"As a previous poster mentioned, IVR systems at least allow calls to be organized and routed to knowledgeable individuals to facilitate cost efficiency.
It's actually the ACD that does this, commonly know as 'Skill Based Routing'. Systems are now even able to differentiate different service levels depending on the type and channel of the contact and select the most appropriate agent.
You're assumption here is that the call centre has slack time that will allow agents to call you back. Often the reason for having to wait long times on hold is that there are not enough agents, either for that day or over longer timeframes. Therefore having a call back system often just magnifies the problem as messages queue up.
In addition, call centres are fast becoming contact centres, not just dealing with customers on the phone. Many contact centres are now able to handle email, fax, chat, sms - this is also taking up the "slack" time.
Can I assume by the authors comment "Linux is best suited for use in servers, the higher-end computers that often run 24 hours a day..." that servers that "often run" implies that the OS's in these servers are most likely running MS products and Linux is best suited if you wanted to run "all the time";-)
My understanding was that they were going to start charging for Red Carpet. Therefore, our software is free, but if you want a really easy way of updating it, you need to have a Red Carpet licence.
Many companies today structure their asset requirements through leasing, and so having the latest and greatest isn't an issue. Most leased PC's are less than three years old (that is if you use a decent vendor).
"I guess that these cards might be a good way to use small amounts of electronic money, but considering one is already doing just that -- it's a credit card, remember? -- I don't see the point."
The point is that you dont require a data network to authorise a transaction, which means that transaction processing costs are reduced.
That's most likely because it wasn't designed by a PC engineer - don't quote me on that one:-) Although to be pleasing, both aesthetically and functionally is a bonus.
So where are the PC alternatives? This has been mentioned so often, yet nothing seems to have come of it. Current designers seem to think that by adding a couple of translucent plastic panels to a bog standard case makes it a funky design. I'm yet to see anything that comes close to the G4 (without being a clone).
The majority of differentiation promoted by PC manufactures focuses on the internals. Until the PC becomes a truly consumer item, exterior design won't be taken seriously. Perhaps there's a niche for a smart manufacturer to benefit from this foresight.
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"As a previous poster mentioned, IVR systems at least allow calls to be organized and routed to knowledgeable individuals to facilitate cost efficiency.
It's actually the ACD that does this, commonly know as 'Skill Based Routing'. Systems are now even able to differentiate different service levels depending on the type and channel of the contact and select the most appropriate agent.
You're assumption here is that the call centre has slack time that will allow agents to call you back. Often the reason for having to wait long times on hold is that there are not enough agents, either for that day or over longer timeframes. Therefore having a call back system often just magnifies the problem as messages queue up.
In addition, call centres are fast becoming contact centres, not just dealing with customers on the phone. Many contact centres are now able to handle email, fax, chat, sms - this is also taking up the "slack" time.
Can I assume by the authors comment "Linux is best suited for use in servers, the higher-end computers that often run 24 hours a day..." that servers that "often run" implies that the OS's in these servers are most likely running MS products and Linux is best suited if you wanted to run "all the time" ;-)
My understanding was that they were going to start charging for Red Carpet. Therefore, our software is free, but if you want a really easy way of updating it, you need to have a Red Carpet licence.
Many companies today structure their asset requirements through leasing, and so having the latest and greatest isn't an issue. Most leased PC's are less than three years old (that is if you use a decent vendor).
The point is that you dont require a data network to authorise a transaction, which means that transaction processing costs are reduced.
That's most likely because it wasn't designed by a PC engineer - don't quote me on that one :-) Although to be pleasing, both aesthetically and functionally is a bonus.
So where are the PC alternatives? This has been mentioned so often, yet nothing seems to have come of it. Current designers seem to think that by adding a couple of translucent plastic panels to a bog standard case makes it a funky design. I'm yet to see anything that comes close to the G4 (without being a clone).
The majority of differentiation promoted by PC manufactures focuses on the internals. Until the PC becomes a truly consumer item, exterior design won't be taken seriously. Perhaps there's a niche for a smart manufacturer to benefit from this foresight.