I find this view rather inappropriate. This is jargon to the user but in the same way to me that medical terms are jargon to me. I wouldn't have a clue if a doctor asked me if my *insert body part name* was connected to *insert another body part name*. It's part and parcel of a tech support's job to diagnose and repair a problem using the limited information given.
Yes it's hard, much the same way a doctor's job must be hard. But in the same way doctors have medical tests, we have logs and trace programs to try and see what is wrong to remedy the issue.
I feel that it's lacking in professional attitude to feel the need for an end user to completely understand our job to get a problem solved.
Slashdot Mirror
I find this view rather inappropriate. This is jargon to the user but in the same way to me that medical terms are jargon to me. I wouldn't have a clue if a doctor asked me if my *insert body part name* was connected to *insert another body part name*. It's part and parcel of a tech support's job to diagnose and repair a problem using the limited information given.
Yes it's hard, much the same way a doctor's job must be hard. But in the same way doctors have medical tests, we have logs and trace programs to try and see what is wrong to remedy the issue.
I feel that it's lacking in professional attitude to feel the need for an end user to completely understand our job to get a problem solved.