse not to) you just image it back and life is good without multiple months of stress.
Or maybe I'm just getting lazy as I age.