I'd like to comment that I did not enjoy my 2 years at bby. I hated it, in fact. But a lot of the anger about that job had a lot to do with how ridiculous customers can be.
I worked for Best Buy for 2 years, and now I'm a cell phone rep in Best Buy stores. Here's the scenario that I QUITE often get from customers like a lot of you on here.
Sales Rep: Blah blah PSP blah Customer: No, I don't think I want it. Sales Rep: But it covers blah blah Customer: I don't want it. Another sales rep: Well, I've used it for this and this Customer: I don't want it. Cashier: Did you know that BBY offers a 2 year service plan on this item? Customer: I don't want it.
**6 months later** Customer: What do you mean it's gonna cost me $300 to replace this cellphone?? I only paid $100 for it 6 months ago! Me: Do you have a service plan on the phone? That problem IS covered by it. Customer: I was never offered the PSP, and now you're trying to rip me off by charging me the upcharge on this phone. I'm going to buy this phone, but I'm only going to pay the price on the tag. Me: Well, I can't sell it to you for that price until you're eligible for upgrade--which won't be until you're 20 months into your 2 year contract. They only let you get the subsidized price every so often.
Customer argues ad infinitum that they were never offered it, and shouldn't be punished for that. Is the PSP/PRP worth it on everything? No. Is it a good idea on a lot of things? Probably.
It's important to note that Best Buy corporate policy says that as long as you offered the PSP/PRP and explained its benefits, you've done your job. But corporate policy and what the store-level management does are 2 different things.
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I'd like to comment that I did not enjoy my 2 years at bby. I hated it, in fact. But a lot of the anger about that job had a lot to do with how ridiculous customers can be.
I worked for Best Buy for 2 years, and now I'm a cell phone rep in Best Buy stores. Here's the scenario that I QUITE often get from customers like a lot of you on here.
Sales Rep: Blah blah PSP blah
Customer: No, I don't think I want it.
Sales Rep: But it covers blah blah
Customer: I don't want it.
Another sales rep: Well, I've used it for this and this
Customer: I don't want it.
Cashier: Did you know that BBY offers a 2 year service plan on this item?
Customer: I don't want it.
**6 months later**
Customer: What do you mean it's gonna cost me $300 to replace this cellphone?? I only paid $100 for it 6 months ago!
Me: Do you have a service plan on the phone? That problem IS covered by it.
Customer: I was never offered the PSP, and now you're trying to rip me off by charging me the upcharge on this phone. I'm going to buy this phone, but I'm only going to pay the price on the tag.
Me: Well, I can't sell it to you for that price until you're eligible for upgrade--which won't be until you're 20 months into your 2 year contract. They only let you get the subsidized price every so often.
Customer argues ad infinitum that they were never offered it, and shouldn't be punished for that. Is the PSP/PRP worth it on everything? No. Is it a good idea on a lot of things? Probably.
It's important to note that Best Buy corporate policy says that as long as you offered the PSP/PRP and explained its benefits, you've done your job. But corporate policy and what the store-level management does are 2 different things.