Last time I needed "support" they asked me to reboot my computer, then press the windows key, move the mouse to 'run', then type c-m-d then press enter, then type in the black box 'i-p-c-o-n-f-i-g', etc. This was my telco and the problem was I didn't have service. The woman on the phone said they only supported Windows and because I said I had linux she wouldn't open a ticket. I had to fake replacing the linux computer with a windows one ("luckily" I had a work laptop around) before having a ticket open.
Are you serious? That person wouldn't get passed the first weeks training where I am.
But then if that's their script..... I guess I'm lucky, our script is to say hello the right way, get their details and just go from there...
As much as it was flamed, I'm reminded of T3 when they unleashed Skynet to fight the new supervirus, which was itself, Skynet. The 'bypassing firewalls' line I think one of the staff said when monitoring the progress.
Slashdot Mirror
I'd bet money that iiNet is being targeted because of this story.
In other news, iiNet dropped from largest ISP to second largest ISP in Australia over the course of a week&interrobang;
um, no. iiNet isn't even near the top two ISP's here in Oz. Telstra has just under 50% market share, then Optus. iiNet is maybe 3rd or 4th
Last time I needed "support" they asked me to reboot my computer, then press the windows key, move the mouse to 'run', then type c-m-d then press enter, then type in the black box 'i-p-c-o-n-f-i-g', etc. This was my telco and the problem was I didn't have service. The woman on the phone said they only supported Windows and because I said I had linux she wouldn't open a ticket. I had to fake replacing the linux computer with a windows one ("luckily" I had a work laptop around) before having a ticket open.
Are you serious? That person wouldn't get passed the first weeks training where I am. But then if that's their script..... I guess I'm lucky, our script is to say hello the right way, get their details and just go from there...
As much as it was flamed, I'm reminded of T3 when they unleashed Skynet to fight the new supervirus, which was itself, Skynet. The 'bypassing firewalls' line I think one of the staff said when monitoring the progress.