If it's a tiny percentage that use this feature, as they claim, this won't be a nuisance. If they are lying and simply want people who use seperate queues to fork over extra for new accounts, well, then they'll be getting a lot of e-mail.
Here's what I sent them:
To Whom it May Concern:
I've just recently read that you will soon be discontinuing your multiple profiles feature for Netflix.
I have to say, first of all, that many of my friends who use Netflix chose the service because they could easily share it with their families in a manageable way (multiple queues). This feature sets Netflix apart from other online rental services that don't do the same. In essence it differentiates your business and thusly attracts customers who otherwise might go elsewhere.
I think that removing this feature is a grave mistake and will significantly hinder the attractiveness of the service to myself and others. In fact, after September, I may consider moving to another service. I hate to say so, but I feel that removing this feature simply shows that Netflix isn't listening to its customers. Many already venting their frustration at popular websites: http://tech.slashdot.org/tech/08/06/19/0337233.shtml. To quote one commenter: "Did they research how much this would piss off the current customers? It is coming off like they don't care."
I understand that this feature requires additional maintenance on the part of programmers; but, any feature that attracts people to one site versus another would require this effort. I'm hoping that this isn't a business push to try and get families to break their queues into separate accounts as a way to squeeze extra money from the customers, but without any justification for this move (other than "to better serve our customers"), I can only speculate that the decision has been made to drive up the bottom line at the cost of current members.
Obviously, at some point a decision has been made, and there may be little that can be done to change it. Nevertheless, if come September my account will only support one queue, I will most likely take my business elsewhere.
Slashdot Mirror
Logic, for the win.
The same day as the notice, an internet petition to save the profiles feature has 900+ signatures! If you're pissed, add your name to the list:
http://www.petitiononline.com/netflix0/petition.html
Also, don't forget to send Netflix a personal "suggestion" letting them know just how upset you are by this supposed "improved customer experience:"
http://www.netflix.com/Suggest?type=2&lnkctr=cu_suggest
I recommend that we all write and let them know that we're pissed off:
http://www.netflix.com/Suggest?type=2&lnkctr=cu_suggest
If it's a tiny percentage that use this feature, as they claim, this won't be a nuisance. If they are lying and simply want people who use seperate queues to fork over extra for new accounts, well, then they'll be getting a lot of e-mail.
Here's what I sent them:
To Whom it May Concern:
I've just recently read that you will soon be discontinuing your multiple profiles feature for Netflix.
I have to say, first of all, that many of my friends who use Netflix chose the service because they could easily share it with their families in a manageable way (multiple queues). This feature sets Netflix apart from other online rental services that don't do the same. In essence it differentiates your business and thusly attracts customers who otherwise might go elsewhere.
I think that removing this feature is a grave mistake and will significantly hinder the attractiveness of the service to myself and others. In fact, after September, I may consider moving to another service. I hate to say so, but I feel that removing this feature simply shows that Netflix isn't listening to its customers. Many already venting their frustration at popular websites: http://tech.slashdot.org/tech/08/06/19/0337233.shtml. To quote one commenter: "Did they research how much this would piss off the current customers? It is coming off like they don't care."
I understand that this feature requires additional maintenance on the part of programmers; but, any feature that attracts people to one site versus another would require this effort. I'm hoping that this isn't a business push to try and get families to break their queues into separate accounts as a way to squeeze extra money from the customers, but without any justification for this move (other than "to better serve our customers"), I can only speculate that the decision has been made to drive up the bottom line at the cost of current members.
Obviously, at some point a decision has been made, and there may be little that can be done to change it. Nevertheless, if come September my account will only support one queue, I will most likely take my business elsewhere.
Sincerely,
~[name hidden to protect the innocent]
Actually, your patent doesn't cover the internet. That's covered by my patent: "Use something to do *nothing*"