Ok, here's what you do. You don't call it "tech support", you use functional descriptions as in "Worked for a fortune 400 company solving end-user critical production issues. Direct interface with managers and project leaders ensuring business needs of the company are met on the infrastructure level. Worked under deadlines and held down company costs by assisting our clients follow established business processes. I became proficient in these technical subjects in my employment....... I hones by business senses and people people skills by..... I particularly excelled at the following skills..... These are the major projects I helped trouble-shoot their implementation.......".
And have specific examples for each of these skills you've acquired/honed.
Is this Tech support? You bet. Will a recruiter catch this as tech support? If they don't then you're right going to the next level. They are the "tech support" in the worst sense of the HR/hiring process.
If they do catch what your title was, then they really know what Tech support is about, and furthermore that you know the real benefit of such a position in an organization. It also shows you're business-minded. It's not lying or even fudging, it's being specific about what you were doing, from a business sense. If they ask you for your formal title, say "tech support engineer I" if that is what it actually was. Otherwise, it's more useful to them for you to use functional decriptions of your work, rather than titles which oftentimes mean nothing.
Mark (A tech support specialist, which says nothing about what i really do).
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Ok, here's what you do. You don't call it "tech support", you use functional descriptions as in "Worked for a fortune 400 company solving end-user critical production issues. Direct interface with managers and project leaders ensuring business needs of the company are met on the infrastructure level. Worked under deadlines and held down company costs by assisting our clients follow established business processes. I became proficient in these technical subjects in my employment....... I hones by business senses and people people skills by..... I particularly excelled at the following skills..... These are the major projects I helped trouble-shoot their implementation.......". And have specific examples for each of these skills you've acquired/honed. Is this Tech support? You bet. Will a recruiter catch this as tech support? If they don't then you're right going to the next level. They are the "tech support" in the worst sense of the HR/hiring process. If they do catch what your title was, then they really know what Tech support is about, and furthermore that you know the real benefit of such a position in an organization. It also shows you're business-minded. It's not lying or even fudging, it's being specific about what you were doing, from a business sense. If they ask you for your formal title, say "tech support engineer I" if that is what it actually was. Otherwise, it's more useful to them for you to use functional decriptions of your work, rather than titles which oftentimes mean nothing. Mark (A tech support specialist, which says nothing about what i really do).