Let me first state I think your right in the overall assessment of this issue, let me give you some details from an outsourced techy within the US.
For the past few years I have been doing tech jobs in the US for well below the IT pricing standards within the US and from what I've seen its a matter of price. I currently run a hosting company and work as outsourced support for others. My main competition for jobs is coming from India because they are willing to work for the lower wages and know their computers. The first level Indian support is not that great because the really good computer guys are remote admins. As one of my friends in India said those first level guys are the computer guys that every other computer guy laughed at. Their second stringers the good ones are making good money for knowing their stuff.
My job and those I work with was won back from Indian call centers for a number of reasons but a big one is our familiarity with English. Not that the Indian techs cannot speak English its the language itself. If you talk to a southerner then talk to a Canadian their not the same thing but native speakers can decifer the differences. I'll give an example of this. One night at the call center an guy from Dublin, Ireland called if I had not been a native speaker I'd have had little chance of understanding his slang and dialect.
I work for a tech firm that does outsourced tech support in the US. Several of our clients are those that outsourced to other countries and have returned to the US for our ability to speak English, and our ability to respond intelligably. I personally don't see anything wrong with the offshore concept but there has to accountability for accuracy, someone on the other end of the line is not enough.
No guarantees on spelling or grammer(from me at least)
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Let me first state I think your right in the overall assessment of this issue, let me give you some details from an outsourced techy within the US.
For the past few years I have been doing tech jobs in the US for well below the IT pricing standards within the US and from what I've seen its a matter of price. I currently run a hosting company and work as outsourced support for others. My main competition for jobs is coming from India because they are willing to work for the lower wages and know their computers. The first level Indian support is not that great because the really good computer guys are remote admins. As one of my friends in India said those first level guys are the computer guys that every other computer guy laughed at. Their second stringers the good ones are making good money for knowing their stuff.
My job and those I work with was won back from Indian call centers for a number of reasons but a big one is our familiarity with English. Not that the Indian techs cannot speak English its the language itself. If you talk to a southerner then talk to a Canadian their not the same thing but native speakers can decifer the differences. I'll give an example of this. One night at the call center an guy from Dublin, Ireland called if I had not been a native speaker I'd have had little chance of understanding his slang and dialect.
I work for a tech firm that does outsourced tech support in the US. Several of our clients are those that outsourced to other countries and have returned to the US for our ability to speak English, and our ability to respond intelligably. I personally don't see anything wrong with the offshore concept but there has to accountability for accuracy, someone on the other end of the line is not enough.
No guarantees on spelling or grammer(from me at least)
See Demon City Shinjuku- odd but great charicters And the Record of Lodoss War - Great D&D type Also MDGeist, Vampire Hunter D, & Akira