I own an m9700 Alienware laptop, while powerful, I would never, NEVER buy from alienware again. First off I've had to put new arctic silver on it roughly every 3 months, because the cooling system is a complete failure. To install windows, I MUST have the bottom removed from the laptop for it to stay cool long enough to complete.
I am currently using a re-soldered, almost dead AC adapter to power the stupid thing. I bought this directly from alienware, and have an account with them. When I tried to order a new one from them (Less than 2 years after purchasing this laptop new from them), they told me that Li-Shin, the company that makes the AC adapter, no longer manufactured them, and therefore they couldn't help me. I argued with them for awhile and they sent me to 3 websites to buy an AC adapter from a third party. NONE of the sites actually had it. So I found out the M9750's power supply, is identical in ALL the ways that matter, (same volts, same watts, same plug, same or higher amps).
But when I asked to purchase the m9750 brick from them, the foreign guy on the other end of the phone said sure just give me a few minutes to process it. About an hour later he came back on the phone and told me he wasn't allowed to sell parts from a different model. I told him it wasn't possible for me to purchase the one for mine because it's supposedly not available. He THEN tried to refer me to those 3 sites I'd gone to previously. I told him I'd already been there, so he said he'd transfer me. I was on hold for a few minutes, then hung up on. When trying to call back, I basically kept getting the same thing.
Alienware cares NOTHING about the consumer, my laptop has had more things go wrong with it then any other I've ever purchased, and I can't get any parts for it from alienware. Also when I bought it, I got a dual core processor, and asked them about x64 drivers. They told me they'd be out within the month (2 years ago), guess what, never came out.
Just a warning to other slashdot users, NEVER buy from this company from hell. Thank you Dell for completely killing my opinion of your company.
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I own an m9700 Alienware laptop, while powerful, I would never, NEVER buy from alienware again. First off I've had to put new arctic silver on it roughly every 3 months, because the cooling system is a complete failure. To install windows, I MUST have the bottom removed from the laptop for it to stay cool long enough to complete. I am currently using a re-soldered, almost dead AC adapter to power the stupid thing. I bought this directly from alienware, and have an account with them. When I tried to order a new one from them (Less than 2 years after purchasing this laptop new from them), they told me that Li-Shin, the company that makes the AC adapter, no longer manufactured them, and therefore they couldn't help me. I argued with them for awhile and they sent me to 3 websites to buy an AC adapter from a third party. NONE of the sites actually had it. So I found out the M9750's power supply, is identical in ALL the ways that matter, (same volts, same watts, same plug, same or higher amps). But when I asked to purchase the m9750 brick from them, the foreign guy on the other end of the phone said sure just give me a few minutes to process it. About an hour later he came back on the phone and told me he wasn't allowed to sell parts from a different model. I told him it wasn't possible for me to purchase the one for mine because it's supposedly not available. He THEN tried to refer me to those 3 sites I'd gone to previously. I told him I'd already been there, so he said he'd transfer me. I was on hold for a few minutes, then hung up on. When trying to call back, I basically kept getting the same thing. Alienware cares NOTHING about the consumer, my laptop has had more things go wrong with it then any other I've ever purchased, and I can't get any parts for it from alienware. Also when I bought it, I got a dual core processor, and asked them about x64 drivers. They told me they'd be out within the month (2 years ago), guess what, never came out. Just a warning to other slashdot users, NEVER buy from this company from hell. Thank you Dell for completely killing my opinion of your company.