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User: bryan_call

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  1. 20% packet loss durring peak times on Broadband from World's Tallest Building · · Score: 1
    I live in the south San Jose area and I hate my Sprint access. I want to switch to IDSL.

    I get 20% packet loss durring peak times and average about 9-10%. Max average pings (100 pings) of 551ms and average of 250ms. I get dowloads of 2.5Mbits/s to about 200Kbits/s (from one min to the next). My uploads are max of 90Kbits/s to about 50Kbits/s. I graph everything in mrtg so I am not guessing on these numbers.

    I play games and do unix admin, so this kinda service sucks for me. If you surf the web or download files from Napster then you will like it.

    MRTG Graphs:
    packet loss
    ping times

  2. Re:@Home's Customer Service on @Home Critic Silenced By @Home · · Score: 1
    I have never had problems with my service. Always up and very fast transfers, both uploads and downloads. Just got 330Kilobytes/s yesterday on a 600 meg download. Their customer service has inexperienced staff like most places, but I have not had a problem with them. I do all the diagnostics myself traceroutes, pings, etc. before I call and just tell them what it wrong. Works for me.

    Side note: My cable modem has a web page (http://192.168.100.1). Got that address by doing some broadcast pings.