If you need an RMA for an hp copier/printer you will speak to a person in India, and when our company opened up a support call to M$ we spoke to a person in India. I had a friend whose macbook refused to boot and when she called apple's support line, you guessed it India again. I believe Western Digital's customer support is in India and America Express is as well. There are many company's where the tier 1 and 2 phone support are shipped overseas.
I have had many friends lose jobs because I have seen entire call centers move overseas. In fact if you pay for Gold Support through Dell (the really expensive support) you get to speak to a North American, if not, then India.
I work for a graduate university in the IT department and many of the calls for support I make are to company's whose support is all overseas. I spend more time trying to explain a problem then I do getting an answer and most of it is dealing with a language barrier and non-technical people.
Lachian
And if the jobs are created won't they just go to India anyway because low level tech support is always shipped overseas because customer support means shit in America and it is cheaper, though they don't mind charging $300 per help desk ticket (yay M$).
Slashdot Mirror
If you need an RMA for an hp copier/printer you will speak to a person in India, and when our company opened up a support call to M$ we spoke to a person in India. I had a friend whose macbook refused to boot and when she called apple's support line, you guessed it India again. I believe Western Digital's customer support is in India and America Express is as well. There are many company's where the tier 1 and 2 phone support are shipped overseas. I have had many friends lose jobs because I have seen entire call centers move overseas. In fact if you pay for Gold Support through Dell (the really expensive support) you get to speak to a North American, if not, then India. I work for a graduate university in the IT department and many of the calls for support I make are to company's whose support is all overseas. I spend more time trying to explain a problem then I do getting an answer and most of it is dealing with a language barrier and non-technical people. Lachian
Hence why I said "low level tech support." Those jobs can and are shipped overseas all the time, call dell or hp sometime. Lachian
And if the jobs are created won't they just go to India anyway because low level tech support is always shipped overseas because customer support means shit in America and it is cheaper, though they don't mind charging $300 per help desk ticket (yay M$).
If tech needs a warning than maybe porn needs a carpal tunnel warning attached as well.