There is a difference between business service, and general home pc client service. I have dealt with both enough to know, they value businesses and thus business service warranties are upheld very well. It is the private consumer, who suffers. One of 3 dells I have had in the past 4 years has been fault free. The other two, i mustve spent in total, literally weeks on the phone, to crap support who would 40% of the time, hang up on me. This is disgusting. HP is the same. I also had a fault HP monitor that failed. It took me 2 months, just for them to admit their monitor was faulty, and that they would send out another. 2 months after that, I still had no monitor. It took me 5 1/2 months to get my replacement monitor. Regardless that the monitor was the upgraded version!! This was probably purely to the fact that they had taken so long to replace my faulty one, that the same model was discontinued! So, the breakdown is, Dell and HP business service is good. The private service, is absolute crap. Everybody, knows this.
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There is a difference between business service, and general home pc client service. I have dealt with both enough to know, they value businesses and thus business service warranties are upheld very well. It is the private consumer, who suffers. One of 3 dells I have had in the past 4 years has been fault free. The other two, i mustve spent in total, literally weeks on the phone, to crap support who would 40% of the time, hang up on me. This is disgusting. HP is the same. I also had a fault HP monitor that failed. It took me 2 months, just for them to admit their monitor was faulty, and that they would send out another. 2 months after that, I still had no monitor. It took me 5 1/2 months to get my replacement monitor. Regardless that the monitor was the upgraded version!! This was probably purely to the fact that they had taken so long to replace my faulty one, that the same model was discontinued! So, the breakdown is, Dell and HP business service is good. The private service, is absolute crap. Everybody, knows this.